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S tudent H andbookk - Division of Applied Science and Technology

S tudent H andbookk - Division of Applied Science and Technology

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Complaints<br />

If you think there is something wrong with the programme or the course you are<br />

studying, you should complain first to the staff member directly involved in the<br />

matter. If you are not satisfied with his/her answer, you should speak to:<br />

· Course Leader (individual course)<br />

· Year tutor (general matters)<br />

· Technical Support Centre (TSC) supervisor (computing facilities)<br />

· Deputy Programme Leaders/Programme Leader, or<br />

· directly to the Head <strong>of</strong> <strong>Division</strong><br />

You can expect us to do the following:<br />

· Provide the names, contact numbers <strong>and</strong> e­mail addresses <strong>of</strong> your Year<br />

Tutors, lecturers, TSC supervisor, Deputy Programme Leaders <strong>and</strong><br />

Programme Leader on the General Notice Board.<br />

We expect you to do the following:<br />

· Be brave to speak up.<br />

· Talk to your class representatives to rectify the situation.<br />

30 AscISD Programme H<strong>and</strong>book

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