The Key to Customer Service

Customer Service Drill
1. In your own words define customer service and give the key
ingredient.
2. Give three examples of poor service.
3. Give three examples of excellent service.
4, Write a brief paragraph showing the relationship between
assisting a customer and that person obtaining a benefit,
advantage or success.
5. Write a brief paragraph showing the relationship between
customer service and maintaining the account.
6. List five ways you can improve your service to your customers.