ANNUAL REPORT 2006-2007

48
> FOOD AND FACILITIES MANAGEMENT SERVICES
> Corporate Services / Leisure / Defense / Correctional Services / Health Care / Seniors / Education / Remote Sites
MARKET TRENDS
Three key trends are dominating the market.
Companies are seeking partners capable
of supporting their development. Sodexo ensures
integrated management of all their support
services while optimizing value.
To be closer to new prolifi c markets and cut
production costs, clients are moving into
the emerging regions of Asia, South America
and Central and Eastern Europe. Sodexo’s wide
geographical scope and capabilities in these
regions give us strong local knowledge, as well
as valuable sustainable development expertise.
Therefore Sodexo is able to partner with
our clients as they expand abroad.
Globalization is creating new human resources
challenges – among these are managing
an increasingly mobile workforce and attracting
and retaining talents.
Sodexo’s Quality of Life Services help clients create
work environments that foster productivity, comfort,
convenience and effi ciency, thus increasing client
competitiveness.
p Source: Sodexo
SODEXO EXPERIENCE
An innovative food offer rolled out across countries
An innovative, process-based foodservice offer,
“’be’ by Sodexo” provides high quality, customization
and evolution to clients. The offer is personalized
using Sodexo’s Personix tool, which identifi es
customers’ catering needs and expectations by
taking into account their mindset and consumption
behaviors at work. Surveys pinpoint what customers
expect from their catering outlets: staff restaurants,
coffee corners, take-aways, etc. Local culinary
traditions and healthy options are offered, providing
OVER 250 BILLION EURO
IN ESTIMATED TOTAL MARKET VALUE * ,
INCLUDING 85 BILLION EURO
IN FOODSERVICES:
• Outsourcing rate: 79%
(highest rate: USA around 97%;
among the lowest rates: Russia around 30%).
• Outsourced market average annual growth rate:
between one percent and two percent
over the next three years.
* The market value for Facilities Management services
(excluding Foodservices) is more than double that of Foodservices.
p Sodexo estimate
plenty of choice. Programmed theme changes supply
a variety of visuals, while menus are periodically
adapted, taking into account seasons, customer
tastes and comments. After its great success in
the UK, “’be’ by Sodexo” was duplicated in Ireland,
Finland and Belgium and is now continuing its
international growth. Customized applications of
this offer have been well-received by many clients,
including Nokia and Cisco.