User Guide Reuters Pictures - Customer Zone - Reuters

Modifying POUs and Credits
It is possible that you may require a credit for an image that you did not use,
or that you used the image in a different way than it was originally purchased
for. You may now request a credit online through the Reuters Pictures
service.
Task - requesting a full credit online
1. Follow steps 1-3 in Task – viewing Completed Orders
2. Click Modify Usage against the image where the credit is required
3. A pop up box will appear with the original order. Click the purpose of
use dropdown and select the Full Credit option.
4. This will bring up a message that authorisation is required. Click
Update.
5. The credit request will be sent to the Sales Representative for
approval.
6. The Orders Pending Authorisation tab will be updated with details of
the credit request.
7. Once approved, the credit will be reflected in the completed orders
section alongside the original transaction. The original order and the
credit will show as Locked.
Task - modifying usage/requesting a partial credit online
If you purchase an image for one usage and then decide to use the image in a
different way you will need to modify your usage license. This process can
also be managed online.
Usage modifications that result in a negative amount being billed will need
sales approval. Usage modifications that result in a positive amount being
billed will normally be accepted automatically unless the new usage needs
special sales approval.
1. Follow steps 1-3 in Task – viewing Completed Orders