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De-escalation Strategies for Crisis Situations

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Behavioral Cues <strong>for</strong> Aggression<br />

• First and <strong>for</strong>emost – assess the situation<br />

• Safety first<br />

• Is there an obvious trigger?<br />

• What is the person doing or how are they acting?<br />

• What is the person saying and how are they saying it?

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