The Key to Customer Service

Quiz: Creating Customer Loyalty
In order to create customer loyalty, you should:
Give them special discounts
Deliver what you promise
Constantly analyze their needs
A survey done on why customers don’t do repeat business with you is:
They found a better alternative
They have no personal relationship with you
Failure to stay in touch with them
One of the biggest complaints that customers have and why they leave
without purchasing is:
Price
Too much industry/technical jargon
Not listening to their concerns.
If a customer has a complaint about your product or service, you should:
Remain calm and listen
See if they have a receipt
Solve the problem by finding out what they really want.
If we don't have exactly what the customer is looking for, you should:
Suggest options and alternatives
Tell them we don't have it
Tell them we will order it if we can.
In order to anticipate future needs of our customers, we should:
Send them promotional materials on our products
Should send them a survey to find out what they want and need in
the future
Take them out to lunch on a regular basis
In order to have excellent customer service, we should:
Meet their expectations
Exceed their expectations
Be timely and courteous.