Dr. Diane Nauffal - Director of Institutional Research and ... - CMI
Dr. Diane Nauffal - Director of Institutional Research and ... - CMI
Dr. Diane Nauffal - Director of Institutional Research and ... - CMI
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Benchmarking is an ongoing systematic process that involves finding,<br />
adapting <strong>and</strong> implementing outst<strong>and</strong>ing practices for the purpose <strong>of</strong><br />
achieving higher st<strong>and</strong>ards <strong>of</strong> excellence <strong>and</strong> continuous improvement.<br />
Benchmarking<br />
• contributes to accountability,<br />
• contributes to quality management,<br />
• focuses on demonstrated best practices,<br />
• provides a tool for learning,<br />
• provides a basis for research for improving practices,<br />
• allows for better underst<strong>and</strong>ing <strong>of</strong> operational practices,<br />
• stimulates the need for change,<br />
• provides a roadmap for action, <strong>and</strong><br />
• provides opportunities <strong>of</strong> networking through collaborative efforts<br />
(Epper, 1999).