Armagh - Northern Ireland Housing Executive

We have been operating the Shared Communities Programme in the estates of
Lisanally and Alexander in Armagh since 2012. The Housing Executive has fifty
shared neighbourhoods throughout Northern Ireland.
The Building Relations in Communities (BRIC) programme, initiated by the Housing
Executive in 2010, continues to deliver on its aims and is now operating across a
further 80 Housing Executive estates. The programme offers a wide range of training
on many aspects of good community relations.
Our Race Relations policy is designed to ensure full and fair access to housing
services and to employment opportunities in the Housing Executive. The policy seeks
to promote good relations between and within ethnic groups and communities. We
work with black and minority ethnic communities to achieve good relations.
Action Plan 2013/14
• Keep good relations at the heart of our service delivery to customers;
• Continue the effective liaison of our Neighbourhood Officer with local
communities;
• Participate in the Policing & Community Safety Partnership;
• Deliver the Shared Communities Programme and BRIC Programme;
• Work with the statutory, community and voluntary sectors in developing and
delivering improved community safety at estate level;
• Continue to implement the Race Relations Action Plan.
3.9 Objective 4 - Delivering quality services
We aim to deliver services that meet the needs of our customers whilst ensuring
value for money. The Housing Executive is facing significant budgetary pressures
and this is expected to continue for the foreseeable future. In response to these
pressures, and to ensure that we protect the quality of our customer service, we
have implemented a number of management changes across our area and district
network.
In 2012/13 we merged our South East and South Areas to form a new South Region
under a Regional Manager. Similarly, we have merged our West and North East
Areas to form a new North Region. Belfast Area became Belfast Region with the
boundary remaining unchanged pending the implementation of the Review of
Public Administration.
Under these three new Regions we reconfigured our local office management,
streamlining existing structures to 12 new ‘Areas’ with a management office in each,
but retaining 32 local office outlets. Accessibility to housing services remains
unchanged.
The 12 ‘Areas’ are amalgamations of existing districts:
• South Antrim Area - Antrim, Newtownabbey 1 and Newtownabbey 2;
• South Area - Armagh, Banbridge, Lurgan & Brownlow and Portadown;
• East Area - Ballymena, Carrickfergus, Larne and Magherafelt;
• Causeway Area - Ballycastle, Ballymoney, Coleraine and Limavady;
35