De-escalation Strategies for Crisis Situations
De-escalation Strategies for Crisis Situations
De-escalation Strategies for Crisis Situations
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Behavioral Cues <strong>for</strong> Aggression<br />
• Verbal cues<br />
• What is being said<br />
• Para-verbal cues<br />
• How something is expressed<br />
• Volume of speech<br />
• Too loud or too quiet<br />
• Talking quickly<br />
• No longer talking<br />
• Who is being addressed<br />
• Self, others or someone who isn’t there?
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