Georgia Guderyahn 9_10 nwsltr - I Love My Unit Site

Sept 2010
AUG RESULTS
Senior Sales Director Georgia Guderyahn
Monthly Recognition
Queen of
Wholesale
Rebecca
Eagleburger
#2 Cyndi Moon
#3 Sue Bullock
UNIT GOALS For Seminar Year 2009-2010:
• 125 Unit Members
• $350,000 Unit Club
• 10 Red Jackets
• 3 Team Leaders
• 2 Future Directors
• 1 Sales Director
Preferred Customer Program -
Consultants who did the Fall-Holiday are:
Denny Blass
Ouida Caldwell
Marcy Allen
Lenore Guyton
Ann Heuberger
Jeanne Humphrey
Cathy Ross
Rhonda Shelley
Annemarie Victory
Georgia Guderyahn
The following consultant invested in their success by attended the
Austin Workshop on the 11th featuring NSD Vicki Augt
It was a fantastic Christmas Gift Program!
Ann Heuberger
Denny Blass
Lenore Guyton
Janis Norman
Ann Marie Harwell
Jeanne Humphrey
Georgia Guderyahn

"THE MISTAKE BOUNTY: Mistakes Wanted - Dead or Alive!"
It has been said that, by the time children grow up, they would have heard "no" 200,000 times or so.
This may amount to a number five or ten times higher than the number of "yes" answers and encouraging
words. No wonder that so many of us are so uncomfortable about hearing anything that sounds
like criticism or a rejection of us or of our ideas!
The unfortunate part is that, by being closed to criticism, we close off a channel that can truly help
us grow. This is the case personally and in our professional endeavors. By hearing of a mistake once,
we can correct it and be done with it. When we don't know of a mistake, chances are we continue
making it again and again, making it into a lifelong habit rather than a single error.
How about changing that and actually encouraging errors to be brought to our attention? Recently, I
bought a product from a company that impressed me with their ingenuity in handling errors in their
software. Web Position Gold understands that their computer programmers are human and that
there is a high chance that there may be an undetected error, even after extensive pre- launch testing.
So - they have a "$50 Bug Bounty" offer! They offer to give a $50 credit towards their software
product to anyone who reports a bug that the company was unaware of!
What a clever idea. It does a few things in promoting a better relationship between the software
maker and its customer (the same principles would apply in encouraging error reporting at work or
in a husband-wife relationship):
First of all, just the offer itself says that the quality of the final product is more important than the
ego of the maker. How refreshing!
Second, especially true in situations of power imbalance (such as in a boss-employee relationship),
the offer makes it more likely for a lower-ranked person to report a mistake to a higher-ranked person.
This means that an error isn't swept under the carpet where it can cause major damage.
Third, the "mistake bounty" makes the reporting (and correcting) of mistakes less intimidating and
actually more fun. "I'm here to claim my mistake bounty" sounds much different than "I'm here to
tell you that you made a mess."
Fourth, the faster correction of mistakes results in faster and smoother growth. Nobody can discount
the value of that in our competitive marketplace…
So, how can you have a personal and business culture that uses mistakes as an opportunity to grow?
Here are just a few tips to think about:
• Say "thank you for letting me know about this." Mean it!
• If you find yourself about to react and explain away why you are right, stop yourself. Instead
of talking, be curious and ask for more information when necessary.
• Promise to look into the problem and to follow up.
• Follow up, even (and especially!) if you conclude that no changes can be made. Few things
are as frustrating as the uncertainty of an unresolved issue.
• Say "I am sorry that this has happened." This does not necessarily mean that you are admitting
fault - a mistake may have happened because of a misunderstanding, and it is very rare
for someone to intend to do wrong. "Sorry" still goes a long way, even when nobody really is
at fault.
• Express your desire to correct the mistake and the causes that could make it likely for such a
mistake to be repeated in the future.
• Whenever possible, reward the person bringing the mistake to you. When a discount or something
of material value is not appropriate, send a note or follow up with a "thank you" email
or voice mail.
—Success Harmony Newsletter © 2002 Pavla Michaela Polcarova, CPR Coaching Services, Vancouver, BC, Canada

AUG RESULTS
Page 3
Chart Your Path to Star!!
On Target Star Consultants
Consultant Name
Current
—Wholesale Production Needed—-
Wholesale
for Star
Production Sapphire Ruby Diamond Emerald Pearl
CYNDI MOON $1,500.50 $299.50 $899.50 $1,499.50 $2,099.50 $3,299.50
REBECCA EAGLEBURGER $1,156.25 $643.75 $1,243.75 $1,843.75 $2,443.75 $3,643.75
PAT RIEDEMAN $1,028.00 $772.00 $1,372.00 $1,972.00 $2,572.00 $3,772.00
DENNY BLASS $832.25 $967.75 $1,567.75 $2,167.75 $2,767.75 $3,967.75
LORRETTA HERNANDEZ $724.75 $1,075.25 $1,675.25 $2,275.25 $2,875.25 $4,075.25
MARCY ALLEN $614.00 $1,186.00 $1,786.00 $2,386.00 $2,986.00 $4,186.00
LENORE GUYTON $602.25 $1,197.75 $1,797.75 $2,397.75 $2,997.75 $4,197.75
TANYA FULWIDER $495.75 $1,304.25 $1,904.25 $2,504.25 $3,104.25 $4,304.25
JANICE MARSH $495.00 $1,305.00 $1,905.00 $2,505.00 $3,105.00 $4,305.00
SUE BULLOCK $494.50 $1,305.50 $1,905.50 $2,505.50 $3,105.50 $4,305.50
ANNEMARIE VICTORY $437.75 $1,362.25 $1,962.25 $2,562.25 $3,162.25 $4,362.25
OUIDA CALDWELL $413.50 $1,386.50 $1,986.50 $2,586.50 $3,186.50 $4,386.50
1st Quarter Star Prizes—June 16—Sept. 15, 2010

Page 4
Seminar Scoreboard
Name YTD Retail YTD PC Prem YTD Total
1 Cyndi S. Moon $2,079.00 $938.00 $3,017.00
2 Pat A. Riedeman $1,114.50 $1,347.00 $2,461.50
3 Rebecca Eagleburger $2,360.50 $0.00 $2,360.50
4 Marcy Allen $1,250.00 $827.00 $2,077.00
5 Denny L. Blass $839.50 $861.00 $1,700.50
6 Lorretta Hernandez $1,174.00 $520.50 $1,694.50
7 Lenore L. Guyton $804.00 $400.50 $1,204.50
8 Sue Bullock $1,011.00 $0.00 $1,011.00
9 Tanya D. Fulwider $1,007.50 $0.00 $1,007.50
10 Janice E. Marsh $1,002.00 $0.00 $1,002.00
You can offer customers the perfect gift for
any occasion. It's a great way tell a friend, I
appreciate you, celebrate a special event, say
thank you or reward themselves. With its
feel-good fruity floriental scent, keepsake
charm to treasure and unique box for writing
a special note inside, your customers will
experience a fresh new way to give to the
people they care about! $30
Layer on the happiness with this luxurious lotion that
leaves skin feeling soft. Pair this fragrant finishing
touch with Thinking of You Eau de Parfum to create
a great gift set that gives this special scent extra staying
power. Order 040001, $16

AUG RESULTS
TEAM
TOGETHER EVERYONE ACHIEVES MORE!
Page 5
WHOLESALE ORDERS
TEAMBUILDING
Name
Amount
Rebecca Eagleburger $1,156.25
Cyndi S. Moon $572.00
Sue Bullock $494.50
Put You Name
Here Next Month
Pat A. Riedeman $422.00
Marcy Allen $403.25
Janis M. Norman $231.00
Jeanne A. Humphrey $214.00
Denny L. Blass $213.75
Tara A. Niedzwecki $207.75
Lorretta Hernandez $206.00
Alicia Campos $206.00
Maxine Patton $201.50
Lenore L. Guyton $201.00
Georgeanne Bingham $170.00
Rebecca G. Brossart $48.75
Ann J. Heuberger $13.00
Georgia Guderyahn $103.00

Page 6
PINK Changing Lives
Climb The
Ladder
Of Success!!
DIRECTOR IN
QUALIFICATION
Team Leaders
Recruiter :Marcy Allen
Georgeanne M Bingham
Rebecca G. Brossart
Ann J. Heuberger
Tara A. Niedzwecki
Rhonda R. Shelley
* T. Throckmorton
(Star Status +10+ Active
Team Members)
9-13% Commissions
ON-TARGETCAR
(5+ Active, $5000 whsl
Growing to 14 active)
Earn the car or take $375
a month cash!
TEAM
LEADER
(5 + active)
9-13%
Commissions
STAR TEAM BUILDER
(3+ Active)
Wear
The Red
Jacket 4%
commission,
$50
bonuses
SENIOR
CONSULTANT
(1+ active team
Members)
4% commissions
Senior Consultants
Recruiter :Sharon E. Conway
Linda Silman
Recruiter :Lenore L. Guyton
Cathy Ross
* Sandra S. Topping
Recruiter :Lorretta M. Hernandez
Pat A. Riedeman
Recruiter :Janice E. Marsh
Cyndi S. Moon
Recruiter :Nan Ray
Jeanne A. Humphrey
Love Checks
Thank You Mary Kay!
9% Recruiter Commission Level
Marcy Allen $39.56
Georgia Guderyahn $72.97
4% Recruiter Commission Level
Janice E. Marsh $22.88
Lorretta M Hernandez $16.88
Sharon E. Conway $11.64
Nan Ray $8.56

AUG RESULTS
Dates To Remember
Page 7
Company Dates September:
6th—Labor Day. All company and branch offices closed. Postal holiday.
10th-Early ordering of the Fall/Holiday 2010 promotional items begins for
consultants who enrolled in The Look for Fall/Holiday PCP.
13th- Mary Kay Inc. 47th Anniversary!
15th—Deadline for 1st Quarter Star. Early ordering for Fall/Holiday available
to all consultants.
29th—Last day of the month for Consultants to place telephone and online
orders
30th—Last business day of the month,
consultant agreements must be received by 7pm local time and consultants
can place orders by submitting your order to your Sales Director. Contact
her if you have questions.
Words of Wisdom
From Mary Kay
Birthdays & MK Anniversaries
October
Birthdays
Day
Rhonda R. Shelley 1
P. Bronson-Bonaparte 2
Georgia Guderyahn 3
T. Throckmorton 21
Tammy D. Shannon 30
Anniversaries Years
Annemarie Victory 3
Tammy D. Shannon 1
Every good salesperson understands
the concept that "people
will support that which they help
to create." In auto sales, a prospect
often turns into a buyer during the
demonstration ride; there is power
in moving someone from a passive
to an active role. At skin care
classes, our Beauty Consultants
encourage participation by showing
each woman how to make up
her own face. Salespeople refer to
this as "bringing the customer into
the act."

G e o r g ia Gu d e ry ahn
1316 N 13th St.
Temple, Tx 76501
254-721-7180
PRSRT STD
US Postage Paid
Chandler, AZ
Permit No. 262
New Claims for TimeWise® Miracle Set
Please Deliver to the Exceptional:
Test results prove the TimeWise® Miracle
Set is effective in meeting the needs of
individuals with extremely sensitive skin,
including those with clinically diagnosed
rosacea. Read more about this exciting new
claim and how you can use it to help you
promote the TimeWise® Miracle Set to
current and potential customers who use only products that are
tested as appropriate for super-sensitive skin.
Sales AH-Has
by: Cathy Finney, President of Ancell Affiliates\”T ‘N T.,” motivational speaker, sales trainer & management consultant
The “SOFA” Formula
• S = Are you Smiling?
• O = Are you Open to who they are, and treating them as a unique individual, not spouting forth the same script to everyone
you encounter?
• F = Are you Friendly and looking Forward to Finding out who they are?
• A = Attitude = Altitude. The better your attitude, the higher you will soar!
You need to “Listen” to each one of your prospects with your eyes, ears, and respond in the proper dialect of their language.
now don’t interrupt!
Listening is an Art that must we fine-tuned each and everyday with each and every new encounter.
We humans are great at hearing words. We’re just not really proficient at listening. Listening to what the words really mean according
to “Ethel”
What IS she telling you?
The book “Selling Power,” outlines some of the following great tips to fine-tune your “lobe,” to improve, to increase your bottom
line.
Silence is a sales ally. Use silence as a tool to control the flow of conversation and to draw out the prospect.
When you interrupt Ethel, you stop listening and impose your agenda. The interruption also has the effect of stopping her
“Ethel” from wanting to tell you more. So-o-o- you need to be quiet when it is her turn to speak.
Remember, people love to talk about themselves. It’s one of the greatest secrets in sales. When
you listen and let her tell you all about her, she not only thinks you’re great, you’ll become her
new best friend! That’s the power of listening to what your customers are really saying.
Place your energy on hearing not only the words, but the non-verbal messages she is transmitting
to you. Her body language will tell you what her words may not.
Don’t be distracted.. Don’t focus on what or who you might be missing. Focus on your customer.
You may not get another chance.
Employ the practice of “Reflective Listening” and repeat back what they just told you. Say, “In
other words, what you’re telling me is...” This way you make sure you’re both communicating on
the same wavelength.
Successful sales professionals cannot afford to be listening-impaired. We must hear, listen, understand,
and converse in fluent “Consumereze.” We must tune-in to the melodious tones of “Ethel.”
This is her song. This is her time in the spotlight, and she wants to sing! Nobody ever listened
themselves out of a Sale! Ah, ha!