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developerWorks®<br />
ibm.com/developerWorks<br />
• What touchpoints into other systems does the application need?<br />
• Have I backed everything up recently?<br />
Notifying users<br />
In general, notifying your users is a good thing, even if you don't anticipate any<br />
downtime. In the case of the SmallPayroll.ca application, users tend to use the site<br />
at a consistent interval, corresponding with their two-week payroll cycle. Therefore,<br />
two weeks' notice would be a reasonable period. Sites like Google AdWords, which<br />
is the administrative interface for the Google advertising platform, give about a<br />
week's notice. If your website is more of a news site where users would not be as<br />
disrupted if it were down for an hour, you may choose to give notification on the day<br />
of the outage.<br />
The form of notification also varies depending on the nature of your site and how you<br />
currently communicate with your users. For SmallPayroll.ca, a prominent message<br />
when the user logs in will be enough. For example, a message like "The system will<br />
be unavailable between 12:01 a.m. and 1 a.m. Eastern time, June 24, 2010.<br />
Everything entered prior to this will still be saved. For more information, click here."<br />
This message provides the three key pieces of information that users need to know:<br />
• When the outage will happen, including the time zone<br />
• Reassurance that their data will be safe<br />
• Pointer to further information<br />
If possible, avoid using 12:00 a.m. or 12:00 p.m., including the term midnight. These<br />
tend to confuse people, as many are not sure if midnight on June 17 refers to early<br />
morning (12:01 a.m.) or very late (11:59 p.m.). Similarly, many are not sure whether<br />
noon means 12 a.m. or 12 p.m. It's much easier to add a minute and make the time<br />
unambiguous.<br />
Your details may be different, especially if you anticipate partial functionality during<br />
the outage. If you decide that you are going to put the notice up only during the<br />
outage (such as for a news site), the same information will still be helpful. My<br />
favorite site outage screen was along the lines of "The site is down for maintenance;<br />
back up around 3 p.m. EST. Play this game of Asteroids while you're waiting!"<br />
Don't neglect your internal users, either. If you have account representatives, you<br />
will want to give them notice in case their clients ask any questions.<br />
DNS considerations<br />
The domain name system (DNS) takes care of translating a name like<br />
www.example.com into an IP address like 192.0.32.10. Your computer connects to<br />
Initial migration<br />
Trademarks<br />
© Copyright IBM Corporation 2010. All rights reserved. Page 4 of 21