Balfour Beatty - Corporate Responsibility Summary Report 2007
Balfour Beatty - Corporate Responsibility Summary Report 2007
Balfour Beatty - Corporate Responsibility Summary Report 2007
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www.balfourbeatty.co.uk<br />
CUSTOMERS<br />
We seek to work closely with customers in long-term relationships, to<br />
have a thorough understanding of their needs and processes and to<br />
achieve outstanding levels of customer satisfaction.<br />
<strong>Corporate</strong> citizenship<br />
"We regard good corporate citizenship<br />
as an integral part of our business<br />
mission."<br />
Most of the Group's operating companies run regular customer attitude and<br />
opinion surveys. A substantial proportion of the Group's business is<br />
conducted with organisations with which its operating companies have longterm<br />
relationships.<br />
Our code of practice and minimum standards for managing relationships with<br />
customers across the Group was launched in 2005.<br />
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