QUALITY AND EXCELLENCE: KAHRAMAA SLOGAN IN 2011

projects
KAHRAMAA & Qtel
Join Hands for Utility Bill Payments
on Qtel Self Service Machines
KAHRAMAA launched an ambitious
new partnership with
Qtel to meet the needs of
customers.
Through the cooperation
agreement, the two entities will be able to provide
shared services for all their customers,
providing support for almost the entire population
of Qatar.
The first step of this cooperative agreement
will be linking their payment systems, so that
customers can pay bills and update their accounts
at Qtel’s nationwide network of Self-
Service Machines (SSM). This will be among
the first times in the world that a major water
and power corporation has linked payment
services with a leading telecommunications
operator.
This agreement stresses that both parties are
committed to improve customer services and
support customers as and when they need it.
Through this integrated payment systems, we
will be providing around-the-clock service and
delivering convenience and security for all.
With over 220 Qtel SSMs mostly located at 24
hours open locations including super markets,
airport, malls and petrol stations across the
country, the new agreement means that customers
can quickly and easily pay electricity
and water bills. They will also be able to use
Qtel’s Drive-Through SSMs, so that they can
fully manage their accounts without leaving the
comfort of their cars.
In addition, customers will also be able to pay
via the convenient customer service portals,
www.qtel.qa, km.qa
Qtel and KAHRAMAA will work to extend the
agreement in the coming months to offer enhanced
services for customers, as well as investigating
other areas of potential cooperation.
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