Incident Management Mission Diagnostic Method, Version 1.0 - Cert

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Figure 24: Data Flow for IMMD Phase 3 Activity PAA1 85 Figure 25: Data Flow for IMMD Phase 3 Activity PAA2 88 Figure 26: Data Flow for IMMD Phase 3 Activity PAA3 91 iv | CMU/SEI-2008-TR-007
Abstract The Incident Management Mission Diagnostic (IMMD) is a risk-based approach for determining the potential for success of an organization’s incident management capability (IMC). This potential for success is based on a finite set of current conditions – a limited set of key drivers used to estimate the current IMC health relative to a defined benchmark. Decision-makers can then determine if the current state of the IMC is acceptable, or if actions are required to improve the situation. The IMMD can be viewed as an efficient, first-pass screening of an IMC to diagnose any unusual circumstances that might affect its potential for success. This document can be read for understanding of the concepts and activities of this method, or to learn how to perform the IMMD. The method description includes full descriptions of all activities as well as a set of worksheets and instructions for executing the method. SOFTWARE ENGINEERING INSTITUTE | v
Page 1 and 2: Incident Management Mission Diagnos
Page 3 and 4: Table of Contents Abstract Acknowle
Page 5: List of Figures Figure 1: Successfu
Page 9 and 10: Acknowledgements The authors would
Page 11 and 12: 1 Introduction IMMD PURPOSE The Inc
Page 13 and 14: 2 Incident Management Background WH
Page 15 and 16: 3 Mission Diagnostic Background IMM
Page 17 and 18: SUCCESS PROFILE As shown in the fol
Page 19 and 20: 4 IMMD Overview INTRODUCTION The In
Page 21 and 22: DATA FLOW The following diagram hig
Page 23 and 24: Activity Activity Description Works
Page 25 and 26: 5 General Guidance for Conducting I
Page 27 and 28: USING THE IMMD INTERNALLY This docu
Page 29 and 30: 6 Phase 1: Prepare for the IMMD INT
Page 31 and 32: RESOURCES The following resources s
Page 33 and 34: DETAILED DATA FLOW Depending on the
Page 35 and 36: 6.1 ACTIVITY PRA1: DEVELOP STAKEHOL
Page 37 and 38: Step Action Worksheets 2 Meet with
Page 39 and 40: DATA FLOW The following diagram hig
Page 41 and 42: Step Action Worksheets 2 Meet with
Page 43 and 44: 6.3 ACTIVITY PRA3: DEVELOP THE IMMD
Page 45 and 46: PROCESS The following table describ
Page 47 and 48: OUTPUT The following output is prod
Page 49 and 50: 6.5 ACTIVITY PRA5: TRAIN PERSONNEL
Page 51 and 52: PROCESS The following table describ
Page 53 and 54: OUTPUT The following outputs are pr
Page 55 and 56: Step Action Worksheets 2 Make updat
Page 57 and 58:
7 Phase 2: Conduct the IMMD INTRODU
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RESOURCES The following resources s
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Phase 2 Conduct the IMMD I1 People
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INPUT The following input is requir
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LOGISTICS The following must be add
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7.2 ACTIVITY A2: GENERATE DATA FROM
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PROCESS The following table documen
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7.3 ACTIVITY A3: EVALUATE DRIVERS I
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TECHNIQUES This activity consists o
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Data Item Value Effect on IMC Missi
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LOGISTICS The analysis team will ne
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Type N2 Data from documentation O1
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TEAM ROLES, SKILLS, AND KNOWLEDGE T
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DATA FLOW The following diagram hig
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WORKSHEET The following worksheet (
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7.6 ACTIVITY A6: DETERMINE NEXT STE
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WORKSHEET The following worksheet (
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8 Phase 3: Complete the Post-IMMD A
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OUTPUTS The following outputs are p
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8.1 ACTIVITY PAA1: COMMUNICATE RESU
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Step Action Worksheets 3 Present re
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OUTPUT The following output is prod
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8.3 ACTIVITY PAA3: IMPLEMENT IMPROV
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Step Action Worksheets 5 Implement
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9 Summary This first version of the
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Appendix A Collected Worksheets IN
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A1: IMMD Preparation Checklist PURP
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IMMD Preparation Checklist (page 1)
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A2: IMMD Scope List PURPOSE This si
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IMMD Scope List (page 1) Group Pers
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A3: IMMD Questionnaire PURPOSE This
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IMMD Questionnaire Directions GENER
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A4: IMMD Handout PURPOSE This hando
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IMMD Handout Driver Question Explan
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Page 127 and 128:
Page 129 and 130:
A5: IMMD DOCUMENT CHECKLIST PURPOSE
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IMMD Document Checklist (Part 1) Th
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A6: IMMD WORKSHEET PURPOSE This is
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IMMD Worksheet Instructions During
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IMMD Worksheet Instructions (cont.)
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IMMD Worksheet Instructions (cont.)
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IMMD Worksheet (page 1) Driver Ques
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IMMD Worksheet: Driver Details (pag
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Page 147 and 148:
Page 149 and 150:
A7: IMC Improvements Worksheet PURP
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IMMD Improvements Worksheet Directi
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IMC Improvement Worksheet 5. Catego
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Appendix B IMMD in Adjunct Mode STA
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Activity Adjunct Mode Notes A4 Appl
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Abbreviated IMMD Questionnaire PURP
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Appendix C IMMD Activities and Data
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Type PAI1 IMMD results and plans PA
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Type PRO2 IMMD scope Description Th
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Appendix D Mission Diagnostic Proto
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Bibliography [Alberts 2004] Alberts
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REPORT DOCUMENTATION PAGE Form Appr
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