Interface for BMC PATROL Getting Started Guide - Public Support ...

*43111046-001* 

43111046–001 

Enterprise Servers 

Interface for BMC PATROL 

Getting Started Guide 

Interface for BMC PATROL 5.2 

Printed in USA 

July 2003 4311 1046–001

Enterprise Servers 


Getting Started Guide 

© 2003 Unisys Corporation. 

All rights reserved. 

Interface for BMC PATROL 5.2 

Printed in USA 

July 2003 4311 1046–001 

UNISYS

NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related 

information described herein is only furnished pursuant and subject to the terms and conditions of a duly 

executed agreement to purchase or lease equipment or to license software. The only warranties made by 

Unisys, if any, with respect to the products described in this document are set forth in such agreement. 

Unisys cannot accept any financial or other responsibility that may be the result of your use of the 

information in this document or software material, including direct, special, or consequential damages. 

You should be very careful to ensure that the use of this information and/or software material complies 

with the laws, rules, and regulations of the jurisdictions with respect to which it is used. 

The information contained herein is subject to change without notice. Revisions may be issued to advise 

of such changes and/or additions. 

Notice to U.S. Government End Users: This is commercial computer software or hardware 

documentation developed at private expense. Use, reproduction, or disclosure by the Government is 

subject to the terms of Unisys standard commercial license for the products, and where applicable, the 

restricted/limited rights provisions of the contract data rights clauses. 

Correspondence regarding this publication can be e-mailed to doc@unisys.com. 

Unisys is a registered trademark of Unisys Corporation in the United States and other countries. 

All other brands and products referenced in this document are acknowledged to be the trademarks or 

registered trademarks of their respective holders.

Contents 

Section 1. What Is the Interface for BMC PATROL? 

What Can It Do? ................................................................................ 1–1 

Accessing Server Sentinel ....................................................... 1–2 

Where Do I Start?.............................................................................. 1–2 

Terminology in This Guide................................................................. 1–3 

Section 2. Preinstallation Information 

Software Requirements .................................................................... 2–1 

Enterprise Server ..................................................................... 2–1 

Management Server ................................................................ 2–1 

Minimum System Resource Requirements ...................................... 2–2 

Guidelines.......................................................................................... 2–2 

Section 3. Installing the Interface Product 

Section 4. Configuring the Interface Product 

Section 5. Verifying Your Installation 

Section 6. Getting Help 

Unisys Interface for BMC PATROL Help........................................... 6–1 

BMC PATROL Help ........................................................................... 6–2 

4311 1046–001 iii

Contents 

Appendix A. Installation Files 

Index ...............................................................................................................1 

iv 4311 1046–001

Section 1 

What Is the Interface for BMC PATROL? 

The Interface for BMC PATROL software is designed for customers who use 

the PATROL product from BMC Software, Inc. 

PATROL enables you to monitor the various hardware devices and software 

resources that make up your enterprise. With the Unisys Interface for BMC 

PATROL, you can incorporate the components and features of your Unisys 

enterprise servers into this comprehensive management system. 

This guide provides network administrators with the procedures for installing 

and setting up the Interface for BMC PATROL product. 

What Can It Do? 

The Interface for BMC PATROL enables you to do the following from a 

PATROL console: 

• Discover the individual components of your enterprise servers and then 

populate and customize the PATROL databases 

• Monitor enterprise servers configured with Windows, MCP, UnixWare, 

and OS 2200 partitions 

• View selected enterprise server Management Information Base (MIB) 

data 

• Launch a Web browser and access Server Sentinel 

• Launch many standard ClearPath MCP administration tools directly from 

the PATROL interface, including applications such as Administration 

Center, Security Center, and the Network Operations Interface 

4311 1046–001 1–1


Accessing Server Sentinel 

A menu command on the PATROL console gives you access to the Unisys 

Server Sentinel navigation interface when Server Sentinel is installed on your 

server. To access Server Sentinel from the Interface for BMC PATROL 

1. Right-click an enterprise server icon. 

2. From the menu, select KM Commands, and then click Server 

Sentinel. 

Note: To use this menu option, you must be running Server Sentinel 2.0 

software. If the server you select is running a previous version of Server 

Sentinel, choosing this option results in an error. 

Where Do I Start? 

This guide assumes that you are familiar with the BMC PATROL product. If 

necessary, refer to the documentation provided by BMC Software to learn 

about the features and operation of the BMC PATROL product. 

The organization of this guide suggests a good approach to getting started, as 

follows: 

1. Read this section to familiarize yourself with the Unisys Interface for BMC 

PATROL. This brief description of the integration features will be useful 

when installing the interface product and understanding the basic 

operations. 

2. Read Section 2 to learn the Interface for BMC PATROL installation 

requirements. 

3. Follow the procedure in Section 3 to install and set up the Unisys 

extensions. 

4. Use the procedure in Section 4 to complete operations associated 

specifically with the Unisys extensions. 

5. Follow the procedure in Section 5 to verify your installation of the 

Interface for BMC PATROL software. 

6. Refer to Section 6, “Getting Help,” to learn how to get answers to any 

questions you might have. 

1–2 4311 1046–001

Terminology in This Guide 


For simplicity, this guide uses the following terminology: 

• Enterprise server generally refers to all the Unisys server product lines 

that support this interface product. 

• Windows is used generically to refer to any of the Microsoft server-level 

Windows operating systems supported on your server. 

• Unisys applications refers to the set of Web-based and Windows-based 

applications that enable you to access Unisys management components 

as well as MCP resources and services from the workstation. 

4311 1046–001 1–3


1–4 4311 1046–001

Section 2 

Preinstallation Information 

Read the information in this section before installing the Interface for BMC 

PATROL. 

Software Requirements 

Enterprise Server 

To use the Interface for BMC PATROL, you must have the following Unisys 

system management software configured and running on your enterprise 

server: 

• Service Processor running Windows 2000 Professional 

• Unisys SNMP Entity MIB 

• Windows partitions running SMSAgent SNMP MIB 

• UnixWare partitions running Unix Performance Monitor SNMP MIB 

(UnixWare partitions are optional) 

Management Server 

To use the Interface for BMC PATROL, you must have the following BMC 

PATROL software configured and running on your management server: 

• PATROL Agent version 3.4 or later (included in PATROL for Windows 

2000 Server) 

• PATROL Console version 3.4 or later 

4311 1046–001 2–1

Preinstallation Information 

Minimum System Resource Requirements 

The following table provides the minimum system requirements: 

Resource Minimum Requirements 

Platform Intel 

Agent operating system Windows 2000 

Console operating system Windows 2000 

Console browser Microsoft Internet Explorer 5.0 or later 

PATROL PATROL 3.4 or later 

Monitored operating system Windows 

SCO UnixWare 

Enterprise server Unisys Platform Management Software 

Guidelines 

• Non-English characters. Enterprise server names and partition 

names that contain non-English characters may not be properly 

discovered by PATROL. Before discovery, replace any non-English 

characters with English characters and remove unsupported symbols 

from object names. 

Do not use the Administrator account to install PATROL products because 

the administrator will own files created by PATROL and security problems 

could result. 

• License. You need a valid license to run PATROL. 

• PATROL Agents and consoles. You must install the PATROL Agents 

and consoles before installing the Interface for PATROL software. If they 

are not installed, see the PATROL for Windows 2000 Installation Guide. 

2–2 4311 1046–001

Section 3 

Installing the Interface Product 

Note: The Interface for BMC PATROL must be installed on the same host on 

which the PATROL console and a PATROL agent for Windows are installed. 

To install the Interface for BMC PATROL 

1. Insert the Server Sentinel Management Server / Client Workstation 

Software CD-ROM in the CD-ROM drive. If the auto-run option is set, the 

Server Sentinel Management Server / Client Workstation Software CD- 

ROM (Installation Assistant) interface launches. 

If the auto-run option is not set, use Windows Explorer to navigate to the 

CD-ROM drive, and then double-click the setup.exe file. 

2. Choose Custom Management Server Installation. 

3. Choose Interface for BMC PATROL. The first screen of the 

installation wizard displays. 

Note: To view documentation for this component, choose the 

documentation icon. 

4. Follow the instructions presented in the installation wizard. The 

installation copies files to the appropriate folders under the Program 

Files\BMC Software\PATROL. See Appendix A for a list of 

these directories and files. 

5. When installation is complete, start the BMC PATROL program. 

4311 1046–001 3–1

Installing the Interface Product 

3–2 4311 1046–001

Section 4 

Configuring the Interface Product 

To configure the Interface for BMC PATROL, follow this procedure: 

1. From a PATROL console, load the UNISYS_ES7000.kml knowledge 

module by choosing File from the main menu bar and then selecting 

Load KM. Under each host icon for the console system is a 

UNISYS_SNMP icon. 

2. Right-click a UNISYS_SNMP icon. 

3. From the menu, select KM Commands, and then click Discovery 

Setup. The UNISYS Discovery from Hostname dialog box appears. 

4. Configure the IP addresses for known enterprise servers as follows. 

Note: Do not configure the IP addresses of the partitions in an 

enterprise server; PATROL determines the partition IP addresses from 

MIB tables in the enterprise server Service Processor. 

a. To add an entry, click Add, and then click OK. 

b. To edit or delete an entry, highlight the entry, select Edit or Delete, 

and then click OK. 

c. If required, you can define multiple subnet ranges or parts of subnet 

ranges. A value of 0 in the subnet range automatically sets a 

maximum range by using the IP Address and Subnet Mask values. 

5. When you are done configuring enterprise server IP addresses, select 

Done, and then click OK. 

The changes are saved and discovery begins. Each enterprise server is 

discovered, and an appropriate icon is placed on the PATROL console 

desktop. 

4311 1046–001 4–1

Configuring the Interface Product 

4–2 4311 1046–001

Section 5 

Verifying Your Installation 

To verify the installation of your Interface for BMC PATROL software, confirm 

the following from the BMC PATROL console desktop pane or tree view: 

An icon for each known enterprise server is displayed on the PATROL 

desktop. 

Additional icons for each partition are displayed when you double-click 

each enterprise server icon. 

Double-click each enterprise server icon and partition icon to access additional 

information. 

4311 1046–001 5–1

Verifying Your Installation 

5–2 4311 1046–001

Section 6 

Getting Help 

This section describes the resources that are available if you have questions 

about the following: 

• Interface for BMC PATROL 

• BMC PATROL agents and console 

Unisys Interface for BMC PATROL Help 

If you cannot find the information you need in this guide, or if you want to 

know more about your enterprise server, contact us in any of the following 

ways: 

Call the Customer Hotline 1-800-328-0440 

Send e-mail to doc@unisys.com 

Visit our Web sites 

Contact your Unisys representative 

www.unisys.com/marketplace/ent 

www.unisys.com/hw/servers/clearpath 

To access the Interface for BMC PATROL help, select an enterprise server 

icon, partition icon, or parameter icon, and then select Interface for BMC 

PATROL Help from the Command menu on the main menu bar. 

4311 1046–001 6–1

Getting Help 

BMC PATROL Help 

If you have questions about the operation or support of the BMC PATROL 

product, refer to any of the following: 

• Product documentation provided by BMC PATROL 

• BMC PATROL online help. To access the BMC PATROL help, click Help 

in the menu bar. 

• BMC PATROL Web site: www.devcon.bmc.com 

6–2 4311 1046–001

Appendix A 

Installation Files 

The Unisys Knowledge Module files and the associated files that make up the 

Interface for BMC PATROL product are copied to the appropriate folders 

under Program Files/BMC Software/Patrol. 

The following table lists the files copied to your system during the installation 

of the interface product. 

Directory File Name 

lib/help/winhelp 4311046-000.pdf 

UnisysForPatrol.cnt 

UnisysForPatrol.hlp 

UnisysForPatrol.hh 

lib/knowledge UNISYS_2200_MEMORY.km 

UNISYS_2200_PARTS_SNMP.km 

UNISYS_2200_PROCESSOR.km 

UNISYS_7000_SNMP.km 

UNISYS_CPU_SNMP.km 

UNISYS_DISKS_SNMP.km 

UNISYS_7000.kml 

UNISYS_ESCMGR_SNMP.km 

UNISYS_MCP_DISKS.km 

UNISYS_MCP_MEMORY.km 

UNISYS_PARTS_SNMP.km 

UNISYS_MCP_PROCESSOR.km 

UNISYS_SNMP.km 

UNISYS_UNIX_PARTS_SNMP.km 

UNISYS_WIN_PARTS_SNMP.km 

4311 1046–001 A–1



lib/images UNISYS1.bmp 

UNISYS2200_OK.bmk 

UNISYS2200_OK.bmp 

UNISYS7000.bmk 

UNISYS7000.bmp 

UNISYS7000_OK.bmp 

UNISYS7000_WARN.bmk 

UNISYS7000_WARN.bmp 

UNISYScpu_OK.bmk 

UNISYScpu_OK.bmp 

UNISYScpu_WARN.bmk 

UNISYScpu_WARN.bmp 

UNISYScritical.bmp 

UNISYSdisk_OK.bmk 

UNISYSdisk_OK.bmp 

UNISYSdisk_WARN.bmk 

UNISYSdisk_WARN.bmp 

UNISYSexclaimation.bmp 

UNISYSGeneric_OK.bmk 

UNISYSGeneric_OK.bmp 

UNISYSGeneric_WARN.bmk 

UNISYSGeneric_WARN.bmp 

UNISYSinformayion.bmp 

UNISYSSMCP_OK.bmk 

UNISYSSMCP_OK.bmp 

UNISYSSMCP_WARN.bmk 

UNISYSSMCP_WARN.bmp 

UNISYSmemory_OK.bmk 

UNISYSmemory_OK.bmp 

UNISYSmemory_WARN.bmk 

UNISYSmemory_WARN.bmp 

UNISYSquestion.bmp 

UNISYSUNIXPART_OK.bmk 

UNISYSUNIXPART_OK.bmp 

UNISYSUNIXPART_WARN.bmk 

UNISYSUNIXPART_WARN.bmp 

UNISYSWINPART_OK.bmk 

UNISYSWINPART_OK.bmp 

UNISYSWINPART_WARN.bmk 

UNISYSWINPART_WARN.bmp 

Lib/pal UNISYSCommonLib.lib 

UNISYSCommonLib.psl 

A–2 4311 1046–001


Unisys CallBrowser.exe 

CenterLaunch.exe 

launch.exe 


4311 1046–001 A–3


A–4 4311 1046–001

Index 

C 

configuration instructions, 4-1 

H 

help, 6-1 

I 

installation 

files, A-1 

guidelines, 2-2 

PATROL agent requirements, 2-1 

requirements, 2-1 

software requirements, 2-1 

verifying, 5-1 


configuring, 4-1 

definition, 1-1 

features, 1-1 

installing, 3-1 

L 

license, 2-2 

N 

non-English characters, 2-2 

4311 1046–001 Index–1 

P 

PATROL agent requirements, 2-1 

pre-installation guidelines, 2-2 

R 

requirements, software, 2-1 

S 

Server Sentinel, accessing, 1-2 

System resource requirements, 

minimum, 2-2 

V 

verifying installation, 5-1

Index 

Index–2 4311 1046–001

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