User Guide Reuters Pictures - Customer Zone - Reuters

Auto Login and Cookies
Q. How does auto login work? I keep having to re-enter my login details
each time?
A. Auto login works by placing a cookie on the computer where the original
request was made. It will not log you in automatically from any other
computer.
To activate, check the Remember Password box on the login form. When you
have finished using Reuters Pictures simply close the browser. Next time you
go to the Reuters Pictures url you will be logged in automatically. Do NOT
click Logout.
To switch off the auto login button click the Logout button at the end of your
session. This will override the auto login and switch it off. Next time you go to
the Reuters Pictures url you will have to type in your details manually.
If the system times out this will not affect the auto-login function.
Do not use auto login unless you have a secure PC/MAC that cannot be
accessed by others.
Q. What happens if I have auto-login checked and then my password
gets changed? How can I disable the auto-login function?
A. This will happen automatically. There is a setting in the cookie for the auto
login functionality that knows when your password has changed. It will cancel
the auto login and you will need to log in manually with the new password and
reset the auto login functionality if you want it.
Timeout and Preferences
Q. The system keeps logging me out? How can I extend this?
A. The default timeout period is set to 20 minutes. This means that if your
account has sat inactive for this period you will be logged out.
Other timeout periods of 60 minutes and 180 minutes can be set through the
Preferences option on the top menu. Click My Options, select the timeout
period required and Save.
If the system times out this will not affect the auto-login function.