24.07.2013 Views

Dr. Diane Nauffal - Director of Institutional Research and ... - CMI

Dr. Diane Nauffal - Director of Institutional Research and ... - CMI

Dr. Diane Nauffal - Director of Institutional Research and ... - CMI

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

Benchmarking is an ongoing systematic process that involves finding,<br />

adapting <strong>and</strong> implementing outst<strong>and</strong>ing practices for the purpose <strong>of</strong><br />

achieving higher st<strong>and</strong>ards <strong>of</strong> excellence <strong>and</strong> continuous improvement.<br />

Benchmarking<br />

• contributes to accountability,<br />

• contributes to quality management,<br />

• focuses on demonstrated best practices,<br />

• provides a tool for learning,<br />

• provides a basis for research for improving practices,<br />

• allows for better underst<strong>and</strong>ing <strong>of</strong> operational practices,<br />

• stimulates the need for change,<br />

• provides a roadmap for action, <strong>and</strong><br />

• provides opportunities <strong>of</strong> networking through collaborative efforts<br />

(Epper, 1999).

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!