LVDI Marriott Shanghai

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FAGORNEWS 2011 Polytek’s support played a fundamental role in Marriott’s final decision to choose Fagor Industrial as the sole supplier for its restaurant equipment needs, support that was fostered by the work carried out by Fagor’s salest eam, who showed the dealer other projects developed in the same city. The project for the Lvdi Shanghai Marriott was up to par with the establishment, and included kitchen equipment for a Chinese restaurant, a restaurant offering western food and an employee cafeteria. The project took its first steps in November of 2009, when Fagor Industrial presented its proposal, and was confirmed with the signing of the contract in February of 2010. 28 Designing the perfect kitchen The installation was completely finished in three months and, according to Pan Bin, the process was perfectly smooth. “The only difficulty was perhaps during the design phase, when we had to change the equipment lists various times, because designing the perfect kitchen it not an easy task, and sometimes there is a difference between what you imagine and reality. In any case, Fagor really helped us in this matter, and the sales team and refrigeration design department in Kunshan made a real effort to find the best solution to design the perfect kitchen for the Marriott.” TOGETHER WE EVOLVE May is the month during which Fagor Industrial’s equipment will be put to the test, when the Lvdi Marriott opens its doors. “Usually, there are two important factors that lead customers to choose a hotel,” explains Pan Bin. “One is the attractiveness of the surrounding areas, including location, connections and entertainment. The other is the hotel’s facilities and services. In this sense, the Marriott will be located in an area designed to be attractive for both business and luxury travelers. This means many luxury brands will set up their shops here, making it an area of choice for many events. Connections are also important: it is half an hour from the airport and there is a Metro station #04 / FEBRUARY 2011
FAGORNEWS 2011 CASE STuDY TechnIcal DaTa TYPe OF InSTallaTIOn New luxury hotel in Shanghai’s Luwan district, focused on high-end tourism. lOcaTIOn Shanghai, China. only 100 metres away. Also, the hotel offers first rate facilities and services so guests can enjoy a pleasant and luxurious stay. Our employees have worked intensely to offer the best customer service, both reliable and custom-tailored.” The best reference Yet despite the responsibility of carrying out such an important project, always based on “quality, price and post-sales service,” in the words of Samuel Zhong, Sales Manager of Fagor China, Fagor Industrial’s sales team was never overwhelmed, because “we believe each project is our most important #04 / FEBRUARY 2011 PrOjecT DaTe Carried out in 2010, completed in June. SaleS In charge OF The PrOjecT Fagor Industrial China project. Be it the Guangdong Sheraton, the Tianjin Westin or a small restaurant; we always try to put our best efforts into managing the project and fully supporting our customers.” However, it seems that our success in equipping the Lvdi Marriott is the best reference we have for future projects in the area: “A good reference project to show potential customers.” For now, the completion of the Lvdi Marriott has already had direct consequences, including the implementation of a project in Guangzhou, the Zhangija Marriott Hotel, for which Polytek will once again seek the collaboration of Fagor Industrial. FagOr eQUIPMenT TOGETHER WE EVOLVE Kitchen equipment for a Chinese restaurant, a restaurant offering western food and an employee cafeteria. “Our sales strategy in such a competitive market as this is based on professionalism,” stated Samuel. “And that does not only include selling products. It also includes our customer service, including training, testing the equipment, visiting the facilities to make sure everything is working properly, etc. Sales is only the first step, the first stage; the second stage includes long-term commitment and offering efficient post-sales services to final users.” 29
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LVDI Marriott Shanghai

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