PHT Public Trust Board Papers March 2011.pdf - Plymouth Hospitals

Item 7
Part 3 Review of Services
3.1 How the Trust identifies local improvement priorities
A Quality Strategy for Patients for the Trust was approved by the Trust Board in
December 2010. This provides a renewed focus and momentum on addressing current
and future quality improvement challenges and ensures that all staff share the same
understanding of what quality care should look like. It reflects the shared ambitions of
everyone working for the Trust to provide high quality person-centred, clinically effective
and safe healthcare services and to be recognised as a leader in our approach.
Our approach to quality is based upon the three aspects of quality set out within the
NHS Next Stage Review 1 led by Lord Darzi, and have been defined as:
provided
patient-
• the effectiveness and access of the treatment and care
to patients – measured by both clinical outcomes and
reported outcomes;
• the safety of the treatment and care provided to
patients; and
• the broader experience patients have of the
treatment and care they receive.
In short, effective, safe and personal are
the three aspects required to deliver a
quality service. Effective care being
the foundation of high quality care,
but it must then be delivered
safely and in a personal way.
Personal Care
“Be nice to me”
Safe Care
“Don’t harm me”
Effective Care
“Treat me right, the first time”
High-level quality ambitions for the Trust have been set for each of the quality
dimensions. Improvement priorities will be identified annually working towards achieving
these high level ambitions.
Additionally to inform this process the Trust is committed to understanding and
responding to the views of patients, staff and the public in determining priorities for
quality.
Consultation with staff, patients and members of the public have taken place during
2010 to determine priority areas. This has led to the development of four patient
promises. These promises will shape the business strategy and objectives and are an
ongoing commitment to the Trust’s patients. These are the promises that every member
of staff makes to patients:
I will……
I will …...
I will …..
I will …..
care for you compassionately and respectfully
give you clear information and involve you in your care
give you the best treatment I can when you need it
make sure you are treated in a clean and safe environment
1 Darzi, Lord A. (2009), High Quality Care for All, DOH, London
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