EMN 2008-2009 Overview - Réseau Européen de la Microfinance

MIS
CRM
on-line Client
Collaboration
on-line Credit
Application
Graph 34: Type of IT system used
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Yes
As seen in the above graph, the most
commonly used IT system is Management
Information Systems (MIS), followed by
Customer Relationship Management (CRM).
The number of responding institutions
that are currently using online software is
quite low. Only one quarter of responding
institutions use on-line client collaboration
and 18% are using on-line credit applications
(18%). A majority of responding institutions
(59%) are using some type of MIS system and
34% are using CRM systems.
6.2 Rating
Institutions were asked what percentage
of their needs were covered by the respective
software systems and to rate the software
from 1 to 5 with 1 being “Excellent” and 5
being “Very bad”.
No
Almost all institutions that that use MIS
consider more than 75% of their needs to
be covered by their software and rated their
MIS as excellent or very good. The most
commonly used MIS program is Credinfo,
used by 10% of responding organisations, and
used exclusively in Hungary. The majority
of institutions (58%) that use CRM also
responded that more than 75% of their needs
were covered, and it was rated as excellent
or very good by nearly every responding
institution.
6.3 Cost
In spite of MIS being the most utilized
software, it is also the most expensive, with
an average monetary value of 9,300 euros,
followed by CRM with an average value of
4,000 euros.
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