Q6 Full Business Plan - Heathrow Airport
Q6 Full Business Plan - Heathrow Airport
Q6 Full Business Plan - Heathrow Airport
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4. Our proposition for <strong>Q6</strong><br />
4.4. Summary<br />
As described in this chapter, our proposition for <strong>Q6</strong> will continue to improve passenger experience at <strong>Heathrow</strong>.<br />
Our propositions support the end to end passenger journey for departing, arriving and transferring passengers,<br />
as shown in Figure 4.1.<br />
Figure 4.1: Improvements across the passenger’s journey in <strong>Q6</strong><br />
Simpler parking<br />
New pod system<br />
Option for<br />
self bag drop<br />
Consistently<br />
courteous service<br />
Automated ticket<br />
presentation<br />
New retail brands<br />
and lounge products<br />
Improved punctuality<br />
Enhanced resilience<br />
Free Wi-Fi<br />
Information<br />
on the go<br />
A new<br />
Terminal 2<br />
Retire<br />
Terminal 1<br />
Focus on<br />
sustainability<br />
Extensive asset<br />
replacement<br />
Crossrail service<br />
in operation<br />
Improved reliability<br />
of baggage delivery<br />
Quicker connections<br />
Capacity for new quieter<br />
and fuel efficient aircraft<br />
Page 36 <strong>Heathrow</strong> <strong>Q6</strong> <strong>Full</strong> <strong>Business</strong> <strong>Plan</strong> - Public version | Chapter 4 © <strong>Heathrow</strong> <strong>Airport</strong> Limited 2013
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