Q6 Full Business Plan - Heathrow Airport

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1 Page 4 Heathrow Q6 Full Business Plan - Public version | Chapter 1 © Heathrow Airport Limited 2013
Introduction and context Passengers’ interests are at the heart of Heathrow’s planning and operations. We have invested over £11 billion since 2003, consistently focusing on service delivery. But we’re not finished and this document sets out our plans to continue to improve the passenger experience during Q6. 1.1 Purpose At the request of the Civil Aviation Authority (CAA), this document sets out Heathrow’s Full Business Plan (FBP) for the next quinquennium (Q6) – the period April 2014 to March 2019. It serves as a basis for the CAA to determine the airport’s regulated aeronautical charges in Q6. The business plan defines the outcomes the passenger would experience as a result of our investment plans together with the level of aeronautical charges necessary to support this plan. The FBP contains our current thinking and has been approved by both the Heathrow Executive Committee and the Heathrow Board. Throughout this year, we will continue to update and elaborate our plans as they mature. Where necessary, we will alter these plans in response to stakeholder feedback, any market or wider economic developments, or other relevant factors, in time to inform the CAA’s final proposals. 1.2 Regulatory context This business plan has been prepared in accordance with the CAA’s stated requirements and Heathrow’s obligation to provide a business plan to help inform the CAA’s Q6 regulatory review. The FBP is based on an assumed continuation of the existing regulatory construct – incentive regulation using a Regulated Asset Base (RAB) based single-till. The nature of RAB based regulation demands that a bottom up, thorough review of each of the different building blocks is undertaken by the CAA. Therefore, the business plan is based on a detailed bottom-up assessment of each ‘building block’ and other key components, and presents a consolidated view of the integrated financial forecasts for our business. The inter-dependent nature of the ‘building blocks’, and the requirement to carefully integrate each variable, means that ‘top down’ adjustment of any individual variable in isolation is not feasible. The effect of any proposed adjustment to individual variables can only be analysed in the context of the potential impact on other variables and the integrated financials. Therefore, a ‘top down’ approach, based on some notional view of stakeholder expectations, would be inconsistent with the ‘building block’ approach and the prevailing regulatory model. © Heathrow Airport Limited 2013 Heathrow Q6 Full Business Plan - Public version | Chapter 1 Page 5
Page 1 and 2: Q6 Full business plan Public versio
Page 3: Executive summary Passenger experie
Page 7 and 8: 1. Introduction and context Figure
Page 9 and 10: 1. Introduction and context 1.7 Inv
Page 11 and 12: Our transformation to date Since 20
Page 13 and 14: 2. Our transformation to date 2.2 I
Page 15 and 16: © Heathrow Airport Limited 2013 He
Page 17 and 18: Our vision and priorities for Q6 Ou
Page 19 and 20: 3. Our vision and priorities for Q6
Page 21 and 22: 3. Our vision and priorities for Q6
Page 23 and 24: Our proposition for Q6 In this chap
Page 25 and 26: 4. Our proposition for Q6 Courteous
Page 27 and 28: 4. Our proposition for Q6 An end-to
Page 29 and 30: 4. Our proposition for Q6 Improve c
Page 31 and 32: 4. Our proposition for Q6 Focus on
Page 33 and 34: 4. Our proposition for Q6 Increase
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Page 39 and 40: Aeronautical charges This chapter o
Page 41 and 42: 5. Aeronautical charges Table 5.1:
Page 43 and 44: 5. Aeronautical charges 5.1.2. Oper
Page 45 and 46: 5. Aeronautical charges Notwithstan
Page 47 and 48: Dependencies and risks This chapter
Page 49 and 50: Box 6.1 Sustainable hub capacity gr
Page 51 and 52: 6. Dependencies and risks 6.4.4. Fa
Page 53 and 54: Conclusion This Full Business Plan
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Terminal 1 Departure lounge extensi
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Q6 Full Business Plan - Heathrow Airport

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