PDF version - National Hospice and Palliative Care Organization

BAYADA Hospice • Moorestown, NJ
There were three primary components in our strategy:
• Education: This included
providing staff with an
overview of the NHPCO
Comfortable Dying Measure
and a six-page FAQ document,
where detailed answers to the
measure were provided.
• Technology Design: This
included the revamping of
assessments to determine
eligibility for participation
in the measure, as well as
collaboration with our EMR
vendor, Homecare Homebase.
• Process Design: It was also
critical to have a process
in place to identify who in
the organization will be
responsible for the daily
logistics of ensuring that every
patient requiring follow-up
receives it in a timely manner.
While we were strategically
positioned to gather and report
on this measure through our
partnership with Homecare
Homebase, it did take several
months to prepare our practice for
this change.
The Hospice Services (HOS) office
developed education for our staff
about this new measure, including
a mandatory assessment through
the Learning Management System
(LMS). This was accomplished
with much assistance from our
Visit Virtual Office senior associate,
Margaret Donohue, and our
Learning Curriculum and Design
training manager, Victoria McDevitt.
Changes to the Homecare
Homebase assessments also went
into effect, so that our admissions
nurses could easily identify a
patient who requires follow-up and
should be reported in this measure.
Additionally, HOS worked with
input from four other hospice
directors—Kristin Barnum, Linda
Trout, Phyllis Tarbell, and Angela
Snyder—to determine how to
adapt daily operations to ensure
that BAYADA staff was educated
about this requirement and
available for the required 48-to-72
hour follow-up, even on weekends
and holidays.
Sharon Vogel
Director of Hospice Services
While we were
strategically positioned…
to gather and report on
this measure… it still
took several months
to prepare….
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