RHF Annual - Retirement Housing Foundation

which was hosted by Community Congregational UCC,
Los Alamitos. Attorney William C. Kelly received RHF’s
Friend of the Elderly award and Donald W. King,
President of Cathedral Pioneer Church Homes and Vice
Chair of the RHF Board of Directors, received the
Community Board Member of the Year award. Judy
and Morris Leininger, Managers of Donald Jordan, Sr.
Manor in Garden Grove, California, received the
Manager of the Year award. Tom Mills was honored as
Resident of the Year for his outstanding volunteer
efforts at Gold Country in Placerville, California.
• We challenged our more than 2,450 full and part-time
team members to continue the ongoing quest for
excellence. Of this number, 87 team members are in
our national headquarters office in Long Beach and 11
are in our regional offices around the country.
• We welcomed Jean Dremstedt back to the RHF Board
of Directors.
• Personnel additions this year included Betty Sassano,
Corporate Compliance Officer and Director of Risk
Management; Jennifer Staley, Payroll Manager; and
Conrad Dungca filling the new position of Internal
Audit Manager.
• We received another social service coordinator award,
bringing the total number of communities served by
service coordinators to 74.
• RHF now includes 149 communities in 24 states, the
District of Columbia, Puerto Rico, and the Virgin
Islands.
• We made the hard decision to close Trinity House and
sell the real estate because it could no longer meet
current customer expectations. Proceeds from the sale
will be used to build a new community in the
Sacramento area.
• We received new HUD 202 awards for affordable
communities in Quartz Hill, California; Loveland,
Colorado; and Columbus, Georgia.
• In addition to new construction in the calendar year
2004, we reinvested almost ten million dollars to
upgrade and improve our existing communities.
• We completed a third successful year with Caring
Communities Insurance Company (CCIC). This
provider-owned company was founded by 20
members of the American Association of Homes and
Services for the Aging (AAHSA) to address the liability
insurance crisis proactively. Robert Amberg serves on
the Board and the Claims Committee. John von Rusten
serves on the Finance Committee. I serve on the Board,
the Executive Committee, Strategic Planning and
Underwriting Committees, as well as Secretary of the
Board of Caring Communities Shared Services (CCSS).
During the year, we also experienced significant
premium reductions in our property and workers
compensation insurance program.
• We survived the worst hurricane season Florida has
ever experienced without any deaths or injuries, for
which we are most grateful. There were major
inconveniences and some physical damage to our
properties. In December, I had the privilege of
presenting “galaxy of stars” plaques to staff and
residents at The Cloisters in Deland, Bishop’s Glen in
Holly Hill, and Courtenay Springs Village in Merritt
Island, who demonstrated outstanding performance,
dedication, and spirit in the face of these storms.
• We launched HANDS (Helping Angels National
Donated Support). Sheltered Reality, a nonprofit
established in 1997, plays “Music with Meaning” for
school children and other groups throughout the
nation to educate people about the homeless and to
motivate people to do something about it. Many of the
persons affected by homelessness are children and
young people. In their concerts they will also mention
RHF and seek donations of yarn and sewing materials,
which are distributed to RHF residents through our
social service coordinator program. Residents then
have the opportunity to knit or crochet hats, mittens,
sweaters, and baby blankets, which will in turn be
distributed to children at local homeless shelters and
battered women’s shelters. They will also sell HANDS
pins, designed by our North Central Regional Manager,
Dee Hammer. The program is a dream of our Service
Coordinator Manager, Judy Shaw, and has been
endorsed by the RHF Board.
• We completed the first two-year cycle of resident
satisfaction surveys.
• We established a five million dollar line of credit to
position RHF to take advantage of new opportunities
that may come our way.
• We established the Jean Moore Warrick Endowment
Fund for Resident Benevolence and the Clark
Harshfield Affordable Housing Building Fund, both in
memory of these two outstanding leaders who have
died since our 43rd anniversary.
• We established the RHF Team Givers program for staff
members whose financial gifts support our mission.
• Work continues on the new Integrated Information
System Replacement (IISR). At the time of this writing,
we have 120 sites plus the corporate office in the
Enterprise network, 73 communities are now covered
with the new American Computer Software
2 A NEW VISION FOR TOMORROW