REP RFP - Department of Public Social Services

2. Plan to Serve Multi-Lingual Refugee Population (Proposal
Section 3.2) – Limit to Three (3) Pages
The Proposer shall describe how it plans to provide
linguistically and culturally sensitive services to all
Participants, and address the community concerns that
community partners may raise related to this population. The
plan must be mindful of Civil Rights requirements, as well as
the specific employment services, specialized supportive
services, other supportive services such as transportation and
ancillary services related to the refugee population that the
Proposer is targeting. Proposers shall describe the challenges
it expects in serving the multi-lingual speaking Participants in
Los Angeles County and provide how it plans on meeting
these challenges. Proposer shall describe their plans and
define timeframe needed to readily adjust and
accommodate changes in the event a new language group
enters its service area.
3. Plan to Meet Program Standards and Performance
Outcome Measures (Proposal Section 3.3) – Limit to
Three (3) Pages
Provide specific methods and strategies in maximizing job
placements, assisting Participants in overcoming barriers to
employment, providing quality case management and overall
promoting self-sufficiency. At minimum, Proposer should
explain how it would monitor and meet the Program Standards
and Performance Outcome Measures. (See Attachment B,
Statement of Work, Section 6.0, Performance Outcome
Measures and Attachment C, Technical Exhibits, A-21 & A-23.
4. Plan for Working Within the Community (Proposal Section
3.4) – Limit to Three (3) Pages
The Proposer shall describe how it will outreach and link with
community agencies to provide employment services for the
current refugee population in Los Angeles County it is bidding
on. (See Attachment B, Statement of Work, Section 4.16 and
4.17).
5. Customer Service Plan (Proposal Section 3.5) – Limit to
Three (3) Pages
The Proposer shall describe its plan for addressing customer
concerns and complaints regarding its provision of services
and the performance of its employees. (See Attachment A,
Sample Contract, Subsection 8.10, Complaints.)
6. Confidentiality (Proposal Section 3.6) - Limit to One (1)
Page
____________________________________________________________________________________________
Department of Public Social Services Refugee Employment Program (REP) RFP 2012
48