PHT Public Trust Board Papers March 2011.pdf - Plymouth Hospitals

Item 6
SUMMARY REPORT
Trust Board (Part 1) 25 March 2011
Subject
Prepared by
Approved by
Presented by
The Development of Patient Pledges
Jayne Davies, Service Planner
Chief Nurse
Chief Nurse
Purpose
To provide Board members with an update on the development of Patient
Pledges as outlined in the Patient Experience Strategy which the Board
approved in December 2010. This strategy was written in response to the
NHS Constitution (2010) and to support the delivery of the Trust’s Quality
Strategy.
Corporate Objectives
Decision
Approval
Information
Other
Safety Quality Efficiency Workforce Health Governance
• •
Executive Summary
The paper provides an update on the Patient Pledges which were outlined as a key
deliverable within the Trust’s Patient Experience Strategy (Dec 2010). It provides a summary
of the consultation which took place, the pledges or promises themselves and highlights the
work that is still outstanding. Additionally, it provides a summary of our compliance with the
NHS Patient Pledges contained within the NHS Constitution as at March 2011.
Key Recommendations
The key recommendation is that we now further engage with our staff in the implementation
of the pledges or promises and seek to embed them within the organisation and the
community, via a series of engagement sessions and communication activity.
Assurance Framework
There are clear links between the NHS Constitution, PHNT and PCT performance. There are
also links with CQC evaluations e.g. patient & staff surveys. Patient and Public Involvement
and patient experience in general.
Next Steps
Sense check the pledges/promises with staff and engage staff in the development of a
framework which will describe the behaviours and competencies which staff will need to
demonstrate for each pledges. This will be done via a series of engagement sessions with
staff.
•
Corporate Impact Assessment
CQC Regulations 9, 10, 11, 12,15,17, 21, 23 & 24.
Financial Implications
Legal Implications
Equality & Diversity
None.
The NHS Constitution is now backed by law which means that NHS organisations
are legally obliged to take account of the rights and pledges set out in the NHS
Constitution.
There are no direct implications for health inequalities in this paper. The NHS
Constitution takes account of health inequalities and access to services for all
groups, which is enshrined within the Constitution.
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