User Guide Reuters Pictures - Customer Zone - Reuters

Contents
INTRODUCTION ....................................................................................................................... 3
USING THIS GUIDE.................................................................................................................. 3
LAYOUT OF THE GUIDE............................................................................................................. 3
REUTERS PICTURES OVERVIEW.......................................................................................... 4
BACKGROUND TO REUTERS PICTURES ..................................................................................... 4
HOME PAGE AND PACKAGES.................................................................................................... 5
Home Page ....................................................................................................................... 5
Packages Page................................................................................................................. 5
SEARCH AND DISPLAY RESULTS............................................................................................... 6
The Simple Search ........................................................................................................... 6
Advanced Search.............................................................................................................. 8
Results .............................................................................................................................. 9
DOWNLOADING IMAGES.......................................................................................................... 12
Task – downloading a single image .....................................................................................12
Task – downloading multiple images....................................................................................12
LIGHTBOXES.......................................................................................................................... 14
Task – creating a new Lightbox............................................................................................14
Task – viewing/removing images from a Lightbox................................................................14
Task – managing your Lightboxes........................................................................................15
Task – organising Lightboxes...............................................................................................16
SENDING IMAGES TO OTHERS ................................................................................................ 18
Task - Email image link to another user ..............................................................................18
Task - Email slideshow to another user...............................................................................19
PREFERENCES ...................................................................................................................... 20
Task - Change Preferences ................................................................................................20
SAVING SEARCHES................................................................................................................ 21
Task - saving a search ........................................................................................................21
Task - running a Saved Search...........................................................................................21
Task - changing a Saved Search ........................................................................................22
Task - deleting a Saved Search ..........................................................................................22
MY ORDERS.......................................................................................................................... 23
Task – viewing Completed Orders .......................................................................................23
MODIFYING POUS AND CREDITS............................................................................................ 25
Task - requesting a full credit online....................................................................................25
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Task - modifying usage/requesting a partial credit online....................................................25
SUPPORT AND FREQUENTLY ASKED QUESTIONS......................................................... 27
REUTERS SUPPORT............................................................................................................... 27
ACCESS ................................................................................................................................ 27
PASSWORDS ......................................................................................................................... 27
AUTO LOGIN AND COOKIES .................................................................................................... 28
TIMEOUT AND PREFERENCES ................................................................................................. 28
BROWSER SUPPORT.............................................................................................................. 29