PHT Public Trust Board Papers March 2011.pdf - Plymouth Hospitals

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Item 7 Cancelled operations by the hospital for non-clinical reasons on the day of or after admission Cancelled operations by the hospital for non-clinical reasons on the day of or after admission, who were not treated within 28 days * National Average = 100 1.9% (1100) 1.6% (779) 14.1% (155) 3.5% (27) Patient Experience Patient experience is the term used to describe those aspects of healthcare that, though they do not relate directly to the treatment of illness or injury, can make all the difference to whether patients feel that they have been looked after properly. A Patient Experience Strategy for the Trust was approved by the Trust Board in December 2010. This strategy outlined our plans to develop the patient experience. During 2010-11 we implemented a programme of local patient experience surveys on our wards to gather regular feedback from patients. Patients are asked about cleanliness, quality of food, how they are communicated with and involved, and about how respectful and kind staff are. A total of 26 inpatient adult wards have been surveyed and 760 patients involved between October and March 2011. As part of this programme real-time feedback is collected at ward level to allow instant reporting of patient satisfaction scores. All feedback is collated and fed back directly to the ward management teams to allow action planning and improvement activity to take place. In addition to this programme the Trust obtains feedback from patients through a variety of channels: complaints, PALS, local media and websites, national patient and staff surveys. Key themes from all this activity are drawn together to form a more rounded views of the patient experience. A new steering group, the Improving Through Listening Steering Group, has been set up dedicated to monitoring and driving forward improvement actions, the group meets regularly and includes a patient representative. (D/N Will need to be updated once new Peat Scores are released, CQC publishes standardised National Inpatient Survey results and March 31 st local survey recommended scores) Target PEAT Scores Food & Hydration Environment Privacy & Dignity Recommender scores (would definitely recommend) Overall satisfaction scores (excellent and very good) Performance 09/10 Performance 10/11 Target 11/12 Good Excellent Excellent Good Good Excellent Good Good Good Not available 86% * 88% 84% 79% 84% Sarah Widnell / Jayne Glynn V7 21.03.11 20
Item 7 Overall Dignity and respect (always) 83% 79% 84% % patients receiving care in single sex setting % patients given a choice of admission date % patient rating cleanliness as very or fairly clean 80% 82% 85% 22% 21% 25% 95% 97% 97% % involved as much as wanted to be in 57% 54% 57% decision about their care % experiencing delayed discharge 53% 56% 57% from hospital Complaints and concerns 529 666* 600 Complaints and concerns responded to within target time 18.9% 39.7%* 100% * up to February 2011 Satisfied Patients The majority of our patients feel the care they received is excellent or very good, according to a survey by the Care Quality Commission taken in the summer of 2010. Respondents to the National Inpatient Survey reported improvements in a number of areas when compared with last year’s survey, these were: • The hospital did not change their admission date • Less patients shared same sex sleeping areas • Further cleanliness improvements • Greater confidence and trust in nursing staff • More patients feeling involved in decisions their discharge from the hospital. Privacy and dignity Our Trust is committed to delivering the highest standards of privacy and dignity for its patients. We have been striving to create better same-sex accommodation to ensure that the privacy and dignity of our patients is respected. We are working wherever clinically possible, to provide men and women with separate sleeping areas, bathrooms and toilets. This programme of work has included many upgrades, including to our toilets and washing facilities to give better segregation for men and women. Patient Promises During 2010 we have developed four patient promises after consulting with patients and staff. These promises, described earlier, will be the promises that every member of staff makes to each and every patient. During 2011-12 these promises will be developed in detail to ensure that every member of staff is clear about the commitment they are making to delivering excellent patient care. Sarah Widnell / Jayne Glynn V7 21.03.11 21
Page 1 and 2: Trust Board Standing Items Friday 2
Page 3 and 4: Item 2 any long term harm. The Chai
Page 5 and 6: Item 2 Plymouth Hospitals NHS Trust
Page 7 and 8: Item 2 studies described in the rep
Page 9 and 10: Item 2 Performance against Monitor
Page 11 and 12: Item 2 30/11 Chairman’s report fr
Page 13 and 14: Item 5 SUMMARY REPORT Trust Board M
Page 15 and 16: A second “Continuing Medical Educ
Page 17 and 18: Item 6 DETAILED REPORT Trust Board
Page 19 and 20: Item 6 NHS Constitution Patient Ple
Page 21: Item 7 Plymouth Hospitals NHS Trust
Page 24 and 25: Item 7 1.2 Statement by Chief Execu
Page 26 and 27: Item 7 The five priorities were dev
Page 28 and 29: Item 7 How will we do it? The Enhan
Page 30 and 31: Item 7 Nursing dashboards are curre
Page 32 and 33: Item 7 Severe Trauma ( TARN) Psycho
Page 34 and 35: Item 7 Criteria Measured 2009/10 %
Page 36 and 37: Item 7 3.2 Performance against key
Page 38 and 39: Item 7 Target Performance Performan
Page 40 and 41: Item 7 MRSA Reporting Medicines Man
Page 44 and 45: Item 7 Complaints and Compliments T
Page 46 and 47: Item 7 3.8 Our Environment Providin
Page 48 and 49: Item 8 SUMMARY REPORT Trust Board (
Page 50 and 51: Item 8 Dementia costs the UK econom
Page 52 and 53: Item 8 Standard 4: The hospital and
Page 54 and 55: Item 9 DETAILED REPORT Trust Board
Page 56 and 57: Item 10 SUMMARY REPORT Trust Board
Page 58 and 59: Item 10 Safety 9. Infection Control
Page 60 and 61: Item 10 15. Going Further on Cancer
Page 62 and 63: Item 10 The Trust’s 12 month aver
Page 66 and 67: Item 11 The Director of Financial S
Page 68 and 69: Item 12 Key Recommendations 1. Cont
Page 70 and 71: Item 12 The OD programme sets out t
Page 72 and 73: Item 12 • 40% of staff feel that
Page 74 and 75: Item 13 CQC Regulations Financial I
Page 76 and 77: Item 13 The Statement is not meant
Page 78 and 79: Information on staffing of the R&D
Page 80 and 81: Organisation study capabilities Typ
Page 82 and 83: Specialty Group Membership (Local a
Page 84 and 85: R&D SOP Ref Number SOP Title Versio
Page 88 and 89: Performance Databook February 2011
Page 90 and 91: SAFETY OBJECTIVE PERFORMANCE REPORT
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A&E BREACH REASONS 2010/11 Apr May
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AMBULANCE HANDOVER TIMES Maximum of
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DELAYED TRANSFERS OF CARE Current M
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# MRSA SCREENING Current Month: Feb
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7 Stroke Indicators Current Month:
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QUALITY OBJECTIVE PERFORMANCE REPOR
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Consultant Outpatients Waiting & Re
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Current Month : February 2011 Inpat
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11 Referral To Treatment (RTT) Time
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RAPID ACCESS CHEST PAIN SERVICE Cur
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DIAGNOSTIC NEUROPHYSIOLOGY WAITING
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# Inpatient & Day Case Waiting List
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# CANCELLED OPERATIONS - Number can
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9 Choose And Book Slot unavailabili
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CANCER TARGETS : 31 Day "Decision T
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GFOCW TARGETS : 62 Days from Screen
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GFOCW TARGETS : 2 Week Wait for Bre
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Reperfusion Waiting Times Current M
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PLYMOUTH HOSPITALS NHS TRUST Trust
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8 Access to GUM clinics - Offered t
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INFANT HEALTH & INEQUALITIES # SMOK
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PARTICIPATION IN HEART DISEASE AUDI
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WORKFORCE OBJECTIVE PERFORMANCE REP
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PHT Public Trust Board Papers March 2011.pdf - Plymouth Hospitals

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