De-escalation Strategies for Crisis Situations
De-escalation Strategies for Crisis Situations
De-escalation Strategies for Crisis Situations
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<strong>De</strong>-<strong>escalation</strong> Techniques: Self-control<br />
• Appear calm, centered and self-assured - even if you don’t feel it<br />
• Anxiety can make the patient feel anxious and unsafe which can escalate<br />
aggression<br />
• Use a modulated, low monotonous tone of voice<br />
• Do not be defensive<br />
• Even if the comments or insults are directed at you, they are not about you<br />
• Be aware of available back-up resources<br />
• Know that you have the choice to leave or call <strong>for</strong> help if de-<strong>escalation</strong> does<br />
not work<br />
• Be respectful even when firmly setting limits or calling <strong>for</strong> help<br />
• The agitated person is still sensitive to feeling shamed and disrespected<br />
• Adapted from: “Verbal <strong>De</strong>-Escalation Techniques <strong>for</strong> <strong>De</strong>fusing or Talking Down an Explosive Situation”, Skolnik-Acker, E (2008)
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