Substantive Change Proposal - Saddleback College
Substantive Change Proposal - Saddleback College
Substantive Change Proposal - Saddleback College
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through face‐to‐face courses (see full report at<br />
www.ed.gov/about/offices/list/opepd/ppss/reports.html). These results are borne out by our<br />
own research, as indicated above. Online education not only provides flexibility, but also the<br />
ability to utilize significant student‐centered approaches in instruction and engage students in<br />
the learning process.<br />
Preparations for the <strong>Change</strong><br />
<strong>Saddleback</strong> <strong>College</strong> has been preparing for this change over the past ten years by hiring<br />
the staff and developing the necessary physical and technology infrastructure.<br />
Blackboard is the course management system used by the college, and in 2008 we<br />
underwent a significant upgrade to our server system and service agreement. We now<br />
have the capacity to provide all of our students with reliable Blackboard access.<br />
In order to provide 24/7 student technological support, the college entered into a<br />
contract with Presidium Learning, which enables students to receive multi‐modal<br />
support via online chat, e‐mail, phone, or a self‐service website<br />
(http://d2.parature.com/ics/support/default.asp?deptID=8154).<br />
The DE Committee also redesigned the college’s Distance and Online Education website<br />
(http://www.saddleback.edu/de/) so that it is more user‐friendly and provides access to<br />
all the information a student needs to get started with online courses, including<br />
necessary system requirements, Blackboard tutorials, and planning for online<br />
certificates or degrees.<br />
Most of our student support services are now offered online in an effort to better serve<br />
both our distance and traditional students. These services include:<br />
• Fully online application and registration process<br />
• Comprehensive college website<br />
• Online orientation for new students<br />
(https://www.saddleback.edu/matriculation/orientation.html)<br />
• Online advisement<br />
(https://www.saddleback.edu/matriculation/advisement.html)<br />
• Online financial aid assistance and application<br />
https://www.saddleback.edu/fao/)<br />
• Virtual office hours by our online faculty<br />
• Online technical support center<br />
(http://d2.parature.com/ics/support/default.asp?deptID=8154)<br />
• Online library resources including –<br />
<strong>Saddleback</strong> <strong>College</strong> | <strong>Substantive</strong> <strong>Change</strong> <strong>Proposal</strong>: Distance and Online Education 12
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