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John Mellor's<br />

GoAuto news<br />

TRD in lock-down<br />

Continued from previous page<br />

“You go back – here’s what we wanted to<br />

achieve in going down this road, here’s what<br />

we’ve achieved versus those objectives, have<br />

we fulfi lled them, are we changing the mindset,<br />

are we starting to be seen as inspirational and<br />

emotional, do people recognise and understand<br />

that Toyota now has a performance brand?<br />

“That’s some of the refl ections we did back<br />

in January when we locked a lot of people up<br />

for quite a long period of time and one of the<br />

decisions we changed, which we thought was an<br />

appropriate decision at the outset, was in relation<br />

to having a limited distribution network.<br />

“One of (Toyota’s) biggest strengths is<br />

our mass marketing capability and, in having<br />

a limited distribution network, we were<br />

inhibiting our ability as the factory, and our<br />

dealers, to benefi t from the mass marketing.<br />

“Now, we can include TRD in any<br />

campaigns we’re having, we can include it in<br />

(advertising) in the paper – you don’t have to<br />

say ‘just available at these select dealers’. So<br />

you can get that mass marketing happening<br />

to help establish and land this brand the same<br />

way we would with a normal Toyota product.”<br />

Toyota has expanded TRD’s presence at<br />

performance-type events to include drag racing,<br />

drifting, sprintcars, stunt cars and Targa Tasmania<br />

this year, whereas last year it was limited to the<br />

successful Australian Rally Championship<br />

program with Simon Evans and Neal Bates.<br />

Mr Buttner confi rmed that the Yaris is a<br />

contender to be the third TRD model.<br />

But the Corolla has been eliminated because<br />

TRD cannot get enough power out of Toyota’s<br />

best-selling model – a scenario fi rst mooted<br />

by GoAuto in November, when TRD was still<br />

evaluating its Corolla options.<br />

He said that engineers working with the<br />

four-cylinder engine had fallen 20-25kW short<br />

of an acceptable target for the competitive ‘Hot<br />

Hatch’ market.<br />

A wild 200kW 3.5-litre V6-engined ‘Blade’<br />

model sold overseas is only made in lefthand<br />

drive (the RHD Japanese market only<br />

gets the 123kW 2.4-litre four-cylinder Blade)<br />

and would therefore be too expensive to reengineer<br />

given the limited numbers for TRD.<br />

However, Mr Buttner left the door open<br />

for the V6 Corolla to come to Australia as<br />

CRM (Customer Relationship Management) Systems<br />

Is your CRM policy driving your profits by improving customer relationships?<br />

Do you have a CRM Culture or a set of emergency actions?<br />

A well structured CRM solution will deliver:<br />

• dealership momentum (not just quick wins)<br />

• a process not a person dependant system<br />

• loyalty and advocates – customers and staff<br />

• relationships then retention<br />

• trust (that’s what a Brand is) as your foundation (both customer and employee)<br />

• a clear consistent marketing message.<br />

If you believe your business could benefit from a comprehensive CRM system analysis,<br />

then contact your Deloitte Motor Industry Services CRM specialists today.<br />

Contact Craig Rowney on +61 (0) 2 9322 3505 or crowney@deloitte.com.au<br />

SUBSCRIBE FREE: www.mellor.net<br />

A PRIL 16, 2008 Page 13<br />

TRD Aurion<br />

a mainstream Toyota model because the<br />

extra sales potential would cover the cost of<br />

engineering it for RHD.<br />

“We still haven’t locked in on a third (TRD)<br />

model and we’re not hell-bent on whatever<br />

time we go to market by,” he said.<br />

“This is a fl exible program that will be<br />

driven by the circumstances prevailing in<br />

the marketplace at the time and how well the<br />

brand is being established and embedded in the<br />

psyche of the Australian consumer.<br />

“We’re still going through our internal<br />

deliberations and, frankly, we’re not hung up<br />

on timing. Everyone keeps pushing for when<br />

we will announce it and when it will be.<br />

“I can’t see anything (coming out) this year.<br />

I’d like to think we’ll have an announcement<br />

before June.”<br />

AM_Syd_03/08_034307

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