De-escalation Strategies for Crisis Situations
De-escalation Strategies for Crisis Situations
De-escalation Strategies for Crisis Situations
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<strong>De</strong>-<strong>escalation</strong> Techniques: Stance<br />
• Do NOT turn your back <strong>for</strong> any reason<br />
• Know where the door is and stand between it and the individual<br />
• Stay at the same eye level<br />
• Sit and encourage the individual to be seated - if he stands, you stand, too<br />
• Allow extra physical space between you<br />
• Allow yourself at least three feet in between yourself and the individual<br />
• Do NOT stand fully in front of the individual<br />
• Stand at an angle so you can sidestep away if needed<br />
• Do NOT maintain constant eye contact<br />
• Allow yourself and the individual to look down or away<br />
• Constant eye contact can come off as a challenge<br />
• Adapted from: “Verbal <strong>De</strong>-Escalation Techniques <strong>for</strong> <strong>De</strong>fusing or Talking Down an Explosive Situation”, Skolnik-Acker, E (2008)
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