Corporate Plan 2012 - 2015 - Lambeth Council

Finance and Resources
Summary Service Plan 2012/15
Better stewardship of resources and
value for money
Protect council assets and funds
and maximise resources through
the insurance strategy
To help the council better
understand the financial context
for improving and developing
business by a central services
"brochure" of service offerings
and associated charges
To support the council’s
outcomes by greater alignment
between the corporate plan and
budget setting process
Deliver £2.7m of savings during
2012/14 by effective contract
review process
Improve the financial position of
the council by identifying new
income streams and capitalizing
on external funding
Contribute to reducing the
borough’s carbon footprint using
contracts and services that are
sustainable
Effective stewardship of capital
assets through the delivery of
Total FM and improving the
council as a place to receive
customers, visitors and staff
Improving the customer experience
Make our customers happy by
providing them with the right
service, at the right time and via
the right channel
Satisfy our customers by having
reasonable recourse when
services don’t meet expected
standards
Services are recognised for their
high standards and quality that
provide customers with assurance
Improve services by providing
anytime, anywhere, any device
personal computing with the
associated flexibility that offers to
staff and partners
Reduce resources misdirected by
fraud and place them back into
frontline services and resources
Enabling business transformation
and delivery of outcomes
Create a governance, risk and
control framework to help manage
the emerging business risks
arising from new co-operative
initiatives
Help optimise the outcomes for
the council from the changes to
local authority funding arising
from the Localism Act and Local
Authority Resources Review
A constitution that enables the
council achieve its cooperative
ambition
To contribute to targeted
improvements throughout the
council and borough by
capitalizing on the council’s
knowledge and information
assets
To support the council’s
outcomes by creating cooperative
models of service delivery
The council is well place to
support residents through the
welfare reform through effectively
managing the changes in council
tax and housing benefit claims
Transform our services by
lowering costs, simplifying and
standardising common service
processes
Collaborative working
Partners working together making
well informed decisions based on
secure and robust information and
data protocols
Encourage participation from
different sectors of the community
to help co-produce services and
engagement mechanisms
Developing a cooperative
business approach through
professional development and
joint working approaches
Make our services better by
endorsing the co-production
methodology in tender
specification development
Encourage the use of
apprenticeship schemes with
council key contractors to get our
community into employment
Integrating Youth Council within
Youth Trust thus enhancing youth
engagement, influence and
encouraging citizenship