Hunter Water Corporation Operational Audit 2010/11 - IPART - NSW ...

t-cAM Consulting in association with
Water Futures Pty Ltd and iConneXX Pty Ltd
Contents
Executive Summary
Introduction
Overall Performance
Response to issues from the 2009/10 audit
Key Findings and Recommendations by Licence Part
Comparison with Performance in Previous Years
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1 Introduction 1
Hunter Water Corporation 1
Regulatory Structure 2
Operating Licence 2
Audit Scope 2
Audit Methodology 3
Audit Team 4
Compliance Assessment Grades 5
Structure of this Report 5
2 Response to issues from the 2009/10 audit 8
Issues from the 2009/10 audit 8
Hunter Water’s response to these issues 9
Discussion 9
Recommendations 10
3 Water Quality – Part 3 11
Summary of Licence Part Requirements 11
Factors Affecting Compliance 11
Water Quality – Compliance 11
Discussion 11
Recommendations 13
4 Infrastructure Performance – Part 4 14
Summary of Licence Part Requirements 14
Factors Affecting Compliance 14
Infrastructure Performance – Compliance 14
Discussion 15
Recommendations 17
5 Customer and Consumer Rights – Part 5 18
Summary of Licence Part Requirements 18
Factors Affecting Compliance 18
Customer and Consumer Rights – Compliance 18
Discussion 18
Recommendations 18
Hunter Water Corporation Operational Audit 2010/11
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