Appendix A , item 39. PDF 1 MB - Greater Manchester Fire and ...

3. Identification and Management of Risk
3.1 Operational Assurance Risk Management Process
The identification, capture and progression of risks to the operational function of the
service is pivotal to the role of the OA and supporting processes to provide this have
been developed over a number of years. Generally, the operational risks and
opportunities identified in line with OA activities fall into one of two broad categories,
namely ‘people issues’ or ‘process issues’.
People issues are typically simple to address and are often resolved at Watch,
Station, or Borough level.
Process issues on the other hand, tend to be more complex in nature, often requiring
for example, the revision of policy or procedure and thus cannot be resolved at local
level. Therefore process issues are collated by OA and progressed through to the
relevant department, directorate or forum for further action as appropriate.
In 2012/13 OA revised its risk management process to ensure it accords with the
Corporate Model.
3.2 Safety Critical Events
Occasionally during execution of the role, the OA Officer will observe an action or
omission that is considered to have potential to cause serious injury or severe
damage to equipment, or to the environment. Such occurrences are termed ‘Safety
Critical’ events.
All safety critical events must be challenged and where possible rectified
immediately. The OA Officer will, at the earliest opportunity, issue a ‘Safety Critical
Notice’ to the individual(s) concerned via their Borough Manager.
3.3 Recording Mechanisms
Emerging Themes Register
The Emerging Themes Register has been an inherent part of the operational
assurance process since 2005. The register is maintained by OA and acts as a
‘catch all’ for issues identified during the range of activities undertaken by the team
and through the environmental scanning process.
The register is under continuous review to ensure it remains current.
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