Hunter Water Corporation Operational Audit 2010/11 - IPART - NSW ...

t-cAM Consulting in association with
Water Futures Pty Ltd and iConneXX Pty Ltd
Compliance Assessment Grades
The table below sets out the ratings used to grade compliance in this audit. These grades are
consistent with compliance grades provided by IPART.
Term
Full Compliance
High Compliance
Moderate compliance
Low compliance
Non compliance
Insufficient information
No requirement
Statement of Compliance
(S of C)
Meaning
All requirements of the condition have been met.
Most requirements of the condition have been met with
some minor technical failures or breaches.
The major requirements of the condition have been met.
Key requirements of the condition have not been met but
minor achievements regarding compliance have been
demonstrated.
The requirements of the condition have not been met.
Relevant, suitable or adequate information to make an
objective determination regarding compliance was not
available to the auditor.
The requirement to comply with this condition does not
occur within the audit period or there is no requirement
for the utility to meet.
Statement of Compliance. Clauses marked “S of C” are
not subject to independent audit this year.
Structure of this Report
This chapter provides some background and information on Hunter Water, the scope of this
audit and a discussion of audit methodology. Chapters 2 to 10 discuss compliance for each of
the Licence parts assessed.
In the appendices, we have provided:
A Glossary of abbreviations, terms used and definitions (Appendix 1).
Hunter Water’s responses to issues raised at the 2009/10 audit (Appendix 2).
Detailed audit findings for each section of the Licence that we audited (Appendices 3-10).
A comparison of overarching performance against past audits (Appendix 11).
Our audit methodology (Appendix 12).
The 2010/11 Audit Scope (Appendix 13).
Hunter Water Corporation Operational Audit 2010/11 5