CPL Annual Report 2011/12 - Cerebral Palsy League

Cerebral Palsy League
2011/12
Annual Report

Front cover photo: Chris McCormack, Quest Newspapers
CORPORATE INFORMATION
Board of Directors
Helen Darch - Chair
Bruce Cowley - Deputy Chair
Susan Rix - Treasurer
Stephen Brady
Yvonne Burns
Simone Fraser
Dermot Lindsay
Michael Pini
Graham Davies
Executive Management Team
Angela Tillmanns - Chief Executive Officer
Greg Cuffe - Company Secretary, GM Corporate Services
Ben Cox - GM Fundraising
Rosalie Cunningham - GM Human Resources
Wendy Lavelle - GM Innovation & Business Development
Jordan McCarthy - GM Marketing & Communications
Peter Mewett - GM Services
Business Partners
Auditors - KPMG
Bankers - Westpac
Solicitors - Minter Ellison, DLA Phillips Fox
Investment Advisors - JBWere
Registered Office
55 Oxlade Drive
New Farm QLD 4005
Postal Address
PO Box 386
Fortitude Valley QLD 4006
Telephone
1800 CPL QLD (1800 275 753)
Facsimile
+61 7 3254 1291
Email
info@cplqld.org.au
Website
www.cpl.org.au
Australian Business Number (ABN)
27 009 942 269
Please visit our website at www.cpl.org.au
for a full listing of our regional office locations.

CONTENTS
4 About Us
6 Message from the Chair and CEO
7 Our Strategic Plan
8 Our Vision
9 Our Values
10 Year in Review
14 Client Statistics
18 Services
30 Innovation and Business Development
34 Marketing
38 Fundraising
42 Our Staff
44 Corporate Governance
45 Board and Executive Profiles
50 Organisational Structure
52 Concise Financial Report
60 Financial Overview
66 Our Thanks

ABOUT US
Who we are & what we do
The Cerebral Palsy League is a nonprofit
organisation that provides vital
support and services to over 5,000
children and adults with cerebral
palsy and related physical disabilities,
because we believe everybody has
the same right to a fulfilling life.
We provide services every day, at
every stage of our clients’ lives and
have been doing so for more than 60
years in thousands of homes, schools,
communities and workplaces across
Queensland.
We work alongside our clients to help
them with mobility, communication,
play and learning, work and
independent living skills.
Some of the vital support services
we provide include speech therapy,
occupational therapy, physiotherapy,
technology and equipment, transport,
accommodation, career support,
in-home support and community
access.
The individualised programs we
provide equip our clients to fulfil
their passions, participate in their
communities, and express themselves
and their creativity, thereby enabling
them to make a valuable contribution
to society.
We are particularly passionate about
our services for children.
Early detection and intervention is
vital in unlocking the full life potential
of a child with a physical disability
and reducing their dependency in
later life.
Our history
The Cerebral Palsy League was
started in 1948 in Brisbane by a group
of concerned parents of children with
cerebral palsy who felt they were not
receiving the services they needed
and imagined a better world for their
children.
These families laid solid foundations
for an organisation that has grown to
become Queensland’s largest service
provider for people with physical
disability.
We are able to deliver our services
through funding from the state and
federal governments, the corporate
sector and community donations.
page 4 | Annual Report 2011/12

Photos from left to right:
Our staff enjoy training, professional
development opportunities and an environment
committed to occupational health and safety
and flexible work practices
Kunal Nimkar is a big fan of car racing and
receives services from the Cerebral Palsy League
at Mt Gravatt, Brisbane
What is cerebral palsy?
‘Cerebral’ refers to the brain and ‘palsy’
means weakness or lack of muscle
control. Cerebral palsy affects the way
the brain controls the body’s muscles
resulting in speech, movement and
posture difficulties.
Having cerebral palsy can be like being
inside a body you can’t fully control.
Many causes are unknown, although it
is believed to be associated with injury
or changes to the developing brain.
Cerebral palsy is not hereditary and there
is no known cure.
While we know a lot about the risk
factors associated with cerebral palsy,
in many cases we don’t know what
has caused the condition. The disorder
becomes visible early in life and is a
permanent condition.
Below are some key facts about
cerebral palsy:
• Every 14 hours a child is born
with cerebral palsy, making
it the most common childhood
physical disability in Australia.
• One in 500 children born in Australia
has cerebral palsy.
• About 34,000 Australians (7,000
Queenslanders) have cerebral palsy.
• In any year, cerebral palsy is more
common than cancer, stroke,
appendicitis and road traffic accidents.
Does cerebral palsy affect
everyone in the same way?
Each person’s movement difficulties
will be unique and may change as they
mature. Cerebral palsy can be grouped
into three main categories based on the
type of movement and posture disorder
experienced.
Often a person with cerebral palsy
will have a combination of these
characteristics:
• Spasticity - Muscles are high in
tone (tension) but weak in strength.
People with spastic cerebral palsy may
have difficulty moving their limbs and
adopting stable posture.
• Dyskinesia is often referred to as
athetosis or dystonia. Both refer to
uncontrolled movements,
which are often most noticeable
when a person with this type of
cerebral palsy commences movement.
Athetosis is characterised by muscles
that are low in tone (tension) whereas
dystonia is characterised by rigid
muscle tension (hypertonia).
• Ataxia - Unsteady, shaky movements
or tremors. People with ataxic cerebral
palsy, the least common type of
cerebral palsy, have difficulty
using muscles to achieve balance
and coordinated movement.
AboutUs | page 5

message from the chair and ceo
At the Cerebral Palsy League, we strive to
help people with physical disability live the
lives they want. 2011-12 was a year where
we reviewed and consolidated our services
to position the Cerebral Palsy League as a
provider of choice under a future National
Disability Insurance Scheme (NDIS).
The NDIS will provide individually tailored
care and support to around 410,000
Australians with significant disabilities. As
Queensland’s largest service provider for
people with physical disability, we know the
challenges faced by clients and families.
The NDIS has the power to change lives
by covering the cost of vital services and
empowering people so they can make
their own decisions on how they spend
their funding. It is heartening to see both
the Federal Government and Opposition
supporting its introduction.
We worked hard to represent the views
of people with cerebral palsy and physical
disability on the NDIS. Thank you to all the
families and individuals who generously
shared their stories to show governments,
media and the community what a positive
difference the NDIS would have on their lives.
We also welcomed the Federal Government’s
Better Start for Children with Disability
initiative, which enables us to provide
more children under 13 years of age with
Allied Health services. One of our points of
difference in providing Better Start services
is that we are a ‘one stop shop’, providing
children with a range of therapy and
equipment services.
The Cerebral Palsy League has continued to
work with clients to better understand their
life goals so we can provide the best services
to suit their needs. Improving client services
will remain a key focus for the Cerebral Palsy
League over the coming two years.
The $3.6 million increase in recurrent State
Government funding we received this
financial year was a great result in a tough
economic climate, up 7.4% on total 2010-
11 grants. We also received $4.3 million
in additional one-off funding to support
individuals and families. This helped us
provide vital therapy services, in-home
support, community access programs,
accommodation, technology, equipment
services and much more.
The Cerebral Palsy League has been able to
provide more services through our fee-forservice
delivery model, which has increased
by 230% since 2009-10. This means that
more people and agencies purchased Allied
Health, support in the community and
support at home services directly from us, in
addition to those who received government
funded services.
It was wonderful to see the Cerebral Palsy
League’s business initiative, Mylestones
Employment, increase its profit by 32%.
These profits helped to fund essential
services as well as support employees at
Mylestones Printing and Solutions.
The Cerebral Palsy League continues to enjoy
a high level of involvement and support from
the Queensland community. This support was
evident at our annual Picnic in the Park on
30 July 2011 where more than 5,000 people
celebrated the achievements of children
and adults with cerebral palsy. This event
truly embodies our vision of an inclusive
community for all people.
The corporate and general community also
contributed to the success of our fundraising
events like Food Spectrum’s Winter
Wonderland Ball, Bunnings’ BBQ Blitzes, the
33 rd Brisbane Rotary Arts Spectacular as well
as golf days, family fun days, sporting events,
functions and much more.
page 6 | Message from the Chair and CEO

7
We would like to thank all our staff for their
commitment to providing the highest level of
services to children and adults in their homes,
schools, communities and workplaces across
Queensland. To our volunteers, thank you for
making significant contributions every day
to the lives of people with cerebral palsy and
physical disability.
OUR STRATEGIC PLAN
Our 2011-13 Strategic Plan identifies five
key focus areas to help us realise our
vision of an inclusive world for all people.
We sincerely appreciate the advice and services
of our board members, who help us set and
achieve key business goals throughout the year.
We are also grateful for the ongoing support of
the community, corporate supporters, funding
bodies and the state and federal governments.
CLIENT SERVICE
We will continue to work together to help
children and adults with cerebral palsy and
physical disability live the lives they want.
COMMUNITY
ENGAGEMENT
FINANCIAL
SUSTAINABILITY
Helen Darch
Chairperson
Angela Tillmanns
CEO
OUR PEOPLE
INNOVATION
AND EXCELLENCE
Cerebral Palsy League | Annual Report 2011/12

Our Vision
An inclusive society for all people.
Our Purpose
To provide services and advocate for people with physical disability to:
• Support the achievement of a fair and fulfilling life
• Maximise independence and opportunities
• Promote physical and emotional well being
• Enhance social and economic participation
Our Difference
The Cerebral Palsy League makes a difference by:
• Providing the most comprehensive, high quality services to our
clients
• Focusing on our clients’ abilities and needs and creating
individualised programs
• Enabling our clients to stay connected and participate within their
community
• Focusing on client achievements, outcomes, personal choices and
interests
• Providing life-changing solutions to individuals, whatever their age
• Encouraging our clients to be involved in improving our services
and our organisation
Our Vision | page 8

Annual Report 2011/12
Our Values
Client Focused
Client focused
Understanding and responding
to the individual needs of people
accessing our services consistent
with relevant legislation and
Cerebral Palsy League policy and
procedures
Courage
Daring to make a difference,
seeking better ways forward,
being accountable and
responsible for outcomes
Courage
inclusion
Working together within the
organisation, with clients and
across the community
Inclusion
excellence
Ensuring quality, value and
continuous improvement
underpins everything we do
Excellence
respect
Interacting with individuals
with dignity and respecting
that they are the experts
about their life
Respect
integrity
Communicating with honesty
and courtesy at all times
Integrity
9

YEAR IN REVIEW
Key Focus Area 1:
CLIENT SERVICE
Client Service
INTRODUCTION OF THE NATIONAL
DISABILITY INSURANCE SCHEME
The Cerebral Palsy League strongly
championed the introduction of the National
Disability Insurance Scheme (NDIS). We
worked with government to ensure that
the views of people with cerebral palsy
and physical disability were heard and
considered.
Last year, the Productivity Commission
recommended the introduction of the NDIS
over the next five years. This decision was
supported by the Federal Government and
Opposition. The NDIS will allow people
with disabilities to choose how, where and
from whom to purchase disability services.
We reviewed how we provide services in
preparation for the NDIS and consulted with
clients and staff on this topic.
We also supported clients and their families
to tell their story to the media to inform the
community on the need for the NDIS. We
regularly provided updates on developments
through the web, Facebook, Twitter and
in our flagship magazine, Touchstone.
Our Winter 2012 edition of Touchstone
encouraged clients to actively support
the NDIS and we received a very high 26%
response rate.
BETTER START FOR CHILDREN
WITH DISABILITY
There is high demand for Cerebral Palsy
League Allied Health services, which
the current level of government funding
Photos from top to bottom:
The Cerebral Palsy League supports a
National Disability Insurance Scheme that
will positively change the lives of people
with disability and their families
Corporations and their staff support the
Cerebral Palsy League in a myriad of ways
Year in Review | page 10

11
simply cannot meet. Fortunately, with the
introduction of the Australian Government’s
Better Start for Children with Disability
initiative, we have been able to provide more
children with Allied Health services. One of
our points of difference in providing Better
Start services is that families are able to
purchase an integrated service combining all
therapy services and equipment.
Allied Health REVIEW
In 2012, we started a comprehensive review
of our Allied Health services, making
improvements that build on our Allied
Health expertise and offer even greater
customer focus and accessibility to services
to ensure we are meeting people’s life goals
in the most cost effective manner.
SUPPORTING FAMILIES
We have continued to develop our Virtual
Family Support Service, generously funded
by Xstrata Copper and based at Geebung,
Brisbane. This service incorporates video
conferencing technologies to provide clients
and staff with access to resources based
at other Cerebral Palsy League locations.
Clients in regional locations have used
this service to connect with metropolitan
based Cerebral Palsy League Allied Health
professionals. We aim to grow this service to
connect clients and staff across Queensland,
enhancing accessibility of services and
outcomes for clients.
Key Focus Area 2:
COMMUNITY
ENGAGEMENT
Community Engagement
PICNIC IN THE PARK
More than 5,000 people enjoyed the
Cerebral Palsy League’s Picnic in the Park
presented by Treasury Casino and Hotel, on
30 July 2011. This all inclusive day featured
gourmet food, entertainment and a jampacked
children’s entertainment program.
The fun and festivities celebrated the
achievements of Queenslanders with cerebral
palsy and featured a ‘celebrity cook-off’ with
Master Chef contestant, John Hughes, who
has cerebral palsy. This event truly embodies
our vision of an inclusive community.
FUNDRAISING ACHIEVEMENTS
In response to ongoing economic conditions,
we refocused our fundraising efforts,
introducing new campaigns, fundraising
tools and a new strategy. This approach
resulted in over $3 million in revenue for the
organisation. This represents a 10% increase
in overall fundraising from the previous
financial year.
We engaged the corporate and general
community with fundraising events like Food
Spectrum’s Winter Wonderland Ball, the
successful Bunnings’ BBQ Blitzes, the 33 rd
Brisbane Rotary Art Spectacular as well as
golf days, family fun days, sporting events,
networking functions and much more. This
increase in event activity highlights our
increasing profile in the community and our
achievement in becoming a charity of choice
for corporate events.
CORPORATE SUPPORT
We have experienced significant growth
through strategic sponsorship. Our Series
of Excellence breakfasts, hosted by IBM,
encouraged senior management from
Queensland’s leading corporations to find
out more about the work of the Cerebral
Palsy League. We have continued to receive
generous support from Food Spectrum with
CEO Mark Betts raising $90,000 for Cerebral
Palsy League programs as well as mentoring
supported staff involved in food packaging at
Mylestones Solutions.
Cerebral Palsy League | Annual Report 2011/12

YEAR IN REVIEW
FUNDING
Key Focus Area 3:
FINANCIAL
SUSTAINABILITY
Financial Sustainability
The $3.6 million increase in recurrent State
Government funding for our services was an
excellent result in a difficult financial climate
and represents an increase of 7.4% on total
2010-11 grants. We also received $4.3 million
in additional one-off funding to support
individuals and families. This positive result
helps us continue to provide vital services to
children and adults with cerebral palsy and
physical disabilities.
FEE FOR SERVICE
Our fee-for-service delivery has increased by
230% since 2009-10 and now makes up over
6% of our services income. This increase
means that more people are accessing our
services, in addition to those that receive
our services through government funding.
MYLESTONES PROFITS
Mylestones Employment increased its profit
by 32% this year and these profits were used
to support the essential services we provide
to our clients and their families, especially
our supported employees at Mylestones
Printing and Solutions.
EFFICIENCIES FOR VEHICLE FLEET
We signed a two year agreement with
Subaru Australia to purchase the Subaru
range of vehicles for the Cerebral Palsy
League’s vehicle fleet This partnership
has resulted in cost savings, reducing our
total capital exposure, stamp duty and
compulsory third party insurance on each
vehicle purchased. The Subaru four cylinder
vehicles also help us to reduce fuel costs
and our carbon footprint.
Key Focus Area 4:
OUR PEOPLE
Our People
NO-ONE GETS HURT AT
THE CEREBRAL PALSY LEAGUE
We have a safety focused culture and
remain vigilant in promoting safety at work.
Our ‘No-One Gets Hurt’ workplace health
and safety strategy has resulted in a safer
workplace, with our claim costs reducing by
41% over the past two financial years.
Training to support supervisors in creating
safe work environments, managing workers
compensation claims and safe return to
work programs has improved awareness of
the workers compensation process, helping
staff to be as productive as possible.
VOLUNTEER SUPPORT
Volunteers make significant contributions
every day to our work and the lives of clients
and their families. Our 522 volunteers range
in age from 14 to 66 and are active in all our
services and offices around the state. A total
of 4,560 volunteer hours were donated in
the past year, helping us to deliver services
and support to thousands of clients every
day. In return we provide training and
skill development opportunities ranging
from customer service to administration
skills. Volunteers are increasingly using
volunteering as a stepping stone to full time
work, going on to become Cerebral Palsy
League employees.
TELECOMMUNICATIONS
The Cerebral Palsy League’s new
telecommunications contract with Telstra
prepares us for the future and provides us
with cost savings. This telecommunications
strategy creates the platform to enable us to
help our staff better communicate with each
other and our clients.
page 12 | Annual Report 2011/12

Key Focus Area 5:
INNOVATION
AND EXCELLENCE
Innovation and Excellence
LEADING RESEARCH
The Cerebral Palsy League’s research
program aims to find new and improved
practices and services that will improve the
quality of life for people with cerebral palsy
and their carers.
2012 has reconfirmed the Cerebral Palsy
League’s international recognition as an
expert in providing services for people with
cerebral palsy. The 6 th Biennial Conference
of the Australasian Academy for Cerebral
Palsy and Developmental Medicine was held
in Brisbane from 30 May 2012 to 2 June
2012. The Cerebral Palsy League was well
represented with the highest number of
presentations of any organisation. Dr Megan
Auld, a Research Fellow with the Cerebral
Palsy League, was recognised for the best
conference presentation and received an
award for the best doctoral research in
developmental medicine in the Asia-Pacific
region for her research, ‘Tactile performance
of children with Unilateral Cerebral Palsy’.
CREATING EFFICIENCIES
The Cerebral Palsy League is the only large
disability services provider in Queensland
to be certified under the Queensland
and Commonwealth Disability Service
Standards ISO9001:2008; a testament to our
commitment to quality client and customer
service. We achieved recertification for a
further three years.
IMPROVING INFORMATION
TECHNOLOGY SYSTEMS
There have been ongoing improvements to
our Information Technology (IT) systems
that bring Cerebral Palsy League to the
forefront of IT capability. We introduced
IBM’s Netbox Blue Borderless Internet
Compliance Program to help analyse
and manage our internet usage. We have
achieved productivity gains of more than
$300,000 per annum due to better staff
management of internet usage.
Photos from top to bottom:
Photo courtesy of The Courier Mail:
Paralympian and Cerebral Palsy
League Ambassador Chris Scott
with Sam, Kunal and Jessica
Cerebral Palsy League volunteers at
Picnic in the Park
Year in Review | page 13

+
Children
Client Statistics
Over the course of the 2011/12 year, the Cerebral Palsy League assisted 5,938 clients through
the provision of a broad array of services, answered 5,642 requests for expert information and
advice and was involved in 55 research projects. We also received 112,937 website hits and
distributed 10,000 copies of Touchstone magazine, our flagship client publication.
NOTE: Individual people and families may access a number of different services as clients. The information
below counts the number of clients accessing Cerebral Palsy League services over the entire 2011-12 year.
1. Clients receiving support through employment over the course of 2011-12
+ ++++ ++ + ++++ +
through open employment
through disability enterprises
700
120
600
100
500
80
400
60
300
40
200
20
100
0
0
+ + +
2. Clients receiving support in their homes, schools and communities of choice over the course of 2011/12
2011/12 client support
6000
5000
4000
3000
2000
1000
0
Adults Equipment
Total
Loans (Adults
and Children)
page 14 | Annual Report 2011/12
Bowen Hills
Browns Plains
Caboolture
Southport
Holland Park
Ipswich
Total
My Printing City
My Printing Strathpine
My Solutions Rocklea
My Solutions Garden Crew
My Solutions Tingalpa
Total

60
50
40
30
20
10
0
++ ++ ++
South Coast
++ ++ ++ ++
Support at Home
South West
Metro South
Metro North
Moreton &
sunshine
Coast
Wide Bay &
Central QLD
North
Queensland
24 hour group home accommodation support In home accommodation support for adults
In home family support for children Mobile support service Fee paying clients
clients
sites
South
Coast
South West
Metro
South
Metro
North
Moreton &
Sunshine Coast
Wide Bay &
Central Qld
North Qld
120 91 105 74 148 138 4 680
6 6 6 5 13 7 1 44
Total
140
120
100
80
60
40
20
0
++++++++
Support in the Community
++ ++++
South Coast
South West
Metro South
Metro North
Moreton &
sunshine
Coast
Wide Bay &
Central QLD
North
Queensland
Centre based & community access services
Outside school hours care
Community access only
Fee paying clients
clients
sites
South
Coast
South West
Metro
South
Metro
North
Moreton &
Sunshine Coast
Wide Bay &
Central Qld
North Qld
130 107 135 40 99 175 17 703
3 3 2 3 3 4 1 19
Total
page 15

+
Walkways
500
400
300
200
100
0
++ ++ ++
South Coast
++ ++ ++ ++
Allied Health support
Children 0 to 8 Children 9 to 18 Adults
Fee paying clients Equipment loans
South West
Metro South
Metro North
Moreton &
sunshine
Coast
Wide Bay &
Central QLD
North
Queensland
clients
sites
South
Coast
South West
Metro
South
Metro
North
Moreton &
Sunshine Coast
Wide Bay &
Central Qld
North Qld
634 425 606 837 423 393 195 3513
+ +
2 2 1 1 2 3 2 13
our statewide services and Practice Support Team
700
600
500
400
300
200
100
0
Fee for
Technology
Service Mobility
Equipment
Loans
Total
page 16 | Client Statistics

6000
5000
4000
3000
2000
1000
0
information
requests
+
+library
loans
+ +
+++ +
information/
++ +++ ++++
3. Providing expert information and advice over the course of 2011/12
direct information services
advice on
assistive
technology
+
Communication
books
Total
8+92+A
general
information services
4. Undertaking research with people accessing services over the course of 2011/12
25
20
15
10
5
area of research and status of projects
website information hits (112,937)
touchstone distribution (10,000)
new
ongoing
completed
Published
0
Allied
at
Health+support
home
support
in the
community
11+20+69+A
Cerebral Palsy League study (11)
collaborative (38)
our role in research projects
external study (6)
whole of life
page 17

Photo courtesy of Quest
Newspapers: Joyce and
Suli Peek, the Peeks
are strong supporters
of a National Disability
Insurance Scheme
18

SERVICES
Annual Report 2011/12
Overview
In August 2011, the Productivity
Commission released the outcome
of its enquiry into lifetime support
for Australians with disability and
recommended the introduction of a
National Disability Insurance Scheme
(NDIS) over the next five years. This
decision was supported by both the
Federal Government and Opposition
and funding was allocated in the May
2012 Federal Budget to commence the
job of developing and implementing the
scheme. The Cerebral Palsy League has
strongly championed the introduction of
the NDIS. The NDIS will create certainty
for people with disability and their
families, where if eligible, they will receive
support from government and have the
opportunity to choose how, where and
from whom to purchase disability support
services.
Throughout 2011-12, we have been busy
consolidating a focused, customer service
approach to all our services to position
ourselves as a provider of choice under a
future NDIS. We are committed to being
an organisation that assists people to live
the lives they want.
We have worked with our clients to better
understand their life goals and needs
to enhance our services and provide
relevant supports to best suit their
requirements. Improving client service will
remain a key focus for the Cerebral Palsy
League over the coming two years.
We will continue to operate under the
parameters set by the State and Federal
governments for those services which
they fund, but with a clear focus on how
those services meet individuals’ and
families’ life goals.
The Cerebral Palsy League has continued
to operate across its four services areas in
Queensland:
• Service Options – where we look
to better understand individuals’
and families’ life goals and aspirations
to provide integrated services and
relevant packages of support
• Support at Home – providing flexible
support in people’s homes to help
meet daily needs
• Support in the Community – assisting
people to access, participate and
contribute to their communities.
• Therapy and Health Services providing
or organising a broad range of Allied
Health professional services, including
access to state-wide services such as
assistive technology support.
Our services over the past year
In 2011-12, we supported 5,938 clients
through our services and answered
another 5,642 requests for expert
information and advice. The $3.6 million
increase in recurrent State Government
funding for our services was an excellent
result in a difficult financial climate and
represents an increase of 7.4% on total
2010-11 grants. Much of this increase
converts existing one-off funding into
ongoing funding. For many clients, this
provides peace of mind because of the
certainty that their support services will
continue, rather than have to cease when
the one-off funding runs out.
We also received $4.3 million in additional
one-off funding to support individuals
and families.
The Cerebral Palsy League has now
operated for a full financial year under an
outputs-based service agreement
Services | page 19

with the Queensland Department of
Communities, Child Safety and Disability
Services. The Agreement sets targets for
the level of service received by clients
(outputs). The outputs are purchased by
Government with the funding allocated
under the Agreement. The Cerebral Palsy
League’s service performance in
2011-12 was within target ranges set
in the Agreement.
At the same time, the proportion and
number of people and other agencies
purchasing services directly from us
increased significantly. We achieved $3.2
million in fee-for-service income, against
a target of $2.6 million. Our fee-forservice
delivery has increased by 230%
since 2009-10 and now makes up over
6% of our services income. This increase
means that we are growing the number
of services we provide to more people
than could ever be possible through
government funding alone.
Changes in how we
provide services
To help us better understand and meet
people’s life goals, we introduced the
Personal Outcome Measures System in
2010 as a tool for service planning and
measuring the difference our services
make to people’s lives.
To date, 165 clients from Support at Home
and Support in Community services have
participated in planning using this tool.
Some 30 of these have also had their
first annual review. Most people have
commented that it is refreshing to have
discussions relating to their whole lives,
not just the services they receive.
In 2012, we started a comprehensive
review of our Allied Health services,
making improvements that build on our
Allied Health expertise and offer even
greater customer focus to ensure we are
meeting people’s life and therapeutic
goals.
New services
The majority of our new service delivery
business comes from the many people
who received Government funding over
2011-12, together with individuals, families
and other agencies purchasing one-off
services and support.
Over the past year, we have provided
Allied Health services to a number of
families with children under the Australian
Government’s Better Start for Children
with Disability initiative. We intend to
expand the range of supports available to
people with physical disability in far north
Queensland over the next two years.
page 20 | Annual Report 2011/12

Photos from left to right:
Staff member Marinda Le Roux and
Maddison Gray enjoying Cerebral
Palsy League Toowoomba’s After
School Care program
Shannon Howard and Kieren Frahm
at Cerebral Palsy League Redcliffe
In June, we received State Government
grants to provide Mobile Support
Services (in-home) on an ongoing basis in
Rockhampton, Toowoomba and Southern
Brisbane and to expand them into
Warwick and Gladstone. We were also
successful in tendering for a new 24/7
shared support at home service for four
people in Rockhampton.
We attracted new one-off and ongoing
funding from the Queensland State
Government to provide more that 8,000
hours of Allied Health support to children
aged 8-17 years across Queensland in
2012-13.
Supporting people
in the community
The Cerebral Palsy League supported
703 children and adults to more actively
participate in their communities during
2011-12.
Our Support in the Community services
were nominated as a preferred provider
by a large number of young adults who
receive State Government funding and
also attracted fee-paying customers with
and without disability, demonstrating
the success and popularity of these
programs.
Engaging in Community Life
Our Redcliffe services program, which
supports younger people living in
residential aged care facilities, continues
to deliver excellent outcomes for young
people, many of whom have reconnected
with their communities and their families
and now participate in recreational
activities.
The Cerebral Palsy League service in
Toowoomba became a member of the
Social Sports Network – a new initiative
where local sports club provide venues
and resources for people with a disability
to improve their health and develop social
networks. Participating sports and clubs
include touch football, croquet, lawn
bowls, tennis, swimming and gymnastics.
We have engaged with a number
of ‘Men’s Sheds’ across Queensland
and have had a number of adults we
support become regular members of
these groups, sharing their passion for
woodwork and manual arts with other
men in the community.
Services | page 21

Assisting families and children
to maintain relationships and
community connections
From humble beginnings in 2010, the
Cerebral Palsy League now operates
Vacation Care in Southport, Mount
Gravatt, Hervey Bay, Rockhampton and
Townsville and After School Hours Care
in Mount Gravatt, Toowoomba, Southport
and Kirwan – all registered for child care
benefit and rebate. The programs bring
together children with disability and their
siblings in a single environment and the
feedback from families is overwhelmingly
positive.
This year’s ‘Music and Yoga’ holiday
program in Toowoomba, sponsored
by the Cecilia Kilkeary Foundation,
continued the great success of previous
programs and was held during the final
two weeks of the 2011-12 Christmas
school holidays.
We also continued to support regular
siblings groups across most regions. The
groups provide a fun environment and
peer support for the siblings of children
with a disability.
The Cerebral Palsy League facilitates
17 MyTime groups across Queensland
funded by the national coordinator, the
Parenting Research Centre. MyTime
groups offer families the opportunity to
meet others in a relaxed environment,
share information and experiences and
create friendships. Groups meet regularly
and decide their own format and
activities, including coffee catch-ups, arts
and crafts, ‘girls’ nights out’, golf, yoga
and pamper mornings.
Contributing to the cultural
life of communities
This year, the Cerebral Palsy League
continued to encourage and help many
individuals to participate in arts, music
and the cultural life of their communities.
22

creative arts programs
The Redcliffe Support in the Community
service mentors a number of people
who now exhibit as professional artists.
The Cascade Artists’ Textile Program’s
‘Kaleidoscopic’ exhibition in July 2011,
displayed a variety of textiles for sale
from canvassed wall hangings through
to aprons, cushions and even designer
dresses.
Cascade Artists’ second major exhibition
for the year was ‘Open Your Mind’ at
Brisbane’s Bleeding Heart Gallery in
November 2011. Artist Robert Gallagher
was featured on Nine’s Today Show
and other successful artists from the
exhibition, Christopher Townsley and
Sara Wyatt, were also supported in their
successful solo exhibitions this year.
The band Cascade, made up of
clients and staff of the Support in the
Community program in Redcliffe, finished
studio time for their new CD financed
by the proceeds from the Moreton and
Sunshine Coast Bunnings Barbecue.
Fusion of Music, at the Cerebral Palsy
League’s Windsor site, is a very successful
entertainment program that has become
a must-attend event for audiences and
performers since it began more than two
years ago.
The Screech Theatre drama program for
young people with and without disability
expanded this year to operate from the
Cerebral Palsy League’s Moorooka and
Windsor sites. Screech Theatre is the
perfect vehicle for kids of all abilities to
express themselves and showcase their
creative talent. There have been a number
of successful performances over the
year. Federal MP, Kevin Rudd attended
Moorooka Screech Theatre’s original
production ‘Let’s Imagine’, speaking
informally with performers,
families and staff afterwards.
Developing Life Skills
Our life skills programs were once
again popular across the state,
expanding into Bundaberg.
Participants develop a variety of life
skills to broaden their independence,
including cooking, computing,
photography, budgeting, carpentry,
furniture restoration, sewing and crafts.
Our budding Master Chefs
One of Australia’s all-time favourite
Master Chef contestants, John
Hughes, who has cerebral palsy, was
in Brisbane earlier this year to work
with a handful of children at our Mount
Gravatt site. The three day ‘Be Smart,
Cook Smart’ program, sponsored
by Food Spectrum, is the first of its
kind in Queensland and focused on
nutrition, meal planning and building
participants’ confidence in the
kitchen by using adaptive
cooking techniques.
Photos on opposite page
from top to bottom:
Brisbane artist David Hinchcliffe meets
Cascade artist Robert Gallagher
Photo courtesy of Jono Searle,
The Courier Mail: Artists Elizabeth
Saunders and Daniel Swart enjoy
exploring their creativity
Sarah, Emily, Kara and Sophie warming
up before Cerebral Palsy League’s
Screech Drama Group’s fabulous show,
‘The Spangled Star Awards
Master Chef contestant John Hughes
helps children with cooking through
using adaptive cooking utensils and
techniques. Photo courtesy of Jim
Campey, Quest Newspapers
Services | page 23

page
24
Providing Leading Allied
Health Services
The Cerebral Palsy League is a recognised
expert in providing Allied Health services
for people with cerebral palsy and physical
disability. Our services include physiotherapy,
occupational therapy, speech pathology,
social work, psychology, health liaison
support and technology and equipment
solutions.
We provided 3,513 individuals and families
with Allied Health support in 2011-12.
There is high demand for these services,
which the level of government funding simply
cannot meet. Fortunately in 2011-12, with the
introduction of the Australian Government’s
Better Start for Children with Disability
initiative and through the coordinated use
of families’ private health insurance, we have
been able to provide more children with
Allied Health services.
We have been encouraging families to
register with Better Start for Children
with Disability. From 1 July 2011, children
under seven with cerebral palsy have been
eligible to receive financial support for
speech pathology, occupational therapy,
physiotherapy, psychology and purchase of
equipment. Children under 13 years of age are
also eligible for a limited number of therapy
services that attract a Medicare rebate.
We were well prepared for the commencement
of Better Start in mid-2011, with streamlined
processes to support families and welltargeted
information materials. One of our
points of difference in providing Better Start
services is that families are able to order
equipment through us in addition to therapy
services.
earlier this year used a PODD communication
book, translated into Vietnamese. Local
teachers were overwhelmed by how
this improved their students’ ability to
communicate and participate in the
classroom.
The Cerebral Palsy League’s Manager of
Practice and Knowledge Development
was invited to South Africa to volunteer
and present workshops on Bobath therapy
and Augmented Assistive Communication
supports for people with cerebral palsy. This
visit resulted in a number of international
orders for the Communication Board Service
products.
The Walkways Mobility Program (formerly
the Hart Walker Program) expanded to offer
eligible young clients streamlined assessment
and prescription to a variety of walking or
mobility device options.
In addition to the broad range of high tech
customised solutions for individuals and
families, our Assistive Technology Support
Services have worked with the Practice
Support Team to develop virtual Allied Health
services using Skype and other web-based
products from our technological hub in
Geebung, which is generously supported by
Xstrata. We look forward to better assisting
Queenslanders living in remote locations,
through virtual services such as these.
Camp Have A Chat
The Cerebral Palsy League hosts ‘Camp Have
A Chat’ annually, with support from the State
Government and corporate sponsors, to help
children and young people with complex
communication needs to develop self-esteem
by using new technologies and techniques to
‘have a chat’ with their families and friends.
We also undertook a review of equipment loans,
aiming to implement a state-wide equipment
loan library in 2012-13, providing people across
Queensland with better access to equipment.
Our Communication Board Service products,
particularly the Pragmatic Organisation
Dynamic Display (PODD) communication
books, have received international
recognition. University of Queensland
students visiting Vietnam special schools
Young people attended the 2011 event in
the September school holidays with their
families and, together with speech therapists
and community artists, worked through a
program designed to allow each child to
explore his or her own creativity through
visual arts, storytelling and drama.
Cerebral Palsy League | Annual Report 2011/12

Supporting people
in their homes
Our Support at Home Services provide a
mix of personal care and domestic support
to adults and families in their own homes,
shared housing, drop-in and emergency
mobile support.
The Cerebral Palsy League supported 680
adults and families through Support at
Home services in 2011-12. The majority of
these services are resourced through state
government funding, although a growing
number are purchased by other community
agencies, individuals and families themselves.
Our Support at Home services also assisted
people with disability to live the lives they
want, by helping them to manage their home
and personal lives. They helped adults with
a disability to organise their home routines,
access TAFE programs and work experience
opportunities and attend regular community
appointments.
We are working with all residents at the
Support at Home service in Fig Tree Pocket
to enter into tenancy agreements and
agreements to meet their everyday living
expenses. This is one of the final steps in
breaking ties with the institutional history
of “Sevenoaks” and, for the first time, these
adults will have real control over their
everyday lives.
World Leading Research
The Cerebral Palsy League’s research program
focuses on the impact of cerebral palsy on
people’s lives. Our aim is to translate our
research outcomes into new and improved
practices and services.
We lead and conduct research using the
expertise of our Allied Health professionals,
disability support workers and other members
of our workforce. We also collaborate as a
partner in research activities undertaken by
other organisations or researchers.
Photos from top to bottom:
We are passionate about the
early intervention services
that we provide for children
with cerebral palsy and
physical disability
Kate Pemberton, Leah Rudd
and Matthew Doyle have a
great time getting creative
at Camp Have a Chat
Services | page 25

The Cerebral Palsy League also has a National
Health and Medical Research Council
accredited Research Ethics Committee, which
reviews all research proposals and supports
other community-based organisations in the
formal ethics consideration of their research
activities.
2012 has reconfirmed the Cerebral Palsy
League’s international recognition as an
expert in providing services for people with
cerebral palsy. The 6 th Biennial Conference
of the Australasian Academy for Cerebral
Palsy and Developmental Medicine was
held in Brisbane from 30 May 2012 to 2
June 2012. The Cerebral Palsy League was
well represented with the highest collective
number of keynote, breakfast, free paper and
poster presentations of any organisation.
At the conclusion of the conference, we
scored five of the top ten presentations
ranked by those attending the conference.
Dr. Megan Auld, a Research Fellow with
the Cerebral Palsy League, was recognised
as delivering the best presentation at the
conference and received an award for the
best doctoral research in developmental
medicine in the Asia-Pacific region for
her ground-breaking research, “Tactile
performance of children with Unilateral
Cerebral Palsy”. Information on this and the
outcomes of other research, such as a Family
Resilience Study, the experiences of adults
and adolescents with cerebral palsy in their
participation at home, at work, in education
and in the general community and a Caring
for Carers study, is available on the Cerebral
Palsy League’s website.
The Conference’s Parents Symposium,
sponsored by the Cerebral Palsy League,
was a hailed as a great success by families
and lots of fun for children. Activities were
provided for more than 25 children while
their families participated in an interactive
symposium which addressed therapy
support, assistive technologies and how to
access financial support.
The Queensland Cerebral Palsy Register
team, located at the Cerebral Palsy League
in New Farm, is preparing to present at
least five and perhaps up to ten consecutive
birth years of data in its second report due
for release in late 2012. This achievement is
well in advance of expectations when the
Register was established only six years ago
and compares very favourably with more
mature registers operating in other Australian
jurisdictions.
Pictures from left to right:
40% of children with Hemiplegia cannot feel touch stimuli; When they put their
hand in a lucky dip box, no matter what it contains, it will feel empty
37% of children can feel touch but they cannot tell where, when or what they
touched; These children can feel there is something in the box, but they can’t tell
what it is
23% of children feel and perceive touch correctly; These children know exactly what
they feel inside the box so find the prize
26

Looking forward
2012-13 will be a transition year, where
we will move towards a service system
that gives greater choice and control
to our clients.
We will focus on delivering services:
• that first seek to understand a
person’s or family’s life goals and
aspirations before designing their
supports;
• that recognise that individuals and
families accessing our services and
support are our primary customers; and
• where the person receiving the
support also directs the day to
day delivery of that support,
assisted by expert front-line workers
with the underpinning strength of an
organisation that invests
in expertise and puts the people
who access services at the centre of
everything we do.
The Cerebral Palsy League is
committed to evolve from simply
providing services that people need
to being an organisation that assists
people to live the lives they want.
Services | page 27

Photo courtesy of The Townsville Bulletin
28

tahlea’s story
Tahlea Russell, who
has cerebral palsy, has
experienced significant
improvement since
accessing Cerebral
Palsy League services in
Townsville.
“I initially questioned
whether Tahlea would ever
walk, but with the support,
therapies and equipment
provided by the Cerebral
Palsy League, her walking
and talking has improved
dramatically.
“Also, being able to access
Better Start funding
allows us as to provide
more opportunities for
Tahlea, like speech therapy,
occupational therapy and
physiotherapy services.”
Rochelle Russell
Mum of six year old client, Tahlea
29

page
30
INNOVATION & BUSINESS DEVELOPMENT
MYLESTONES BUSINESS INITIATIVES
CLIENT SERVICE
Client service
• Mylestones Employment supported more
than 600 individuals, of which 446 were
placed in open employment
• Mylestones Printing and Mylestones
Solutions provided supported
employment for 109 people
COMMUNITY
Community ENGAGEMENT engagement
All Mylestones Business Initiatives:
• Secured additional contracts with
Brisbane City Council, government
departments and commercial entities
• Increased partnerships with other service
providers and community forums
• Increased the number of new clients and
customers
FINANCIAL
Financial SUSTAINABILITY sustainability
• Innovation and Business Development
improved its financial performance by 50%
• Mylestones Employment increased profits
by 32% compared with the previous year
OUR PEOPLE
Our people
• Mylestones Training administered 1,241
training sessions for employees
INNOVATION
Innovation AND EXCELLENCE and excellence
• Mylestones Employment grew its
employment initiative with Queensland
Mental Health to support 181 people
• Mylestones Employment’s School Work
Experience and Employment Training
program grew to collaborate with 37
schools in Brisbane
• Mylestones Mobility integrated state
of the art technology with wheelchair
equipment to allow people with
disability to better communicate
Overview
The Innovation and Business Development
(I&BD) division delivers products and
services to people with disability, staff
within the disability sector as well as the
broader corporate community adding value,
diversity and additional income streams
to the organisation. In the last year, I&BD
achieved an income well in advance of its
2011/12 goal, largely as a result of Mylestones
Employment increasing its’ profit by 32%
on the previous year. All profits are used to
support the essential services we provide to
our clients and their families, especially our
supported employees at Mylestones Printing
and Solutions.
Mylestones Mobility
Mylestones Mobility specialises in custom
designed mobility solutions for clients of
all ages and disabilities. This financial year,
Mylestones Mobility was restructured to
focus on equipment modifications and
Medical Aids Subsidy Scheme (MASS)
suppliers. Mylestones Mobility’s crucial
services continue to play an important role
enhancing the independence of people with
cerebral palsy and other physical disabilities.
Mylestones Solutions
Mylestones Solutions specialises in
packaging solutions including light
assembly, labelling and inserting as well
as gardening services. Funding from the
Federal Department of Family and Housing,
Community Services and Indigenous Affairs
helped 61 supported employees with skill
development.
Mylestones Solutions grew the sale of the
cleaning and first aid kit products, increased
the number of properties serviced by the
Mylestones’ gardening crew by 50% and
secured a contract with Food Spectrum to
pack a range of baby food.
Cerebral Palsy League | Annual Report 2011/12

Mylestones Employment
Over the past year, Mylestones Employment
ensured 446 new job starts for people
with disability, and 70% went on to reach
full employment. Funded by the Federal
Department of Employment, Education
and Workplace Relations (DEEWR),
services, participants and staff continued
to grow with outreach sites opening in
Kilcoy, Bribie Island and Coolangatta. We
also commenced a specialist Indigenous
Employment program from Caboolture.
Looking forward
IB&D is developing more integrated
service streams that will enable us to
deliver integrated transition to work
and transition to retirement programs
as well as expand training available to
some 80 courses. A successful DEEWR
Disability Employment Service tender
will see Mylestones Employment and
other services extend further into
regional Queensland in 2013.
Mylestones Employment performed 40%
above the national average on DEEWR
performance measures and is one of few
organisations in the state to have a number
of sites receive a 4-star DEEWR rating.
Mylestones Printing
Mylestones Printing specialises in direct mail,
printing, binding and laminating across two
sites in the Brisbane CBD and Strathpine.
With funding from the Federal Department
of Family and Housing, Community Services
and Indigenous Affairs, Mylestones Printing
supports 46 employees with disabilities
across both sites. Seventeen supported
employees also completed or progressed
towards certificate courses this year.
Mylestones Training
Mylestones Training doubled its income and
assisted 273 participants with accredited
training. As the Cerebral Palsy League’s
Registered Training Organisation, its
programs are designed to meet the learning
needs of the disability sector and improve
the knowledge and skills of staff and
disability sector customers.
Cerebral Palsy League
Labrador Holiday Units
These units provide value-for-money,
fully-accessible holiday accommodation
for people with disabilities and achieved
occupancy rates just below 80%.
Photos from top to bottom:
Rosslyn Fullagar with
Mylestones Employment
client Andrew Gardner
Mylestones Printing
provides a myriad of
employment opportunities
for people with disability
Innovation & Business Development | page 31

32
“Mylestones supported me to gain work at Red Rooster in Deception Bay,
I have been here for three months and I love the role. I feel good knowing
that I contribute to the community and because I meet new customers
every day, my self esteem has grown.”
Stephen Jones
Kitchen Hand
Red Rooster Deception Bay

“Before Mylestones I struggled to find a workplace that supported my
needs and development. Mylestones found me a kitchen hand position at
Hogs Breath Café in Caboolture and I get all the support I need from my
team. They encourage me to do different tasks and it has built my self
confidence.”
Monique Mills
Kitchen Hand
Hogs Breath Café Morayfield
33

page
34
MARKETING
COMMUNITY
Community ENGAGEMENT Engagement
• Exceeded attendance targets for Picnic
in the Park 2011, the Cerebral Palsy League’s
flagship community inclusion event, that
attracted more than 5,000 people
• Organised 15 events around the state
during Cerebral Palsy Awareness Week 2011
to educate people on cerebral palsy and the
achievements of people with disabilities
• Engaged and educated clients, families and
supporters on key National Disability
Insurance Scheme (NDIS) issues
• Reflected client and family feedback in
submissions to Government on the design of
the NDIS
• Supported clients and their families to
tell their story to the media to inform the
community on the need for an NDIS
FINANCIAL
Financial SUSTAINABILITY Sustainability
• An integrated marketing and fundraising
approach helped to raise over $3 million for
the organisation
• A refreshed strategic online giving program
resulted in 118% increase in online
donations
• Marketing initiatives for the Cerebral
Palsy League’s Better Start for Children
with Disability Allied Health services helped
to attract more than 100 families to the
program
INNOVATION
Innovation AND EXCELLENCE and Excellence
• A focus on social media and our online
presence resulted in a 39% increase in
Facebook friends, a 194% increase in Twitter
followers and a 117.92% increase in online
donations between January 2012 and 30
June 2012
• Completed rolling out Cerebral Palsy
League’s new brand standards across the
organisation
Overview
As the Cerebral Palsy League moves towards
the NDIS, we want to ensure that we are not
only seen as a leader in customer service,
but also as the preferred provider of services
for Queenslanders with physical disability.
Throughout the 2011/12 financial year, we
focussed on informing and supporting clients
to exercise greater choice and control through
accessing Better Start and Medicare funding
to ensure their children receive essential early
intervention therapy and equipment. Over the
past year, we have supported more than 100
families to utilise this funding.
Our focus has also been to better integrate the
marketing and fundraising strategy, so that our
key messages are clear and consistent. By telling
the inspirational stories of some of the clients
we support across multiple communication
mediums, we can ensure that these stories have
the greatest reach to help us raise much needed
funds for the Cerebral Palsy League.
Community Events
Picnic in the Park and
Cerebral Palsy Awareness Week
More than 5,000 people enjoyed the Cerebral
Palsy League’s Picnic in the Park presented
by Treasury Casino and Hotel, on 30 July 2011.
This all inclusive day featured gourmet food,
entertainment, live music and a jam-packed
children’s entertainment program. The fun
and festivities celebrated the achievements of
Queenslanders with cerebral palsy and featured
a ‘celebrity cook-off’ with MasterChef contestant,
John Hughes, who has cerebral palsy.
Picnic in the Park heralded the start of national
Cerebral Palsy Awareness Week (1-7 August).
Cerebral Palsy League services also organised
15 regional events throughout Queensland,
including morning teas, open days, sausage
sizzles, workshops and other exciting events
to promote the achievements of people with
cerebral palsy.
Cerebral Palsy League | Annual Report 2011/12

Disability Action Week
To celebrate Disability Action Week’s theme
of ‘empower, enable, everybody’, we assisted
Cerebral Palsy League services to organise
eleven events across Queensland from 18 – 24
September 2011. Children and teenagers with
complex communication needs attended
Camp Have a Chat, which aims to develop
communication skills and self-confidence
through fun-filled activities. Hervey Bay
organised a huge Family Fun Day and a Dance
for Disability and a new sensory playground
was officially opened at the Cerebral Palsy
League in Strathpine.
Publications & Communications
With a greater focus on communicating our
clients’ stories, we profiled client Jessie-Lee
Russell in our May 2012 appeal. This fundraising
appeal resulted in a revenue increase of up
to 48% compared to last financial year. In
late January 2012, we also worked with the
media and community to raise more than
$60,000 for clients and offices in South East
Queensland affected by storms and flash
flooding.
We also want to further promote our
therapy services and expertise
throughout Queensland to become
a provider of choice for people with
mobility and communication issues.
In the next six months, we plan to launch a
new Cerebral Palsy League website. Our goal
is to make it much more user friendly and
engaging as well as informative. Also, as many
of our clients and supporters now use tablets
and mobile phones to visit our website, we
are structuring it to format accordingly. The
website will feature more information about
our services in each location as well as the
latest Cerebral Palsy League research. The
website will also be more accessible for our
thoughtful supporters who help make the
work we do possible. The Marketing team is
also focussing more attention on supporting
the Fundraising team to grow community
fundraising initiatives through more engaging
stories and consistent messages with a
targeted and clear strategy.
With the assistance of Shine Lawyers, we
helped produce You are Not Alone – A Carer’s
Journey, a book written by Tanya Dennis and
Michelle Rhodes, mothers of children with
disability. Over 10,000 copies were distributed
with an online version also available.
We worked with clients and their families to
tell their stories to support the introduction of
an NDIS through the media, web, Facebook,
Twitter and in our flagship quarterly client
publication Touchstone. In the winter edition of
Touchstone, we included a letter encouraging
clients to support the NDIS and we received a
26% response rate from clients.
Looking Forward
Over the next year, our goal is to continue
to improve customer service and make it as
easy as possible for existing and potential
clients to access our services. With the new
number 1800 CPL QLD (1800 257 753),
families will have one central entry-point to the
organisation to learn about how we can
work with them to achieve their goals.
Photos from top to bottom:
Maddie Holgate meets Erin Brockovich, author and consumer
advocate who inspired the Oscar winning movie, ‘Erin Brockovich’
Rowan Crothers, Bridie McKim and Jarrod Larkins-Law
help launch Picnic in the Park 2011
Marketing | page 35

Photo courtesy of Chris McCormack, Quest Newspapers
36

Jessie-Lee’s story
“All I ever wanted was to be a mum, so
when Jessie-Lee came along we knew
she was an incredibly precious gift. She’s
a social butterfly with a cheeky sense of
humour like her father, so when she was
diagnosed with cerebral palsy, it was a
real shock to the system... we didn’t know
what to expect. Everyone deals with it
in different ways, but we knew we’d do
anything for Jessie-Lee.
“Jessie-Lee has a lot of needs and
financially it’s incredibly tough, so we
haven’t always been able to meet them
on our own. I think if other people could
step into our shoes for just one day they’d
realise it’s not easy and there’s lots of
stress and worry involved. But thankfully,
the staff at the Cerebral Palsy League
really care.
“On top of all the physical therapy and
other support they provide for Jessie-
Lee, they make a real effort to look after
our whole family. While it’s great to know
we’re not alone, you realise just how
urgent the need for further support is.”
Leanne Russell
Mother of six year old client, Jessie-Lee
37

page
38
FUNDRAISING
COMMUNITY
Community ENGAGEMENT
Engagement
• Used key client stories through an
integrated strategy across direct
marketing and telefundraising
campaigns
• Secured new partnerships with Rotary,
WANTZ Committee and Brisbane Lions
• Conducted over 100 presentations and
speeches at networking events, work
place presentations and community
events
• Utilised corporate partners’ internal
communication channels to engage their
staff with the work of the Cerebral Palsy
League
FINANCIAL
Financial SUSTAINABILITY Sustainability
• Increased direct mail programs, resulting
in a 54% increase in the average gift
and a 48% increase in overall direct
mail revenue
• Involvement from the corporate
sector has increased by 25% through
sponsorships of Picnic in the Park,
Rotary Art Spectacular and other events
• Online fundraising increased by 118%
INNOVATION
Innovation AND EXCELLENCE and Excellence
• New peer to peer fundraising systems
increased online donation and donor
stewardship
• An innovative scrap metal recycling
program ‘Metal for Mobility’ was
launched for the resource, construction
and infrastructure sectors
• New corporate donor management
systems were better managed, resulting
in enhanced partnerships
Fundraising Overview
We introduced new campaigns, fundraising
tools and launched a new fundraising
strategy this financial year, resulting in over
$3 million in revenue for the organisation.
This represents a 10% increase in overall
fundraising from the last financial year.
Profitable event activity significantly
increased in 2012 and included black tie balls,
fundraising dinners, golf days, family fun
days, sporting events, corporate networking
functions, barbeques and much more.
This increase in event activity highlights
Cerebral Palsy League’s increasing profile
in the community and our achievement in
becoming a charity of choice for corporate
events.
Strong support from corporate partners
and improvement in our donor recognition
programs has resulted in positive retention of
current partners and the acquisition of new
partners.
Telefundraising also performed well
despite an overall slump in the industry.
The introduction of Bpay has seen higher
conversion rates on our Art Unions. To reduce
costs, we have forged new alliances with
suppliers of Art Union prizes including Digital
Genius, Subaru Australia and Flight Centre.
Corporate Support
Our Series of Excellence breakfasts, hosted
by IBM, encouraged senior management from
Queensland’s leading corporations to network
and find out more about the work of the
Cerebral Palsy League.
We have continued to receive generous support
from Food Spectrum with CEO Mark Betts
raising $90,000 for the Cerebral Palsy League’s
programs.
For the first time, the Cerebral Palsy League
was one of the charities featured during
Australia’s Beef Industry Beef Week, held in
Rockhampton. The week helped to increase
both our profile in north Queensland and our
relationship with the business community.
Cerebral Palsy League | Annual Report 2011/12

Grants Program
The $360,000 received in grants from
28 trusts and foundations has helped the
Cerebral Palsy League to provide specialised
equipment and programs not currently
funded through government. For example,
some trusts and foundations have helped
families to buy vital equipment for their
children. Mobility equipment and adapted
technology tools help children and adults
with physical disabilities to achieve their
goals and contribute to their communities.
Our Ambassadors
Our Ambassadors supported us in a myriad
of ways this year, helping to raise our profile
in the business sector and in the general
community. These Ambassadors included:
• Mark Betts, CEO of Food Spectrum
• Brent Hailey, consultant at the
Potter Group
• Paralympic cycling gold medallist,
Chris Scott
• Media personality, Heather Foord
• Ray Smith, former CEO of Cutting Edge
and Brisbane Lord Mayoral candidate
• Iron woman, Sheree Merryfull
• Mike Summers, of Smart Supplies
Community Engagement
We organised a range of community based
fundraising events and campaigns to increase
the profile of the Cerebral Palsy League and
raise vital funds for adults and children with
physical disability.
We achieved a $5,000 increase in corporate
sponsorship for Picnic in the Park, our
flagship community event. Treasury Casino
and Hotel was again the naming rights
sponsor and the event also received support
from Hesta, Parsons Brinckerhoff, Super
Photos from top to bottom:
State Manager of IBM Bob Morton, former CNN
foreign correspondent and guest speaker Michael
Ware and CEO Angela Tillmanns at the first Series
of Excellence Breakfast in February 2012
Lachlan McGrath enjoying the Liberty Swing at the
Cerebral Palsy League’s Picnic in the Park
Fundraising | page 39

Retail Group, Westpac, Brisbane Roar,
Panther Print, Roma Street Parkland and
Westfield.
Food Spectrum’s Winter Wonderland Charity
Ball in July 2011 raised $60,000 for vital
equipment and services for children with
physical disability. Our staff and volunteers
helped to raise $44,000 through the
‘Bunnings BBQ Blitz’ held in March and April
2012, giving their time at barbeques at 35
Bunnings stores around the state. The 33rd
Brisbane Rotary Art Spectacular, held in April
2012 in Brisbane, raised $27,000 and featured
works from over 150 artists, including
clients from the Cerebral Palsy League.
New donor management practices
and communication have resulted in a
revenue increase of up to 48% for donor
campaigns such as our annual tax appeal. A
focus on strong donor communications has
also resulted in a 54% increase in the average
gift from our generous donors. Donors also
quickly responded to the needs of our clients
through our emergency appeal which raised
$60,000 to support families on the Gold
Coast and South East Brisbane affected by
the January 2012 storms.
Looking Forward
We plan to improve our donor
retention and stewardship programs
across our community, corporate and major
gift fundraising programs. We will also
introduce new, multi-channel acquisition
programs and increase online fundraising
campaigns. This new phase in our fundraising
strategy will allow for growth, retention
and improvement across all our campaigns,
appeals and programs.
Photos from top to bottom:
Tristan Loos shows off Cerebral Palsy League
Friendship Bank Tins, perfect to collect loose
change at work places, homes or schools
Cerebral Palsy League Ambassador Mark
Betts with John Hughes and ‘Roary’ of the
Brisbane Roar
Catherine LeLacheur, Deon Hume and
Clinton Oram help Rockhampton Deputy
Mayor Rose Swadling attach an NDIS sticker
to her car
Gregg Hogg and his children Ethan and
Jasmine enjoying Picnic in the Park and
celebrating the achievements of people
with cerebral palsy
page 40 | Fundraising

41
Corporate Testimonials
“On behalf of Food Spectrum, I would like to thank all the supporters who have
helped me raise more than $90,000 for the Cerebral Palsy League to help them
provide services to children with physical disability. We raised these funds through
the Winter Wonderland Ball in July 2011, competing in the Bridge to Brisbane and
Melbourne Ironman, together with sponsorships and fundraising at the Melbourne
Ironman Charity Challenge luncheon.
It’s been a rewarding experience to see the funds raised go towards important
programs like Camp Have A Chat to help children with communication needs, the
John Hughes Food Program to teach kids cooking and life skills and Screech Theatre,
so more children can explore and develop their creativity. We have also provided
funding for children who need life changing equipment and therapy.
Food Spectrum is a strong advocate of corporate social responsibility and we
encourage our staff to volunteer and fundraise in a variety of ways. We are a proud
supporter of the Cerebral Palsy League and we look forward to continuing to put big
smiles on little faces in the future. Congratulations Cerebral Palsy League, you change
people’s lives.“
Mark Betts
CEO Food Spectrum
Cerebral Palsy League Ambassador
“Treasury Casino & Hotel enjoys supporting Picnic in the Park, one of the few allinclusive
events in southeast Queensland as it reflects our commitment to supporting
charities that make a difference to our community. Picnic in the Park is also a great
day out for our staff, who enjoy celebrating the many achievements of people with
cerebral palsy.
The Cerebral Palsy League do great work in the community, providing so many vital
services like therapy, equipment, in-home support, accommodation and community
access programs, just to name a few.
Well done to the Cerebral Palsy League. You make such a positive impact on the lives
of thousands of people with disability and we are proud to be involved with such an
inspirational organisation.”
Geoff Hogg
Managing Director Treasury Casino & Hotel
Cerebral Palsy League | Annual Report 2011

our staff
CLIENT SERVICE
Client service
• Our focus on providing services to people
with physical disability is reflected in the
fact that 71.9% of the Cerebral Palsy
League’s staff are in direct care roles
COMMUNITY
Community ENGAGEMENT engagement
• 522 people volunteered during 2011/12
to help support people with physical
disabilities
• Volunteer partnerships continued with
ANZ, Southbank Institute of TAFE,
Westpac, Food Spectrum, Spiritus,
Westfield, Queensland University
of Technology, Griffith University,
and Rotary
• New partnerships were formed with
Telstra, Greater Building Society, Martin
College, Suncorp, Redland Council,
University of Queensland, Gold Coast
Volunteering, Safetyquip, Smartbag,
Pacific Springs, Lions Club and Paradise
Security
OUR PEOPLE
Our people
• The ‘No-One Gets Hurt at the Cerebral
Palsy League’ workplace health and safety
strategy resulted in a 41% decrease over
the last two financial years in the average
WorkCover claim
• Staff turnover was reduced by 8%
OVERVIEW
Through our expertise in supporting
people with cerebral palsy, we have grown
to become one of Queensland’s largest
disability service providers for people
with a physical disability. In 2011-12, the
Cerebral Palsy League employed 486 people
throughout Queensland. We listen to our
staff to ensure we continue to attract and
retain quality staff. All staff enjoy competitive
remuneration packages, training and
professional development opportunities
as well as an environment committed to
occupational health and safety and flexible
work practices.
FINANCIAL
Financial SUSTAINABILITY sustainability
• Salary packaging grew by 8% last year
and provided a $990,000 saving to the
organisation
• A significant six figure rebate was
achieved for the organisation as a result
of a review of Workcover classifications
over the past two years
Photos from left to right:
Cerebral Palsy League staff
celebrate at Picnic in the Park
Volunteers play an important
role supporting Cerebral Palsy
events around Queensland,
including our flagship event
Picnic in the Park
page 42 | Annual Report 2011/12

“I have been volunteering at the
Cerebral Palsy League for a year
now and find it really rewarding.
I like making a positive difference
to the lives of people with physical
disability and I enjoy volunteering
in such a supportive environment.”
Jacqui Wachtel
Volunteer
An employer of choice
The Cerebral Palsy League strives to create
a work environment that is the envy of all
within the disability services sector. We
promote a service oriented workplace
culture that values teamwork, collaborative
endeavours and staff input. Our status as
a Public Benevolent Institution allows us to
offer permanent staff the opportunity to
receive a component of their salary tax-free.
Recruitment and investing in our
people
We recruit talented candidates and staff have
built on their skill-sets through professional
development, provided as part of in-house
and externally accredited training programs.
Some staff have also accessed the free
Employee Wellness Program, which is a
confidential service that provides counselling,
legal advice and stress management.
Keeping our people safe at work
We remain vigilant in promoting safety at
work and strengthening our safety culture.
Our ‘No-One Gets Hurt at the Cerebral Palsy
League’ workplace health and safety strategy
has resulted in a safer workplace, with our
claim costs reducing by 41% over the past
two financial years.
Training to support supervisors in creating
safe work environments, managing workers
compensation claims and safe return to
work programs commenced in January 2012.
This training is improving all managers’
and supervisors’ awareness of the workers
compensation process, communication
and teamwork to support our staff to be as
productive as possible.
Our volunteers
Volunteers make significant contributions
every day to our work and the lives of clients
and their families. Our 522 volunteers range
in age from 14 to 66 and are active in all our
services and offices around the state. A total
of 4,560 volunteer hours were donated in the
past year.
Thank you to ANZ, Telstra, Suncorp, Westpac,
Greater Building Society, Food Spectrum,
Westfield, Rotary, Spiritus, Queensland
University of Technology, Griffith University,
Southbank Institute of TAFE and Martin
College for providing us with volunteer
support throughout the year. Additional
universities, TAFEs and colleges also gave
students the opportunity to gain work
experience through the Cerebral Palsy
League’s volunteering roles.
Looking forward
We will develop further initiatives to support
and engage all staff, continuing to focus on
customer service to further improve client
service and engagement. Initiatives will
include an improved performance review
process and reward and recognition program,
additional manager training and an enhanced
orientation program.
Our Staff | page 43

Photo: Rebecca Greigg enjoys attending the
Cerebral Palsy League’s Morooka Support in
the Community service
CORPORATE GOVERNANCE
44
CLIENT SERVICE
Client Service
• By supporting services to streamline
systems and processes, greater
efficiencies have been created in
work-flow management
INNOVATION
Innovation AND EXCELLENCE and Excellence
• The Cerebral Palsy League is the only large
disability services provider in Queensland
to be certified under ISO9001:2008
Overview
The Cerebral Palsy League is committed to
delivering the best quality services in the
most efficient manner possible. Our Board
is supported by an independent Corporate
Governance function that provides expertise
in internal auditing, risk management, quality
assurance and certification.
The Corporate Governance team helped to
facilitate a continued culture of quality, best
practice and continuous improvement across
the organisation through informing and
educating staff so they can deliver the best
services possible.
Skilling our people
Throughout the past year, the Corporate
Governance team has trained direct support
staff and managers to undertake Internal
Quality Reviews in their own regions and
services. This new approach ensures a
greater sense of ownership of review findings
by staff and an increased commitment to
addressing opportunities for improvement.
Staff undertake reviews on an ongoing
basis, thus fostering a culture of ‘continuous’
improvement.
In the interests of best practice, we worked
closely with managers to help identify and
resolve any issues, update risk action plans
and build on the Cerebral Palsy League’s
intranet to ensure that it is a valuable
reference tool to support the organisation.
Creating efficiencies
The organisation was recertified under
the Queensland and Commonwealth
Disability Service Standards and ISO
9001:2008, Quality Management Systems
for a further three years. The Cerebral Palsy
League is the only large disability services
provider in Queensland to be certified
under ISO9001:2008, a testament to our
commitment to quality client and customer
service.
Looking forward
The Corporate Governance team is currently
establishing a Project Management Office
to support and facilitate the planning
and implementation of rigorous project
management methodology throughout
the organisation. This will assist close
monitoring of the Cerebral Palsy League’s
new strategic direction to ensure that it
remains relevant to our clients under a
National Disability Insurance Scheme. We
will continue to promote the importance
of quality management, risk management
and continuous improvement to all staff as
part of the Cerebral Palsy League culture of
continuous improvement.

BOARD PROFILES
Helen Darch
Chairperson
Elected: 2006
B.A., Grad Dip. Info Service,
M.Ed. (Training and
Development)
Responsibilities: Nominations
Committee (Chair); Executive
Appraisal Committee
(Chair); Quality and Risk
Committee; Finance and
Audit Committee
Helen is a Director of Niche
Consultants, an Australian
firm that specialises in
communications, research,
strategy and design. She
has previously held Director
and management roles at
Nedhurst Consulting, Rowland
Communication Group, SMS
Management and University of
Queensland. Helen is a member
of the Australian Institute of
Company Directors, Australian
Market and Social Research
Society, Society of Business
Communicators and Usability
Professionals Association. She is
also a Director of Cerebral Palsy
Australia.
Bruce Cowley
Deputy Chairperson
Elected: 2010
BCOM, LLB (Hons)
Responsibilities: Nominations
Committee; Executive
Appraisal Committee; Quality
and Risk Committee (Chair)
Bruce is the Chairman and a
senior corporate law partner
of the Brisbane office of
Minter Ellison and has 30 years
experience acting for large
companies and government
corporations. He has an interest
in corporate governance and
the responsibilities of company
directors. He is a member
of many legal councils and
committees including several
associated with the Australian
Institute of Company Directors,
the Queensland Law Society and
the Law Council of Australia. He
is Chair of the Children’s Health
Foundation of Queensland and
of the Griffith Business School
Advisory Board and a member
of the Council of the Sunshine
Coast University. He is President
of Queensland Private Enterprise
Centre, and a Director of the
Skin Cancer Network. He is also
President of Queensland Private
Enterprise Centre and a Director
of the Skin Cancer Network.
Susan Rix
Treasurer
Elected: 1995
B.Fin.Admin, FCA, GAICD,
JP (Qualified)
Responsibilities: Finance
and Audit Committee
(Chair); Executive Appraisal
Committee; Marketing and
Business Development
Committee; Cerebral Palsy
League Interim Foundation
Committee
Susan is a Chartered Accountant
with more than 30 years
experience and is a Partner
at BDO. She brings to the
Board significant experience
in accounting, tax, corporate
governance and business
planning across a wide range of
industries. Susan is a Director
of BDO Group Holdings (QLD)
Pty Ltd, Director of QUT
Enterprise Holdings and Chair
of Ecofund Queensland. Susan
was Chairperson of the Cerebral
Palsy League in 1999-2000.
Please note: Board profiles are of current Board members as at 14 November 2012
45

BOARD PROFILES
Stephen Brady
Elected: 1993 and 2000
MBA, B.Ed.St, M.Ed.St
Responsibilities: Nominations
Committee; Finance and
Audit Committee
Stephen’s work as both
a primary and secondary
school principal has given
him a strong background
in strategic planning,
operational management
and change management
processes. Stephen also has
considerable experience
in both human resource
management and financial
and risk management.
His association with the
Cerebral Palsy League began
when his first child began
receiving services. Stephen
has also worked in the
commercial building business
in central Queensland and
now works as a Contracts
Implementation Officer for
Anglo American.
Yvonne Burns
Elected: 2000
AO PhD MPhty Dip Phty
Responsibilities: Quality and
Risk Committee
Yvonne’s support of the
Cerebral Palsy League
commenced with her
appointment as Head of
Physiotherapy in 1964 and
in 1996 she was made a
Life Member. Yvonne has
extensive clinical teaching
and research experience
and has received numerous
awards including Officer of
Australia, Paediatric Society
of Queensland – Glaxo-
Wellcome Lawrie O’Brien
Award (1995) for Research
and Clinical Service to
Children and the Australian
Paediatric Physiotherapy
Award for Excellence
2001. Yvonne currently
holds honorary positions
as Research Consultant
in Physiotherapy at the
University of Queensland and
The Mater Health Services.
Simone Fraser
Elected: July 2011
LLB (Hons), BIR, MBA,
GDip Leg Prac
Responsibilities: Marketing
and Business Development
Committee; Quality and Risk
Committee
Simone is an Associate
Director of Wellington
Capital Limited, and is also
an admitted solicitor with
experience in a variety of
roles including corporate
advisory, marketing and
business development.
Since 2007 she has been
a solicitor of the Supreme
Court of Queensland and her
community work includes
countless guest speaking
roles and raising money for
charity. When she was a
child, Simone gained firsthand
experience of being
a Cerebral Palsy League
client and in 2001 she
entered the Miss Queensland
Awards raising $12,000 for
the Cerebral Palsy League.
Simone has also represented
Australia in athletics and
swimming at an international
level.
page 46 | Board & Executive Profiles

Dermot Lindsay
Elected: 2012
GAICD, MFP,
ADFS (FP), DFS (FP)
Responsibilities: Marketing
and Business Development
Committee (Chair)
Dermot is Queensland
State Manager of Perpetual
Private, responsible for his
teams’ provision of trust,
estate services and financial
advice. Previously, he held a
business development role
at Colonial in 2000 where
he built his experience in the
financial services industry.
He has significant business
development skills in the
areas of financial product
manufacturing, funds
management, administration
and insurance. He has also
held business development
roles in Boral Construction
Materials and Origin Energy.
He graduated from the
Australian Institute of
Company Directors in 2011.
Michael Pini
Elected: 2006
B.Bus (Accountancy), Grad
Dip Taxation, CPA
Responsibilities: Finance and
Audit Committee (Deputy
Chair)
Michael has a wealth of
experience in finance and
particularly taxation. He has
been with the Australian
Taxation Office for 25
years and currently holds
the position of Senior
Tax Counsel (Assistant
Commissioner). When
appointed to the Board in
December 2006, Michael
became the Chairperson
of the Disability Services
Committee and the Deputy
Chairperson of the Audit
and Risk Committee (now
known as the Finance and
Audit Committee). He has
a Bachelor of Business
(Accountancy), holds a
Graduate Diploma in Taxation
and is a CPA.
Graham Davies AM
Elected: 2003
Graham comes from
Mackay and has over 40
years experience in running
successful businesses. His
rural understanding has
been developed first-hand
as a resident and primary
producer of sugar and beef
in the Mackay and Burdekin
districts. Graham has over 30
years experience on Boards
and is currently the Director
of North Queensland Bulk
Ports Limited. He has held
Directorships on the New
Zealand Sugar Company
Ltd, Sugar Australia Pty
Ltd and Queensland Sugar
Ltd, and was also the
Chairperson of the Mackay
Sugar Co-Operative for 15
years. Graham has recently
retired as Chairperson of the
Queensland Rural Adjustment
Authority (QRAA) after 10
and a half years.
Annual Report 2011/12 | page 47

Executive PROFILES
Angela Tillmanns
CEO
MBA, Grad Dip Social Ecology,
GAICD
Angela has more than 30 years
experience in the Commonwealth
Government and as CEO is
passionate about giving people
with disability greater choice
and control over their support
services. This passion, combined
with her expertise has enabled the
Cerebral Palsy League to take on a
renewed vision to position itself in
preparation for a National Disability
Insurance Scheme and other
proposed legislative changes to the
not for profit sector.
While Angela serves the Board
of the Cerebral Palsy League, she
is also on the Board of National
Disability Services, Chair of the
National Disability Services
Queensland Committee and a
member of Cerebral Palsy Australia.
She works in collaboration with
the top eight disability service
providers in Queensland (G8) and
other service providers who deliver
services to children (Queensland
Children’s Not for Profit Lobby
Group) to improve the current
disability system in Queensland.
She sits on the Queensland
government partnership forum and
is a member of the Queensland
Disability Minister’s Advisory group
that is helping prepare the state
for a National Disability Insurance
Scheme.
Greg Cuffe
Company Secretary and
GM Corporate Services
BBus, CA
Greg joined the Cerebral
Palsy League in 2003,
bringing with him over
30 years experience as a
Chartered Accountant in
public practice. Prior to
joining the Cerebral Palsy
League, Greg ran his own
business consulting practice
and prior to that was at
Deloitte, where he specialised
in audit, insolvency and
corporate finance. Greg
has significantly grown the
organisation’s IT capabilities
and transformed its systems.
His key areas of focus are on
managing growth, property
development and reducing
organisational debt.
Peter Mewett
GM Services
Cert Metallurgy
Peter joined the Cerebral
Palsy League as General
Manager of Services in
2009, with more than 24
years experience in senior
roles in the disability
services sector with nongovernment
organisations
and government. Peter is
passionate about creating
resilience through Cerebral
Palsy League support
services, ensuring people
with a disability are the
ones who make choices
about services that meet
their life goals and allow
them to contribute fully to
their communities. Peter is
a member of sector-wide
groups seeking to influence
public policy direction in the
community sector.
page 48 | Board & Executive Profiles

Rosalie
Cunningham
GM Human
Resources
Rosalie has
more than 20
years experience
working with
major corporations
including IBM,
Samsung, AMP,
the Mars Group
and more recently,
Queensland Rail.
Since commencing
her role as General
Manager Human
Resources, Rosalie
has driven a
customer service
approach to support
managers and
staff as well as to
streamline a number
of processes. In the
year ahead, she
will further develop
initiatives to engage,
support and reward
staff as well as
continue to improve
client service.
Wendy
Lavelle
GM Innovation &
Business Development
BA (PR), Assoc
Dip Habilitation,
Dip Community
Education
Wendy has a wealth
of community
sector knowledge
and management
experience, having
worked in both
accommodation
and employment
services in the UK
and in Australia. She
joined the Cerebral
Palsy League in
2003 working in
client liaison and
then in management
positions in
Mylestones Printing
and Employment. In
her current role, she
manages a range of
services to ensure
the Mylestones
businesses are
progressive,
financially viable and
are providing quality
service to clients.
Ben Cox
GM Fundraising
BA
Ben has 10 years
of experience as
a professional
fundraiser and is
President of the
Fundraising Institute
of Australia’s
(FIA) Queensland
Executive Committee
and a National
Director of the
FIA. Before joining
the Cerebral Palsy
League, Ben helped
the Royal Children’s
Hospital Foundation
and Brisbane
Legacy to grow
their fundraising
programs. A key
focus for Ben is
further enhancing
the Cerebral Palsy
League’s community
fundraising
campaigns,
corporate
partnerships and
major gift programs.
Jordan
McCarthy
GM Marketing &
Communications
MIB, MAIC, BSM
Jordan has a
strong branding
and marketing
background in the
non-profit and
corporate sectors.
Before joining the
Cerebral Palsy
League, she worked
as the Marketing
and Communication
Director for the
international aid
agency, Act for
Peace, to drive a
full rebrand and
grow fundraising.
She has also
developed marketing
campaigns for
corporate software
solutions. Jordan’s
focus will be to
streamline marketing
for fundraising as
well as restructure
services marketing to
better engage with
local communities.
Annual Report 2011/12 | page 49

BOARD OF DIRECTORS
QUALITY AND RISK COMMITTEE
FINANCE AND AUDIT COMMITTEE
MARKETING AND BUSINESS DEVELOPMENT COMMITTEE
INTERNAL AUDIT
CHIEF EXECUTIVE OFFICER
QUALITY AND RISK
SERVICE DELIVERY
CENTRAL ORGANISATIONAL SUPPORT
GENERAL MANAGER
SERVICES
GENERAL MANAGER
INNOVATION
AND BUSINESS
DEVELOPMENT
GENERAL
MANAGER
HUMAN
RESOURCES
GENERAL
MANAGER
CORPORATE
SERVICES
• Mylestones
Mobility Manager
• Mylestones
Printing Manager
• Mylestones
Solutions Manager
• Mylestones
Training Manager
• Mylestones
Employment
• Assistive Technology
Support Service
Manager
• Recruitment
• Payroll
• Performance
Appraisal
GENERAL
MANAGER
MARKETING AND
COMMUNICATIONS
• Online Promotions
• Media
• Communications
• IT Department
• Finance
• Legal
GENERAL
MANAGER
FUNDRAISING
• Corporate Partnerships
• Donor Relations
• Grants and Trusts
• Events
SOUTH
COAST
METRO
SOUTH
METRO
NORTH
MORETON AND
SUNSHINE COAST
SOUTH WEST
QUEENSLAND
WIDE BAY AND
CENTRAL QLD
NORTH/FAR NORTH
QUEENSLAND
Service Centres
• East Brisbane
• Browns Plains
• Capalaba
• Southport
Service Options
Support at Home
• Children/Families &
Adults
Support in the
Community
• Day services
• Community access
• Outside school hours
care
Allied Health Services
• Children and Adults
Service Centres
• East Brisbane
• Fig Tree Pocket
• Moorooka
• Mt Gravatt
Service Options
Support at Home
• Children/Families &
Adults
Support in the
Community
• Day services
• Community access
• Outside school hours
care
Allied Health Services
• Children and Adults
Service Centres
• Brendale
• Bowen Hills
• Ashgrove
• Windsor
Service Options
Support at Home
• Children/Families &
Adults
Support in the
Community
• Day services
• Community access
• Outside school hours
care
Allied Health Services
• Children and Adults
Service Centres
• Strathpine
• Maroochydore
Service Options
Support at Home
• Children/Families &
Adults
Support in the
Community
• Day services
• Community access
• Outside school hours
care
Allied Health Services
• Children and Adults
Service Centres
• Toowoomba
• Ipswich
Service Options
Support at Home
• Children/Families &
Adults
Support in the
Community
• Day services
• Community access
• Outside school hours
care
Allied Health Services
• Children and Adults
Service Centres
• Hervey Bay
• Gladstone
• Maryborough
• Rockhampton
Service Options
Support at Home
• Children/Families &
Adults
Support in the
Community
• Day services
• Community access
• Outside school hours
care
Allied Health Services
• Children and Adults
Service Centres
• Townsville
Service Options
Support at Home
• Children/Families
Support in the
Community
• Outside school hours
care
Allied Health Services
• Children

page
52
Concise Financial Report
The information contained in the concise financial
report is expressed in Australian dollars. In addition
the Directors make the following representations:
(a) the concise financial report is an extract from
the financial report;
(b) the financial statements and specific disclosures
included in the concise financial report have been
derived from the financial report;
(c) the concise financial report cannot be expected
to provide as full an understanding of the financial
performance, financial position and financing and
investing activities of the entity as the full audited
financial report; and
(d) further financial information can be obtained
from the full audited financial report and that
financial report is available, free of charge, on
request to the entity.
The concise financial report includes the statement
of financial position as at 30 June 2012 and the
statement of comprehensive income, statement
of changes in equity and statement of cash flows
for the year then ended and the discussion and
analysis. Copies of our 2011-2012 audited financial
reports can be obtained by writing to the Company
Secretary, 55 Oxlade Drive, New Farm QLD 4006 or
by visiting www.cpl.org.au
Directors’ Report
The Directors present their report together with
the concise financial report of the Cerebral Palsy
League of Queensland for the year ended 30 June
2012 and the auditor’s report thereon.
DIRECTORS
Details of the Directors at any time during or
since the end of the financial year are disclosed
on page 45 in the ‘Board Profiles’ section of this
report.
COMPANY SECRETARIES
Mr. Gregory Cuffe B. Bus. CA was appointed to
the position of company secretary in December
2003. Mr Cuffe joined the Cerebral Palsy League
after a thirty year career in public accounting in
the disciplines of auditing, insolvency, corporate
accounting and finance. Ms Charmaine Harch
LLB GradDipAppCorpGov was appointed as an
additional company secretary in August 2011. Ms
Harch joined the Cerebral Palsy League in March
2004 after a career in general practice law.
Directors’ Participation in Committees
Director
Executive
Appraisal
Finance &
Audit
Nominations
Committee
(no meetings)
Marketing
& Business
Development
Interim
Foundation
Committee
(no meetings)
Quality and
Risk
SG Brady 3/3
YR Burns 2/2
BM Cowley 2/2 4/4
HM Darch 2/2 0/2 3/4
GR Davies
(retired 16/6/12)
SC Fraser 1/1 2/3
DN Lindsay 1/1
MG Pini 2 /3
DT Orr
(retired 26/11/11)
1/2
RH Porter
(retired 26/11/11)
SB Rix 2/2 3/3 1/1
For each meeting, the first figure indicates the number of meetings attended and the second
figure indicates the number of meetings the Director was eligible to attend.
Cerebral Palsy League | Annual Report 2011/12

DIRECTORS’ MEETINGS
Details of the Directors’ attendance at Directors’
meetings are disclosed on the previous page of
this report.
DIRECTORS’ INSURANCE AND
OFFICERS’ INSURANCE
The Cerebral Palsy League maintains insurance
in respect of Directors’ and Officers’ Liability and
legal expenses’ insurance contracts for current
and former directors and officers of the
Cerebral Palsy League.
The Directors have not included details of the
nature of the liabilities covered or the amount of
the premium paid in respect of the Directors’ and
Officers’ Liability and legal expenses’ insurance
contracts as such disclosure is prohibited under
the terms of the contract.
PRINCIPAL ACTIVITY
The principal activity of the Cerebral Palsy League
during the financial year was the provision of
services to people with cerebral palsy or related
disabilities. No significant change in that activity
has taken place during the year.
REVIEW AND RESULTS OF OPERATIONS
Details of the review and results of operations are
given in the ‘Discussion and Analysis’ section on
page 58.
STATE OF AFFAIRS
In the opinion of the Directors there were no
significant changes in the state of affairs of the
Cerebral Palsy League that occurred during
the financial year under review not otherwise
disclosed in this report or the financial statements.
years with the final payment due
on 31 July, 2017. Repayments are
$24,703 per month and include
principal and interest.
Other than the matters discussed above,
the Directors advise that there has not
arisen, in the interval between the end of
the financial year and the date of this
report, any item, transaction or event of a
material and unusual nature likely, in the
opinion of the Directors, to affect the
operations or state of affairs of the
Cerebral Palsy League.
LIKELY DEVELOPMENTS
The directors do not believe there will be
any material changes in the operations of
the Cerebral Palsy League for the next 12 months.
LEAD AUDITOR’S INDEPENDENCE
DECLARATION
The Lead Auditor’s Independence
Declaration is set out on page 54 and
forms part of the Directors’ Report for
the year ended 30 June 2012.
Dated at Brisbane this 13th day of
November 2012 and signed in
accordance with a resolution of
the Directors.
Helen Darch
Director & Chairperson
EVENTS SUBSEQUENT TO END OF
FINANCIAL YEAR
The Cerebral Palsy League has requested an
extension and had approved on 7 July 2012,
a business overdraft of $2,200,000 which is
subject to an annual review by Cerebral Palsy
League bankers but is repayable on demand. This
facility expires on 31 May 2013. In addition the
Cerebral Palsy League has negotiated that it will
commence repayment of its facility of
$1,300,000 over five
Concise Financial Report | page 53

Lead Auditor’s Independence Declaration
Concise Financial Report | page 54

Statement of Comprehensive Income
For the year ended 30 June 2012
2012 2011
$ $
Revenue 69,468,340 65,504,893
Other income - -
(Loss)/profit on sale of assets (1,375,252) (1,424,811)
Cost of sales (1,873,060) (1,998,483)
Employee expenses (53,586,442) (50,740,660)
Depreciation and amortisation (2,000,721) (1,871,012)
Bus and vehicle expenses (2,436,603) (2,170,604)
Operating lease rentals, rates, rent, power and insurance (2,434,628) (2,297,870)
Postage and telecommunications expenses (1,303,894) (1,057,311)
Printing and office supplies (476,898) (555,583)
Property, plant and equipment maintenance expenses (756,485) (774,875)
Travelling expenses (526,418) (514,004)
Chemist and therapy supplies (126,083) (138,378)
General contracts and domestic payments (446,086) (372,339)
Computer maintenance, licence fees and software (377,068) (288,851)
Other expenses from ordinary activities (2,321,113) (2,169,759)
Finance Expense (413,314) (745,050)
Profit/(Loss) for the year (985,680) (1,614,697)
Other Comprehensive Income
Revaluation of equity securities held for sale (5,705) 1,155
Total comprehensive income for the year (991,385) (1,613,542)
Statement of Changes in Equity
For the year ended 30 June 2012
Accumulated
Funds
Asset
Revaluation
Reserve
Total
$ $ $
Balance at 1 July 2010 7,024,669 5,674,651 12,699,320
Comprehensive income for the year
Profit or (loss) (1,614,697) - (1,614,697)
Net change in fair value of available for sale equity
securities
- 1,155 1,155
Transferred to retained earnings 5,122,917 (5,122,917) -
Balance at 30 June 2011 10,532,889 552,889 11,085,778
Balance at 1 July 2011 10,532,889 552,889 11,085,778
Comprehensive income for the year
Profit or (loss) (985,680) - (985,680)
Net change in fair value of available for sale equity
securities
- (5,705) (5,705)
Transfer to retained earnings 543,159 (543,159) -
Balance at 30 June 2012 10,090,368 4,025 10,094,393
page
55

Statement of Financial Position
For the year ended 30 June 2012
2012 2011
$ $
Current Assets
Cash assets and cash equivalents 2,398,375 1,016,208
Trade and other receivables 2,548,077 2,613,610
Assets classified as held for sale 5,783,902 6,616,084
Inventories 114,911 677,480
Total Current Assets 10,845,265 10,923,382
Non-Current Assets
Investments 4,025 9,730
Intangible assets 339,645 275,783
Property, plant and equipment 17,733,255 18,594,889
Total Non-Current Assets 18,076,925 18,880,402
Total Assets 28,922,190 29,803,784
Current Liabilities
Trade and other payables 6,569,725 5,155,924
Employee benefits 3,931,441 3,405,615
Provisions 69,200 50,000
Interest-bearing liabilities 4,666,501 5,204,904
Other 2,391,096 2,555,039
Total Current Liabilities 17,627,963 16,371,482
Non-Current Liabilities
Interest-bearing liabilities - 1,300,000
Employee benefits 1,199,834 1,046,524
Total Non-Current Liabilities 1,199,834 2,346,524
Total Liabilities 18,827,797 18,718,006
Net Assets 10,094,393 11,085,778
Accumulated Funds 10,090,368 10,532,889
Reserves 4,025 552,889
TOTAL 10,094,393 11,085,778
page 56 | Annual Report 2011/12

Statement of Cash Flows
For the year ended 30 June 2012
2012 2011
$ $
Cash flows from operating activities
Receipts from government funding 56,561,864 52,112,086
Receipts from net charitable fundraising 3,155,226 (392,685)
Receipts from customers, clients and others 8,704,540 7,541,495
GST collected 6,946,834 6,778,996
Cash receipts in the course of operations 75,368,464 66,039,892
Payments to employees and suppliers (64,501,406) (59,997,210)
GST paid to suppliers (2,611,885) (2,894,529)
GST paid to ATO (4,334,949) (3,884,467)
Cash payments in the course of operations (71,448,240) (66,776,206)
Net cash from operating activities 3,920,224 (736,314)
Cash flows from investing activities
Acquisition of intangible assets (273,608) (129,587)
Land development costs - (2,519,120)
Acquisition of property, plant and equipment (9,502,196) (11,658,395)
Proceeds from sale of land development 9,849,965 13,678,066
Proceeds from sale of property, plant and equipment 1,104,569 8,353,595
Net cash from investing activities 1,178,730 7,724,559
Cash flows from financing activities
Proceeds from borrowings 10,797,519 5,821,941
Repayment of borrowings (12,997,748) (12,324,881)
Interest and dividends received 145,999 92,693
Net cash from financing activities (2,057,566) (6,410,247)
Net increase/(decrease) in cash held 3,041,388 577,998
Cash at the beginning of the financial year (643,013) (1,221,011)
Cash and cash equivalents at 30 June 2012 2,398,375 (643,013)
Concise Financial Report | page 57

Discussion and Analysis
The Cerebral Palsy League again experienced
significant and sustained growth in the financial
year ended 30 June 2012. The result for the year
was an audited deficit of $0.986M (2011 a deficit
of $1.615M).
The Cerebral Palsy League continued to expand
its service activities particularly in the area
of lifestyle packages for individual adults and
employment services. Government grants to fund
the provision of services to children and adults
increased from $52.922M to $56.510M. Revenue
from sales, manufacture and modifications
of specialised equipment and technical aids
decreased from $3.631M to $3.078M.
Charitable donations and fundraising activities
helped fund service provision by producing a net
income of $0.445M as compared with $0.856M
last year. Whilst art union ticket sales showed a
modest increase donations increased only from
$1.365M to $1.375M due to the ever increasing
competition for donations. Bequests in the
current year were only $0.269M which was down
from $0.775M last year.
All service regions are required to operate under
a balanced budget. Fundraising income is also
applied to service delivery.
The Cerebral Palsy League at year-end owed its
bankers $3.294M ($3.546M in 2011) in respect of
vehicles purchased and $1.300M in respect of the
refurbishment of its Toowoomba property.
In addition, the Cerebral Palsy League had a
secured overdraft of $2.200M ($1.659M in 2011)
in place which is used as a come and go facility
for cash flow requirements. Total secured debt
at year-end was $4.667M ($6.505M in 2011). It
should be noted that the Cerebral Palsy League
has a policy of gaining revaluations every three
years of all of its property holdings on the
basis of open market value for existing use, but
the Cerebral Palsy League does not book the
revaluations. In the current year such revaluations
were not carried out. At the time when the
valuations were carried out the market value
of Cerebral Palsy League’s land and buildings
totalled $24.626M. These will be completed again
in the 2013 financial year.
page
58
While the Cerebral Palsy League again
experienced significant growth in the service
delivery area in the current financial year, the
prevailing economic conditions of previous years
which had a significant negative impact on the
Cerebral Palsy League’s commercial division were
not experienced in the current year to the same
degree. Overall however, the commercial division
had reduced profitability for the current financial
year.
Overall, revenue increased by 6.05% to $69.468M
while expenses increased by 4.97% to $70.454M.
Depreciation and amortisation for the year was in
excess of $2.000M.
During the current financial year, the Cerebral
Palsy League was fortunate to sell the remaining
blocks of land from its Fig Tree Pocket
development. These funds were primarily used
to commence a cash buffer to protect working
capital for the future.
The Cerebral Palsy League is an outbound service
provider to over 5,000 clients with cerebral palsy
and other related physical disabilities. As such the
largest cost is related to staff and their associated
remuneration. This absorbed $53.586M compared
to $50.741M last year.
Highlights from the Cerebral Palsy League’s cash
flow for the current year were that the Cerebral
Palsy League generated cash from operations
of $3.920M compared to having used cash in
operations last year of $0.736M. This amount
generated from operations plus cash generated
from investing activities was used for repayments
of borrowings.
The Cerebral Palsy League has requested an
extension and had approved on 7 July 2012,
a business overdraft of $2,200,000 which is
subject to an annual review by the Cerebral Palsy
League bankers and is repayable on demand. This
facility expires on 31 May 2013. In addition the
Cerebral Palsy League has negotiated that it will
commence repayment of its facility of $1,300,000
over five years with the final payment due on 31
July, 2017. Repayments are $24,703 per month
and are a combination of principal and interest.
Other than the matters discussed above, the
Directors advise that there has not arisen, in the
interval between the end of the financial year
and the date of this report, any item, transaction
or event of a material and unusual nature likely,
in the opinion of the Directors, to affect the
operations or state of affairs of the Cerebral Palsy
League.

Independent Audit report
Concise Financial Report | page 59

Financial Overview
2008-2012 FINANCIAL COMPARISON
2008 2009 2010 2011 2012
The table below illustrates trends in revenue generation of the organisation over the last five years.
millions
80
70
60
50
40
30
20
10
0
++ ++ ++ ++ ++ ++ ++
Government
commercial
Fundraising
other
total income
total
expenditure
net equity
& reserves
WHERE OUR MONEY
COMES FROM – 2011/12
INCOME COMPARISON
2011/12 FUNDRAISING
INCOME
HOW OUR MONEY
IS SPENT – 2011/12
Expenditure
Government 81% (56.510)
Art Unions 40% (1.603)
81+6+9+4+A40+20+14+8+11+7+A76+17+2+2+3+A
Employees 76% (53.586)
Fundraising 6% (3.977)
Grants 20% (0.802)
Operations 17% (12.290)
Other 9% (5.903)
Donations 14% (0.573)
Property 2% (1.203)
page
60
Commercial 4% (3.078)
Events 8% (0.308)
Other 11% (0.420)
Bequests 7% (0.269)
Loss on Sale of Assets
2% (1.375)
Depreciation and
Amortisation 3% (2.000)

++
2008-2012 EXPENDITURE
Employees
50
40
30
20
10
0
millions
++ ++ ++ ++
2008 2009 2010 2011 2012
Operations
Property
Loss on Sale of Assets
Depreciation and Amortisation
++++ ++++ ++++ ++++ ++++
2008-2012 FUNDRAISING INCOME COMPARISON
Events
Art Unions Donations Bequests Other
5
4
3
2
1
0
2008 2009 2010 2011 2012
millions
Total
Fundraising ratio
The Cerebral Palsy League spends every dollar
of fundraising income on its clients as the costs
of the fundraising department are met from
central organisational support. However in the
interests of transparent reporting, the costs
directly attributable to the raising of the gross
income have been matched to that income
in the table above. Even after this is done,
the Cerebral Palsy League would still retain
between 28% and 38% of every fundraising
dollar for the provision of services or to
expand client facilities.
Donations and art union sales have been
the principal source of fundraising revenue
over the last five years and are expected to
be so again in 2012. Donations recovered
significantly in the current financial year as a
direct result of competition easing somewhat
for discretionary donations.
61

Legacies and bequests are not budgeted for each year but can substantially affect the final
fundraising result.
ADMINISTRATION RATIOS
The Cerebral Palsy League measures the following key administration ratios each month. The key
for measuring same is:
High Risk: Increasing by > 10% over prior year
Moderate Risk: Increasing by >5%

dependency on government funding, service
environment, occupational health and safety,
property matters, financial reporting and the
purchase, development and use of information
systems.
RISK MANAGEMENT AND COMPLIANCE
AND CONTROL
The Cerebral Palsy League strives to ensure
that its products and service delivery are of the
highest standard. The Cerebral Palsy League
is currently certified as a Quality Assured
organisation under the Queensland Disability
Service Standards, Commonwealth Disability
Service Standards and AS/NZS ISO 9001-2008.
The Board is responsible for the overall internal
control framework, but recognises that no costeffective
internal control system will preclude
all errors and irregularities. The Cerebral Palsy
League’s internal compliance and control
systems include:
• Service Region and Operating Unit controls -
Service and operating units are required to comply
with financial controls and procedures including
information system controls detailed in
procedures manuals
• Functional Specialty Reporting – Key areas subject
to regular reporting to the Board include property
projects, financial operations and marketing and
fundraising initiatives
• Investment Appraisal – Guidelines for capital
expenditure, levels of authority and project
assessment are used
In addition, practices have been
established to ensure:
COMPLIANCE WITH CHANGES IN
GOVERNMENT REGULATION
One of the significant risks currently being
managed by the Cerebral Palsy League relates
to the cost of compliance with government
regulatory change. Many of the Cerebral Palsy
League’s building facilities are now aged and
there is increasing financial pressure upon
the Cerebral Palsy League to meet new and
improved government standards.
OCCUPATIONAL HEALTH AND SAFETY
The Chief Executive Officer is responsible for
ensuring the ongoing employee awareness of
health and safety issues in the workplace. The
importance of this issue to the Cerebral Palsy
League was highlighted in prior financial years
by the extraordinary increase of the Cerebral
Palsy League’s Workcover premium. Over
the past five years, significant emphasis has
been placed on educating staff, clients and
their families on the importance of complying
with directives relating to occupational health
and safety, such as correct lifting procedures.
The Board and senior management monitor
employee safety statistics, review work practices
and receive reports on the results of incident
investigations throughout the year.
The Cerebral Palsy League’s premiums are
affected by the level of statutory and common
law claims. Since the 2009-10 financial
year, these have again increased which has
contributed to an ongoing and significant rise in
premiums.
PRODUCT LIABILITY
• Financial exposures are controlled
• Capital expenditure above a certain size
obtains prior Board approval
• Occupational health and safety standards
are monitored and regularly reviewed to
achieve high standards of performance and
compliance with regulations
• Business transactions are properly
authorised and executed
• Environmental regulation compliance
• The quality and integrity of personnel is
identified and maintained
• Financial reporting accuracy and
compliance with the financial reporting
regulatory framework
This risk relates to the adjustment and
maintenance of equipment undertaken by
Mylestones Mobility and is addressed through
contractual arrangements and the Cerebral Palsy
League’s quality assurance process.
ASSESSMENT OF EFFECTIVENESS OF
RISK MANAGEMENT
The Board has established an internal audit
function to help it in ensuring compliance
with internal controls and risk management
programs. An independent review to assess and
evaluate the quality of the internal audit function
and its effectiveness will be performed at regular
intervals to be determined by the Finance and
Audit Committee.
page
63

ETHICAL STANDARDS
All Directors, managers and employees of
the Cerebral Palsy League are expected to
act with integrity and objectivity, striving
at all times to enhance the reputation
and performance of the Cerebral Palsy
League. Every employee has a nominated
supervisor to whom they may refer any issues
arising from their employment. Executive
Management has continued the process of
developing an Ethical Standards Manual
which will document such policies.
CODE OF CONDUCT
The Cerebral Palsy League has a policy that
all directors, managers and employees must
comply with the code of conduct. The policy
addresses the following:
• Aligning the behaviour of the board,
management and employees with the code
of conduct by maintaining appropriate core
company values and objectives
• Fulfilling responsibilities to clients,
customers and consumers by maintaining
high standards of service delivery, product
quality and safety of goods produced
• Usefulness of financial information by
maintaining integrity of data, appropriate
accounting policies, practice and disclosure
• Maintaining employment practices
such as occupational health and safety,
employment opportunity and community
activities
• Dispute resolution
• Conflicts of interest
• Responsibilities to the individual client,
such as privacy, use of confidential
information
• Confidentially of corporate information
• Compliance with legislation and laws
• Fair dealing
• Reporting of unethical behaviour
• Protection and proper use of the Cerebral
Palsy League’s assets
QUALITY AND INTEGRITY OF
PERSONNEL
A formal appraisal process is continuing to be
implemented that requires that appraisals be
conducted at least annually for all employees.
Training and development opportunities
and appropriate remuneration with regular
performance reviews create an environment
of cooperation and constructive dialogue
between employees and senior management.
Risk management policies are established to
identify and analyse the risks faced by the
Cerebral Palsy League, to set appropriate risk
limits and controls, and to monitor risks and
adherence to limits. Risk management policies
and systems are reviewed regularly to reflect
changes in market conditions and the Cerebral
Palsy League’s activities. These policies and
systems allow management of risks as they
arise including:
CREDIT RISK
Credit risk is the risk of financial loss to
the Cerebral Palsy League if a customer or
counterparty to a financial instrument fails to
meet its contractual obligations, and arises
principally from the entity’s receivables from
customers and other financial assets.
The Cerebral Palsy League limits its exposure
to credit risk by only investing in liquid
securities and only with Australian banks that
have very high credit ratings.
The Cerebral Palsy League’s exposure to credit
risk is influenced mainly by the individual
characteristics of its customers, those being
clients of the Cerebral Palsy League, other
sector participants, government departments,
commercial enterprises and car dealers.
LIQUIDITY RISK
Liquidity risk is the risk that the Cerebral Palsy
League will not be able to meet its financial
obligations as they fall due.
page 64 | Financial Overview

The Cerebral Palsy League’s approach to
managing liquidity is to ensure as far as
possible it will always have sufficient liquidity
to meet its liabilities when due, under both
normal and stressed conditions, without
incurring unacceptable losses or risking
damage to the entity’s reputation.
65
Typically the Cerebral Palsy League ensures
it has sufficient cash on demand or unused
credit facilities to meet expected operational
expenses for a period of 60 days.
MARKET RISK
Market risk is the risk that changes in market
prices, such as interest rates and equity prices
will affect the Cerebral Palsy League’s income
and expenses or the value of its holdings of
financial instruments. The objective of market
risk management is to manage and control
market risk exposures within acceptable
parameters, while optimising the return.
Interest rate risk refers to the risk that the
value of a financial instrument or cash flows
associated with the instrument will fluctuate
due to changes in market interest rates.
Interest rate risk arises from interest-bearing
financial assets and liabilities that the Cerebral
Palsy League utilises. Interest-bearing
financial assets are generally short-term liquid
assets.
The Cerebral Palsy League’s interest rate risk
arises primarily from investments in cash and
cash equivalents and bank loans at variable
interest rates which exposes the entity to
cash flow interest rate risk. The Cerebral
Palsy League does not hedge its interest
rate risk exposure.
“We focus on how
our organisation can
continuously improve to
deliver services above and
beyond client expectations.
This focus on excellence
drives the Cerebral Palsy
League’s development
of efficient and effective
systems.”
Angela Tillmanns
CEO
Cerebral Palsy League | Annual Report 2011/12

our thanks
Individuals
We would like to thank the following individuals for supporting us in a myriad of ways,
including generously donating funds, raising funds, providing pro bono services, speaking at
engagements, and being part of media opportunities and appeals.
Michelle Ball
Mark Betts
Lauren Betts
Hamish Campbell and family
Paul Campion (Campo)
Craig Chapman
Rob Christie and family
Sydney Cook and family
Zoë Cotton
Rowan Crothers and family
Hayley Delaforce
Lucy Delaforce
Tanya Dennis, David Marler and family
Rachael Dodds and family
Robert Dogger and family
Nicole Dolan
Jared Eiby and family
James Fitzgerald and family
Heather Foord
Martin Foreman
Simone Fraser
Karen Greenland and family
Michael Groom
Brent Hailey
Aedan Harris and family
Jessica Healy and family
Maddie Holgate and family
Bernie Hollett
Raymond Holt
John Hughes
Allan Illty
Fiona Kennedy
Michael Klatt
Maree Knox
Jay Larkins and Jarrod Larkins Law
Todd Levi
Chris Mackie
Rheed McCracken
Matthew McDonald
Brendan McKeiver and family
Bridie McKim
Craig and Andrea McKim
Liz Navratil
Suli Peek and family
Kendall Perkins
Andy Pinches
Lachlan Piper and family
Andrew Pope
Michelle Rhodes and family
Jessie-Lee Russel and family
Tahlea Russell and family
John Rynn
Chris Scott
Laura Scurr
Mr and Mrs Kevin and Kay Seymour
Lucy Smith
Ray Smith
Simone Stark
Derek Tan
Hannah Tregaskis
Chris Townsley
Brooke Weeks
Jill Wilson
66

Volunteers
Thank you to the hundreds of volunteers
who donated their time and energy to help
us support and provide services to children
and adults with physical disabilities.
Commonwealth Government
Department of Families and Housing,
Community Services and Indigenour Affairs
(FaHCSIA)
Department of Education, Employment and
Workplace Relations (DEEWR)
Queensland Government
Department of Communities, Child Safety
and Disability Services
Queensland Health
Department of Education, Training and
Employment
Community Grants, Trusts and
Foundations
Annie Lickes Estate
ANZ Staff Foundation
Australian Lions Mobility Foundation Walter
and Eliza Hall Trust
BDO
Broncos Charity
Cecilia Kilkeary Foundation
Energex Community Fund
Gambling Community Benefit Fund
Guanaba South Coast Country Music Club
Hallifax Family Trust
Hervey Bay Garden Club
Hog’s Breath Donations
Inner Wheel Club of Brisbane North
Ipswich City Council Community Fund
John McLean Foundation
Master Builders
Mayoress Fund, Rockhampton
Port of Brisbane Authority
Redland City Council
Reuben Pelerman Benevolent Fund
Stocklands Community Grants
Thiess Community Partnerships
Walter and Eliza Hall Trust
Willis Insurance
Wright’s Helidon Quarry (Wagners)
Young Care
Zig Zag Foundation
Research Grants and Awards
Australian Physiotherapy Association,
Dorothy Hopkins Award for Clinical
Research
Commonwealth Government - Department
of Innovation, Industry, Science and
Research, Australian Postgraduate Award
Gambling Community Benefit Fund
Queensland Government - Department of
Employment, Economic Development and
Innovation, Smart State PhD Scholarship
Sponsors, Supporters and
Corporate Partners
These organisations and their staff
supported us in a variety of ways including
sponsorship, gifts in kind, volunteering and
corporate giving.
Abigroup
AICD
Allens Linklaters
Amalgamated Pest Control
BAA
Brisbane Lions
Brisbane Roar
Bunnings
Digital Genius
Food Spectrum
IBM
Ironside State School
Minter Ellison
Parsons Brinckerhoff
Roma Street Parklands
Rotary
Shine Lawyers
Subaru
Super Retail Group
Treasury Casino and Hotel
Urban Climb
Visy
WANTZ Committee
Westfield North Lakes and Strathpine
Westpac
Xstrata Copper
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