ANNUAL REPORT 2006-2007

THE NEBRASKA MEDICAL CENTER & SODEXO (United States)
A shared commitment to serving patients
Since 1986, the Nebraska Medical Center of Omaha has been sharing with Sodexo its commitment to patients.
To differentiate the Center in an extremely competitive marketplace, and to fi eld test the Patient Experience
model, Sodexo bolstered the partnership by making it a Patient Experience Pilot Account.
“Well-being” services
In 2005, the Nebraska Medical Center (689 beds) became
a pilot account in Sodexo’s “Patient Experience” program.
For one year, Sodexo introduced new services including
Housekeeping Upon Request and the expansion
of Sodexo’s At Your Request-Room Service Dining ®
patient dining program, now available at any time of
the day or night. The use of touchscreens to facilitate
communication is being tested. Also, for the fi rst time,
Foodservices and Facilities Management teams were
given joint training under a new program called CARES*.
Making the difference - together
Sodexo’s leading-edge programs help Nebraska Medical
Center market their services and stand out from their
competitors. In exchange, Sodexo has gained a “living
laboratory” to test its new services and survey the
satisfaction of patients and staff. Sodexo has become
a genuine partner in the hospital’s strategic plan.
The “Patient Experience” program has solidifi ed
the partnership in a “win-win” situation, as Bud Tice,
Administrator of Physician Relations, emphasizes:
“Sodexo employees are showcase quality… all are
engaged and contributing to the success of Sodexo
and the Nebraska Medical Center.”
* CARES: Compassion, Accountability, Respect, Enthusiasm and Service.
“We are fortunate to have the strong,
progressive Sodexo leaders who develop
quality services for our patients, families
and employees. Their efforts truly enhance
our organization’s mission to deliver quality,
compassionate care.”
Marty Carmody,
Executive Director of Support Services,
Nebraska Medical Center.
Sodexo_Annual Report 2006-2007
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