PHT Public Trust Board Papers March 2011.pdf - Plymouth Hospitals

Item 2
complaints management and reporting, and the collection
of real time data on the patient experience at ward level,
would be important factors.
There was NED challenge on:
• Effective communication with front line staff, particularly
with regard to attitudes and behaviours. 3 The Chief Nurse
stated that the answer lay in working with staff in a more
formal setting on the importance of effective patient
engagement. Simplicity was also important; simple
measures, such as ward satisfaction levels, could have a
big impact.
The Board agreed
D
with the priorities recommended in the
report and would expect to review the draft Quality
Account, including measurable outcomes for last year’s
priorities, at the March Board.
MD
25/11 Performance Report
R
The Director of Financial Services & Performance briefed the
Board on the current financial position. The Trust was reporting
a deficit of £3.8m, £4.1m adverse to budget but in line with the
recovery plan agreed with NHS South West. Assuming the
recovery plan remained
A
on track, the Trust continued to forecast
the delivery of a break even position at the financial year end.
The Chief Operating Officer reported good performance on
infection control and Hospital Standardised Mortality Rates. The
A&E 4 hour standard
F
improved in January, but was still under
performing, with community performance at 94.64%, just below
the 95% national target. Year to date performance remained
above the national target. Referral to treatment targets were on
trajectory to hit by March and the Chief Operating Officer drew
the Board’s attention to new measuring standards from April
2011. Reperfusion
T
waiting times were now measured by
calendar year and clarification was required on whether this
standard referred to all patients or only to those eligible for
reperfusion. The drop in performance in Endoscopy should see
improvement in February.
Finance
Performance
Cancelled operations represented 1.9% of elective admissions,
still below trajectory. The Trust had struggled with beds due to
delayed discharges in January and there had been an increase
in elective activity.
3 Lee Paschalides
7