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continued from previous page Putting It All Together In addition to the factors already noted, our triage department manages the majority of weekday calls from patients cared for by our HHC teams. This supported our determination that these teams could carry larger caseloads than the agency means by discipline, as reported in the FY2011 National Summary (Table 14). And this is by design. Our goal is to limit “the asks for work” outside of direct patient care, so these teams can focus almost exclusively on providing interdisciplinary care that is true to the core principles of hospice. The one exception is our Central team. The multitude of complex psychosocial issues and very real safety concerns associated with the patients they serve suggests smaller caseloads are necessary in order to deliver quality care and a positive patient and family experience. Travel time for both our Harford and Howard County teams is also acknowledged as a potential issue since each covers a broad geography. The distribution of patients is occasionally problematic and must be conscientiously assessed. In Closing The key to staffing success is the commitment to thoroughly understanding all of the factors which impact the day-to-day operations of the clinical program and a commitment to re-assess those factors regularly. As I hope this article illustrates, NHPCO’s Staffing Guidelines can help you get there. Regina Shannon Bodnar is a registered nurse with more than 35 years of clinical and leadership experience. She currently serves as the director of clinical services for Gilchrist Hospice Care in Hunt Valley, MD, a position she has held since 1993. She is also an active member of NHPCO, including service as both a member of the Quality and Standards Committee and the Task Force charged with development of the NHPCO Staffing Guidelines. Staffing Guidelines: Available in PDF and Print NHPCO’s Staffing Guidelines for Hospice Home Care Teams can be downloaded by members, free of charge, from the NHPCO website. Printed copies ($14.99 for members) are also available for purchase from the NHPCO Marketplace—and can be ordered online or by calling the NHPCO Solutions Center at 800-646-6460 (M-F, 8:30 a.m. to 5:30 p.m., ET/EDT) 20 NewsLine
NHPCO would like to thank all the conference attendees, the 2013 MLC Planning Committee and our business partners for making the 2013 MLC a success. On behalf of all who participated in the conference, we offer our deepest gratitude to the following organizations for their generous educational grants in support of the 28th Management and Leadership Conference. Thank You. Platinum Conference Supporter: Gold Conference Supporters: Silver Conference Supporters: Bronze Conference Supporters: NewsLine 21
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Page 3 and 4: Important Points About the Proposed
Page 5 and 6: Our practice is to follow the patie
Page 7 and 8: When Jimmy arrived at the hospice h
Page 9 and 10: The Complex Case Format Courtesy of
Page 11 and 12: Short Takes: • Results from the E
Page 13 and 14: The Guidelines in Practice Staffing
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Page 17 and 18: LPN partnership to this portion of
Page 19: cases of an anticipated weather eme
Page 23 and 24: BAYADA Hospice • Moorestown, NJ T
Page 25 and 26: What you don’t know can hurt you
Page 27 and 28: • A 60-year-old female with metas
Page 29 and 30: attendance at APTA and NHPCO confer
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Page 43 and 44: Run to Remember: A Look at Two Spec

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