Incident Management Mission Diagnostic Method, Version 1.0 - Cert

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ii | CMU/SEI-2008-TR-007
List of Figures Figure 1: Successful and Unsuccessful Outcomes of an IMC 6 Figure 2: Success Profile 7 Figure 3: IMMD Structure 10 Figure 4: IMMD Data Flow 11 Figure 5: Data Flow Data Types 14 Figure 6: Data Flow for IMMD Phase 1 20 Figure 7: Detailed Data Flow for IMMD Phase 1 24 Figure 8: Data Flow for IMMD Phase 1 Activity PRA1 25 Figure 9: Data Flow for IMMD Phase 1 Activity PRA2 29 Figure 10: Data Flow for IMMD Phase 1 Activity PRA3 33 Figure 11: Data Flow for IMMD Phase 1 Activity PRA4 36 Figure 12: Data Flow for IMMD Phase 1 Activity PRA5 39 Figure 13: Data Flow for IMMD Phase 1 Activity PRA6 42 Figure 14: Data Flow for IMMD Phase 2 47 Figure 15: Detailed Data Flow for IMMD Phase 2 51 Figure 16: Data Flow for IMMD Phase 2 Activity A1 52 Figure 17: Data Flow for IMMD Phase 2 Activity A2 57 Figure 18: Data Flow for IMMD Phase 2 Activity A3 61 Figure 19: Data Flow for IMMD Phase 2 Activity A4 68 Figure 20: Data Flow for IMMD Phase 2 Activity A5 73 Figure 21: Data Flow for IMMD Phase 2 Activity A6 77 Figure 22: Data Flow for IMMD Phase 3 81 Figure 23: Detailed Data Flow for IMMD Phase 3 84 SOFTWARE ENGINEERING INSTITUTE | iii
Page 1 and 2: Incident Management Mission Diagnos
Page 3: Table of Contents Abstract Acknowle
Page 7 and 8: Abstract The Incident Management Mi
Page 9 and 10: Acknowledgements The authors would
Page 11 and 12: 1 Introduction IMMD PURPOSE The Inc
Page 13 and 14: 2 Incident Management Background WH
Page 15 and 16: 3 Mission Diagnostic Background IMM
Page 17 and 18: SUCCESS PROFILE As shown in the fol
Page 19 and 20: 4 IMMD Overview INTRODUCTION The In
Page 21 and 22: DATA FLOW The following diagram hig
Page 23 and 24: Activity Activity Description Works
Page 25 and 26: 5 General Guidance for Conducting I
Page 27 and 28: USING THE IMMD INTERNALLY This docu
Page 29 and 30: 6 Phase 1: Prepare for the IMMD INT
Page 31 and 32: RESOURCES The following resources s
Page 33 and 34: DETAILED DATA FLOW Depending on the
Page 35 and 36: 6.1 ACTIVITY PRA1: DEVELOP STAKEHOL
Page 37 and 38: Step Action Worksheets 2 Meet with
Page 39 and 40: DATA FLOW The following diagram hig
Page 41 and 42: Step Action Worksheets 2 Meet with
Page 43 and 44: 6.3 ACTIVITY PRA3: DEVELOP THE IMMD
Page 45 and 46: PROCESS The following table describ
Page 47 and 48: OUTPUT The following output is prod
Page 49 and 50: 6.5 ACTIVITY PRA5: TRAIN PERSONNEL
Page 51 and 52: PROCESS The following table describ
Page 53 and 54: OUTPUT The following outputs are pr
Page 55 and 56:
Step Action Worksheets 2 Make updat
Page 57 and 58:
7 Phase 2: Conduct the IMMD INTRODU
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RESOURCES The following resources s
Page 61 and 62:
Phase 2 Conduct the IMMD I1 People
Page 63 and 64:
INPUT The following input is requir
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LOGISTICS The following must be add
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7.2 ACTIVITY A2: GENERATE DATA FROM
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PROCESS The following table documen
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7.3 ACTIVITY A3: EVALUATE DRIVERS I
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TECHNIQUES This activity consists o
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Data Item Value Effect on IMC Missi
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LOGISTICS The analysis team will ne
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Type N2 Data from documentation O1
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TEAM ROLES, SKILLS, AND KNOWLEDGE T
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DATA FLOW The following diagram hig
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WORKSHEET The following worksheet (
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7.6 ACTIVITY A6: DETERMINE NEXT STE
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WORKSHEET The following worksheet (
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8 Phase 3: Complete the Post-IMMD A
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OUTPUTS The following outputs are p
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8.1 ACTIVITY PAA1: COMMUNICATE RESU
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Step Action Worksheets 3 Present re
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OUTPUT The following output is prod
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8.3 ACTIVITY PAA3: IMPLEMENT IMPROV
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Step Action Worksheets 5 Implement
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9 Summary This first version of the
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Appendix A Collected Worksheets IN
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A1: IMMD Preparation Checklist PURP
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IMMD Preparation Checklist (page 1)
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A2: IMMD Scope List PURPOSE This si
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IMMD Scope List (page 1) Group Pers
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A3: IMMD Questionnaire PURPOSE This
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IMMD Questionnaire Directions GENER
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A4: IMMD Handout PURPOSE This hando
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IMMD Handout Driver Question Explan
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Page 127 and 128:
Page 129 and 130:
A5: IMMD DOCUMENT CHECKLIST PURPOSE
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IMMD Document Checklist (Part 1) Th
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A6: IMMD WORKSHEET PURPOSE This is
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IMMD Worksheet Instructions During
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IMMD Worksheet Instructions (cont.)
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IMMD Worksheet Instructions (cont.)
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IMMD Worksheet (page 1) Driver Ques
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IMMD Worksheet: Driver Details (pag
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Page 147 and 148:
Page 149 and 150:
A7: IMC Improvements Worksheet PURP
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IMMD Improvements Worksheet Directi
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IMC Improvement Worksheet 5. Catego
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Appendix B IMMD in Adjunct Mode STA
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Activity Adjunct Mode Notes A4 Appl
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Abbreviated IMMD Questionnaire PURP
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Appendix C IMMD Activities and Data
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Type PAI1 IMMD results and plans PA
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Type PRO2 IMMD scope Description Th
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Appendix D Mission Diagnostic Proto
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Bibliography [Alberts 2004] Alberts
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REPORT DOCUMENTATION PAGE Form Appr
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Incident Management Mission Diagnostic Method, Version 1.0 - Cert

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