User Guide Reuters Pictures - Customer Zone - Reuters

User Guide
Reuters Pictures
Date 23 rd October 2008
Author Julia Hatfield, Patrick Mawhood
Version 1.3
Copyright © 2008 Thomson Reuters

Contents
INTRODUCTION ....................................................................................................................... 3
USING THIS GUIDE.................................................................................................................. 3
LAYOUT OF THE GUIDE............................................................................................................. 3
REUTERS PICTURES OVERVIEW.......................................................................................... 4
BACKGROUND TO REUTERS PICTURES ..................................................................................... 4
HOME PAGE AND PACKAGES.................................................................................................... 5
Home Page ....................................................................................................................... 5
Packages Page................................................................................................................. 5
SEARCH AND DISPLAY RESULTS............................................................................................... 6
The Simple Search ........................................................................................................... 6
Advanced Search.............................................................................................................. 8
Results .............................................................................................................................. 9
DOWNLOADING IMAGES.......................................................................................................... 12
Task – downloading a single image .....................................................................................12
Task – downloading multiple images....................................................................................12
LIGHTBOXES.......................................................................................................................... 14
Task – creating a new Lightbox............................................................................................14
Task – viewing/removing images from a Lightbox................................................................14
Task – managing your Lightboxes........................................................................................15
Task – organising Lightboxes...............................................................................................16
SENDING IMAGES TO OTHERS ................................................................................................ 18
Task - Email image link to another user ..............................................................................18
Task - Email slideshow to another user...............................................................................19
PREFERENCES ...................................................................................................................... 20
Task - Change Preferences ................................................................................................20
SAVING SEARCHES................................................................................................................ 21
Task - saving a search ........................................................................................................21
Task - running a Saved Search...........................................................................................21
Task - changing a Saved Search ........................................................................................22
Task - deleting a Saved Search ..........................................................................................22
MY ORDERS.......................................................................................................................... 23
Task – viewing Completed Orders .......................................................................................23
MODIFYING POUS AND CREDITS............................................................................................ 25
Task - requesting a full credit online....................................................................................25
.................................................................................................... Error! Bookmark not defined.
Task - modifying usage/requesting a partial credit online....................................................25
SUPPORT AND FREQUENTLY ASKED QUESTIONS......................................................... 27
REUTERS SUPPORT............................................................................................................... 27
ACCESS ................................................................................................................................ 27
PASSWORDS ......................................................................................................................... 27
AUTO LOGIN AND COOKIES .................................................................................................... 28
TIMEOUT AND PREFERENCES ................................................................................................. 28
BROWSER SUPPORT.............................................................................................................. 29

Introduction
This User Guide explains the functionality of the Reuters Pictures system,
providing practical advice on individual tasks that can be performed.
Using this Guide
Layout of the Guide
Each section begins with a short overview of the subject, including any rules
or context that may be required. Within each section this document is
structured to contain:
A task heading explaining the task to be carried out e.g.
Task – Downloading Images
An explanation of why you would carry out the task.
Step-by-step instructions on how to carry out the task.
Notes are inserted to draw attention to specific detail. For example:
Note:
By clicking on the Contents button you will return to the main list of topics for
this product.

Reuters Pictures Overview
Background to Reuters Pictures
The Reuters Pictures site offers global users access to over 3 million* stored
Reuters images as well as150,000 stock pictures from Jupiterimages.
The new service provides:
facility to browse content before registration
a simpler, more effective search tool to speed up your searches
searchable packages of our best images
easier navigation around the system
ability to email images to your colleagues
improved lightbox facilities
a simpler and more intuitive shopping cart
shorter image numbers to assist in searching
ability to view all completed orders online
improved billing information on your invoice
a faster and more reliable platform
You may access the service via the public Internet and pay for each image
you download. The price is based on the intended purpose of use and varies
by type of publication, placement, country and volume of distribution.
*As of 1440 GMT on June 23rd 2008, Reuters Pictures contained 3,131,154
images.

Home Page and Packages
The Home Page and Packages Pages provide a dynamic showcase that can
be updated when required to promote the latest news images, packages or
features.
Home Page
The Home Page is the first page that opens when you come to the site. The
packages contained within the Home Page may be browsed even if you are
not a registered client.
Generally the Home Page is used to promote one current package in each of
a variety of categories.
Click on any of the pictures to load the underlying package. The images will
be displayed on the Results page.
Alternatively, you may click one of the links in the list at the bottom right side
of the screen to view other packages.
Packages Page
The Packages page can be accessed from the second menu and provides
access to a selection of the best packages from each category, regardless of
the date. You may browse the full selection at your leisure.
Click on any of the images, or one of the sub topic links beneath them, to view
the contents of the package and to browse through our package collections.

Search and Display Results
The Simple Search
The Simple Search bar appears at the top of most pages, enabling you to run
a search easily from wherever you are. This applies to both Reuters and
Jupiter Images.
There are four elements to the Simple Search:
Free text terms – enter free text words or phrases
Topic – narrow your search by selecting one of the topics listed
Date – narrow your search by selecting one of the date periods listed
Region – narrow your search by selecting one of the regions listed
Search
Required
Explanation Example
Search terms Enter the individual terms
as a string. The system
will find all individual
mentions of the words, as
well as where they appear
together
Phrase
search
To find a specific phrase
in where all words have to
appear together in the
order written enter the
phrase in inverted
commas
Exclusions To exclude specific terms
from your search use NOT
before the term
You may also use the
NOT operator alone
without other search terms
eg Hollywood premiere will find
Hollywood AND premiere as well
as Hollywood premiere
eg ‘George W Bush’
eg ‘George W Bush’ NOT
Clinton
eg to find all images from Latin
America except those from
Argentina enter NOT argentina
into the search box and select
Latin America in the Region
dropdown
Truncation To find alternative endings eg crash* will find crash,

Image
Numbers
of a word if you are not
sure how it will be written
To find the Reuters OTR
number
crashes, crashed and crashing
Enter the OTR number into the
free text box eg LON01D
Note: The comma (OR) operator is not supported in the Reuters Pictures
system.

Advanced Search
The Advanced Search provides some additional features to enable you to
make your search more specific. Click the Advanced Search link on the
Simple Search bar.
In addition to the free text search box the following fields are available:
Topics – select one or more options and use the radio buttons to find all or
any of the topics. Click each topic again to turn it off.
Dates – use the dropdown menu of ranges or click between and enter specific
dates.
Regions/Country – select a region or a country from the dropdown list
Photographer – enter a name or photographer xcode
Image Orientation – choose landscape, portrait or both to find all images
Colour/Black and White – choose colour, black and white or both to find all
images
Image Numbers – enter the Image Number to find a specific image. This can
be the System ID, the Image Number or the old RPA X number.
Note: If searching for an Image Number, do not enter any data into any of
the other fields. Other criteria are ignored if this field is used.
Click the Clear this Form button at the bottom of the form to start again.
To return to the Simple Search display, click Hide Advanced Search at the top
of the form.
Note: The majority of fields on the Advanced Search form will not return
results for Jupiter Images as the level of metadata provided is much less than
with Reuters.

Results
Your search terms will be displayed across the top of the results page, along
with the number of results that have been found and some options to help you
navigate through them.
By default RP will run the search against the collection you last viewed and
activate the appropriate Results Tab. In the example shown below the last
content viewed was Reuters. To view any content from Jupiter that matches
the search terms simply click the Jupiter tab. Next time you run a search, the
Jupiter tab will be displayed as default.
You may also select the Packages tab to review any Packages that may have
matched your search criteria. This may contain a mixture of content from both
Reuters and Jupiter.
Navigation
To navigate through the search results click the Next link or select the
required page number from the dropdown menu. You may also go directly to
the last page of results. Once you have loaded the next page you may click
Previous or First to move back to the beginning.
The results are displayed in reverse chronological order by default. You can
change this at any time for the current results. Click the dropdown box and
select Oldest.
The next time you login you will display in the default order again.
Results on the Packages tab are displayed in the order specified by the
editorial desk rather than a date order.
Note: Jupiter Images are not news related so the date sort option does not
apply.

Zoom View
To look at a larger version of the picture simply click on the image. You will
see a larger, watermarked version of the image with the headline, date, full
caption, System ID, Image ID and Photographer.
You may navigate through the pages of results at this size by using the Next,
Previous and Go to Page dropdown.
Note: If you use the navigation from the Zoom page, using the browser
Back button will take you back to the original page where you entered Zoom
mode. Click the Back to Thumbnails link at the bottom of the page to return to
your thumbnails at your new position.

Display Layout
Any images found will be displayed according to the settings saved in
Preferences. The default display settings are:
Newest first
Basic layout
Maximum of 1000 results
20 results per page
To change the layout of the results click the Change Layout link at the top of
the results page at any time
Basic: Thumbnail 180 pixels on the longest side, System Identifier,
image date, first 40 characters of the headline.
Flyover: Thumbnail 180 pixels on the longest side, full caption displayed
as a popup when the mouse is on the image.
Small: Thumbnail 96 pixels on the longest side, full caption displayed
as a popup when the mouse is on the image.
Select the option required and either Save permanently or Save for session
only.
To print your results click the Print button at the bottom of the page.
If no results are found the system displays an empty search results screen
and a message indicating that no results have been found. Click the Continue
button to return to the previous page, or enter new search terms into the
Search bar.

Downloading Images
It is possible to download images in two ways:
Individually from the results screen
As a batch from the Shopping Cart.
Task – downloading a single image
1. Run a search.
2. Find the image you want to download from the search results and click
the Price this Image link.
3. A new window will display the image and enable you to choose
Purpose of Use from the dropdown list. Select the usage required.
4. The relevant price will be returned. Click Buy Image.
5. A box will appear on the screen suggesting a filename. Click Save.
6. You can then change the filename and specify where the image should
be saved to. Click Save when complete.
Note: If a Jupiter Image is selected, some POUs may not be available in the
dropdown list. This is because usage rates agreed for Reuters content may
not be commercially appropriate for Jupiter Images. If no POUs are available,
click the Other link to select a Usage.
Task – downloading multiple images
1. Run a search.
2. Find the images you want to download from the search results and
click the Add to Cart link.
3. Click Shopping Cart from the grey options bar at the top of the page..
4. You will see all the images you have added in a list.
5. Select the required usage from the Purpose of Use dropdown.
6. Click Copy to All Pictures link.
7. A link should appear at the top and bottom of the page saying Buy X of
Y images (where X is the number to download and Y is the number in
the Cart). Click this link to create the zip files for download.
8. The images will be zipped up in batches. The default batch size is 10. If
you have more than 10 images in the Cart, each batch will be provided
as an individual download link.

Note: You do not have to buy all images in the Cart and may also buy them
individually.
Note: We recommend that the default download batch size of 10 is
maintained as this tends to be faster and more reliable than larger batches.
Note: If mixed Jupiter and Reuters content is in the Shopping Cart it may
not be possible to copy over all POUs to other images. This is because usage
rates agreed for Reuters content may not be commercially appropriate for
Jupiter Images.

Lightboxes
Images may be added to Lightboxes for future retrieval. This is useful if you
are researching a topic and want to save a variety of images for possible use
at a later date.
There is no limit on the number of images you can have in a lightbox, or the
number of Lightboxes you may create.
Task – creating a new Lightbox
1. Select Create New… from the Use this Lightbox option at the top right
side of the Results screen or click the Create New Lightbox option after
selecting Lightbox from the grey options bar at the top of the page.
2. In the Create Lightbox page, enter a Title and a caption if you need
help in remembering what the Lightbox contains.
3. Click Save. You will return to the previous screen and this will now be
your selected Lightbox.
4. If you have run a search already you will see the results. Alternatively,
you can run a new search at this point. Your Lightbox name will be
displayed underneath each thumbnail.
5. Find the images you want to download and click the Add to Lightbox
(Lightbox name) link underneath each one.
6. The images have now been added. The link now says Remove from
Lightbox when the image has been added. You may click this again to
take the image out again.
Task – viewing/removing images from a Lightbox
1. To view a Lightbox, click Lightbox from the grey options bar at the top
of the page. You will see all Lightboxes you have created in a list.

2. Click the image of the Lightbox you wish to load.
3. This will load all images into the Results page. You may now remove
images from the Lightbox by clicking the Remove from lightbox
(lightbox name) link.
Task – managing your Lightboxes
1. Click Lightbox from the grey options bar at the top of the page. You will
see all Lightboxes you have created in a list.
2. Click the menu next to the Lightbox you wish to manage.
3. Click the Manage option from the menu.
4. At the Manage Lightbox screen, you will automatically be in edit mode.
You may change the Lightbox name, caption information, and the

epresentative image for that Lightbox. All other options will be greyed
out.
5. Click Save or Cancel.
6. You will then be able to access the other options. From here you can:
a. View the images in the Lightbox and add more/remove if
necessary
b. Change the order that images are displayed in (re-sequence)
c. View a slideshow of the Lightbox
d. Return to the list of all Lightboxes
e. Delete the Lightbox
f. Create a new Lightbox.
g. Copy the Lightbox
Task – organising Lightboxes
Lightboxes may be organised hierarchically with a parent Lightbox containing
multiple children eg Book Title could be the parent with Chapter 1, Chapter 2,
Chapter 3 etc as the children.
1. Click the Lightbox link in the grey options bar at the top of the page.
You will see all Lightboxes you have created in a list.
2. Click the menu next to the Lightbox you wish to manage.
3. Click the Manage option from the menu.
4. At the Manage Lightbox screen, you will automatically be in edit mode.
5. Click the dropdown menu under the Parent Lightbox menu. Select the
Lightbox that will be the parent of the Lightbox you are editing.
6. Click Save.
7. The next time you view your Lightboxes, the children will be displayed
as smaller indented images to indicate the hierarchy.

8. You may change/remove the hierarchy at any time by following the
steps above and selecting either a new Lightbox as the parent, or no
Lightbox at all.

Sending Images to Others
There are two methods you may use to send images to others:
Email image(s) link to another user.
Email slideshow of images to another user.
Note: You may only email a slideshow of images from a Lightbox or a precreated
Package of content.
Task - Email image link to another user
1. Run a search and display the results on screen.
2. Go to the Email Images link at the foot of the page.
3. Enter the email address of the recipient into the box presented along
with subject and message details. You may enter several email
addresses by using a comma (,) or semi colon (;) between each
address.
4. Enter an expiry period. The default is 60 days.
5. Click Send.
Note: You may email images to anyone. The link provided will be available
to view even the recipient is not a registered user of Reuters Pictures.
However, unregistered users will not be able to do anything else.

Task - Email slideshow to another user
1. Run a search and save the images to a Lightbox.
2. Click Lightbox from the second menu.
3. Click the Lightbox required to load it on screen.
4. The images will be loaded into the Search Results page.
5. Click Email Images link from the bottom of the page.
6. Enter the email address of the recipient into the box presented along
with subject and message details. You may enter several email
addresses by using a comma (,) or semi colon (;) between each
address.
7. Enter an expiry period. The default is 60 days.
8. Click the option to Send as Slideshow.
9. You will then be given a choice of slideshow templates to use. Select
the one required from the list provided.
10.You may Preview the template before you send it. If you use this option
the preview will open in another browser window. When you have
finished shut it down and return to the previous window.
11.Click the checkbox if you want to send the slideshow with a header.
12.Click Send.

Preferences
The Preferences section stores your personal settings and enables you to
customise various elements of the system to suit the way you work. Settings
that can be changed include the following:
Advanced Search option – defaults to Closed. Change to Open if you want
to see the Advanced Search page every time you login.
Search results order – defaults to Newest. Change to Oldest to see results
in chronological order.
Maximum search results – defaults to 1000 results. Can be increased to
2000 or 3000.
Number of images on thumbnail page – defaults to 20. Can be increased in
increments of 20, up to a maximum of 100.
Display type for thumbnail captions – defaults to Basic. Change to Flyover
for mouse over captions or Small to fit more images across the page.
Prompt billing reference – defaults to On. Enables entry of up to 48
characters against each image at the point of purchase. If entered, billing text
will appear on the client invoice against each image purchased.
Date format – choose between US and UK date format for all date displays
and search forms.
Files in zip for download from cart – defaults to 10 but can be increased.
This should be done with caution depending on individual bandwidth
availability.
Task - Change Preferences
1. To change your default settings click the Preferences link on the menu
at the top of the screen.
2. Click My Options from the Personal Information menu.
3. Change the settings you require and click Save.

4. To return to your search results click My Last Search. If you have no
results and want to run a search, click Home.
Saving Searches
Searches can be saved to save time re-entering the same terms if the user
looks for the same thing on a regular basis.
Task - saving a search
1. Enter the terms you want to save into the search bar and press the
Search button.
2. When the results are displayed click the Save Search link just above
the thumbnails.
3. You will be presented with the Saved Search form. Enter a Search
Name for the search.
4. Click Save.
Task - running a Saved Search
1. Click the Saved Searches link on the second menu.
2. You will see a list of all Saved Searches.
3. Click Search next to the Title you want to run.
4. The search will run and you will see any matching images on the
Results page.

Task - changing a Saved Search
1. Click the Saved Searches link on the second menu.
2. You will see a list of all Saved Searches.
3. Click Search next to the Title you want to run.
4. The search will run and you will see any matching images on the
Results page.
5. Edit the terms that you want to change.
6. Click Save Search.
7. Enter a new name for the search. It will be saved alongside the
original.
Task - deleting a Saved Search
1. Click the Saved Searches link on the second menu.
2. You will see a list of all Saved Searches.
3. Click Delete next to the Title you want to remove.
4. The search will be deleted.
5. You can remove all saved searches by clicking on the Delete All Saved
Searches Link.

My Orders
The My Orders section provides you with access to all completed downloads,
any credit requests and any purchase requests that require authorisation.
Purchase requests that have been authorised can be viewed and downloaded
from here.
Task – viewing Completed Orders
1. To view any orders that have been completed, or any that have been
requested for authorisation, click My Orders on the second menu.
2. The Completed Orders tab provides a list of items downloaded,
organised by month and year. Select the month required to review all
underlying items individually.
3. This will show the original image thumbnail, the usage, the amount
charged for each purchase, the Order ID and the Order Status eg
Downloaded. The image may be downloaded again without charge for
a 30 day period following the original purchase, as long as it is for the
original usage.
The Orders Pending Authorisation tab displays a list of all images that have
been sent to the sales representative for approval and/or pricing.

Any images that are rejected will remain in this tab until you remove them
manually.
Any images that are priced and approved will be transferred to the Orders
Authorised for Purchase tab. If you are happy with the price, click the Buy
button underneath it.
You can then save the file and the order will be transferred into the Completed
Orders tab.

Modifying POUs and Credits
It is possible that you may require a credit for an image that you did not use,
or that you used the image in a different way than it was originally purchased
for. You may now request a credit online through the Reuters Pictures
service.
Task - requesting a full credit online
1. Follow steps 1-3 in Task – viewing Completed Orders
2. Click Modify Usage against the image where the credit is required
3. A pop up box will appear with the original order. Click the purpose of
use dropdown and select the Full Credit option.
4. This will bring up a message that authorisation is required. Click
Update.
5. The credit request will be sent to the Sales Representative for
approval.
6. The Orders Pending Authorisation tab will be updated with details of
the credit request.
7. Once approved, the credit will be reflected in the completed orders
section alongside the original transaction. The original order and the
credit will show as Locked.
Task - modifying usage/requesting a partial credit online
If you purchase an image for one usage and then decide to use the image in a
different way you will need to modify your usage license. This process can
also be managed online.
Usage modifications that result in a negative amount being billed will need
sales approval. Usage modifications that result in a positive amount being
billed will normally be accepted automatically unless the new usage needs
special sales approval.
1. Follow steps 1-3 in Task – viewing Completed Orders

2. Click Modify Usage against the relevant image.
3. A pop up box will appear with the original order. The Purpose of Use
dropdown will contain a number of other Usage options that have been
assigned to the client account.
4. If the Purpose of Use required is visible, select it from the list.
5. If not, click the Other… link underneath the POU dropdown.
6. This will provide a series of parameters from which you may select to
reach the right POU eg commercial, outdoor display, exhibition, France
etc.
7. The price for the modified POU will then be displayed.
8. Click OK to accept the new price.
9. Accept the Terms and Conditions if necessary.
10.Click Update. If the usage type selected needs to be authorised, this
will be referred to the Sales Rep before the modification can take
place.
For audit purposes the system will credit the original order in entirety and then
bill the new order at the full amount. This will result in three items appearing in
the Completed Orders tab and on the actual invoice(s); the original order, the
credited original and the new order.

Support and Frequently Asked Questions
Reuters Support
There are three regional support centres in London, St Louis and Sydney
providing 24x7 assistance in multiple languages.
They are available on:
+ 800 7388 3770 or + 44 207 542 4949
They can also be contacted online through the Customer Zone at
https://customers.reuters.com/crmcontactus/support.asp
Access
Q. What is the URL for Reuters Pictures?
A. The URL is http://www.pictures.reuters.com
Passwords
Q. I have forgotten my login details. How can I get my password reset?
A. You can click the Forgotten Password? link on the login page to receive an
automated email with your password details. You will need to fill in some
security information first. After receiving the automated email, you must
change the password the next time you login.
Q. I can’t remember my security information. What can I do?
A. Call or email the helpdesk, who will check your account and reset the
password. Remember to reset your security information next time you login so
you can automate this process next time.
Go to Preferences, select My Registration Information and change the
Favourite Name and Favourite City entries before clicking Save.

Auto Login and Cookies
Q. How does auto login work? I keep having to re-enter my login details
each time?
A. Auto login works by placing a cookie on the computer where the original
request was made. It will not log you in automatically from any other
computer.
To activate, check the Remember Password box on the login form. When you
have finished using Reuters Pictures simply close the browser. Next time you
go to the Reuters Pictures url you will be logged in automatically. Do NOT
click Logout.
To switch off the auto login button click the Logout button at the end of your
session. This will override the auto login and switch it off. Next time you go to
the Reuters Pictures url you will have to type in your details manually.
If the system times out this will not affect the auto-login function.
Do not use auto login unless you have a secure PC/MAC that cannot be
accessed by others.
Q. What happens if I have auto-login checked and then my password
gets changed? How can I disable the auto-login function?
A. This will happen automatically. There is a setting in the cookie for the auto
login functionality that knows when your password has changed. It will cancel
the auto login and you will need to log in manually with the new password and
reset the auto login functionality if you want it.
Timeout and Preferences
Q. The system keeps logging me out? How can I extend this?
A. The default timeout period is set to 20 minutes. This means that if your
account has sat inactive for this period you will be logged out.
Other timeout periods of 60 minutes and 180 minutes can be set through the
Preferences option on the top menu. Click My Options, select the timeout
period required and Save.
If the system times out this will not affect the auto-login function.

Browser Support
Q. What browsers and operating systems does Reuters Pictures
support?
A. Reuters Pictures has been optimised to work with the following operating
systems and browsers;
Mac Classic 9.2.2
Netscape 7.0.2
Mac OSX
Safari (all versions)
Netscape 7.2
Firefox 1.5
Opera 8.0.2
Windows
Windows 2000 Service Pack 4, Internet Explorer 6 Service Pack 1
Windows XP Service Pack 1, Internet Explorer 6 Service Pack 1
Windows XP Service Pack 2, Internet Explorer 6 Service Pack 2
Windows XP, Firefox 1.5
Windows XP, Opera 8.0.2
If you access the system with a non-standard browser you will be presented
with an access page informing you that your browser is unsupported and
providing the list of supported browsers.