FY 2012 Annual Report - San Diego International Airport
FY 2012 Annual Report - San Diego International Airport
FY 2012 Annual Report - San Diego International Airport
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VALUES<br />
• We recognize the needs of our customers come first<br />
• We pursue excellence in all our business processes<br />
• We conduct our affairs with honesty and integrity<br />
• We provide a safe, secure, quality-oriented, highly<br />
efficient environment<br />
• We foster an informed, productive, diverse,<br />
enthusiastic work force<br />
• We believe that continuous learning and personal<br />
involvement are job responsibilities<br />
• We believe that everyone counts and we count<br />
on everyone<br />
STRATEGIES<br />
• COMMUNITY STRATEGY<br />
Be a trusted and highly responsive regional agency<br />
• CUSTOMER STRATEGY<br />
Achieve the highest level of internal and external<br />
customer satisfaction<br />
• EMPLOYEE STRATEGY<br />
Ensure the highest level of employee satisfaction<br />
• FINANCIAL STRATEGY<br />
Enhance the financial position of the <strong>Airport</strong> Authority<br />
• OPERATIONS STRATEGY<br />
Operate our airport in a safe, secure, environmentally<br />
sound, effective, and efficient manner<br />
4 MISSION AND STRATEGIES
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