CPL Annual Report 2011/12 - Cerebral Palsy League

Photo: Rebecca Greigg enjoys attending the
Cerebral Palsy League’s Morooka Support in
the Community service
CORPORATE GOVERNANCE
44
CLIENT SERVICE
Client Service
• By supporting services to streamline
systems and processes, greater
efficiencies have been created in
work-flow management
INNOVATION
Innovation AND EXCELLENCE and Excellence
• The Cerebral Palsy League is the only large
disability services provider in Queensland
to be certified under ISO9001:2008
Overview
The Cerebral Palsy League is committed to
delivering the best quality services in the
most efficient manner possible. Our Board
is supported by an independent Corporate
Governance function that provides expertise
in internal auditing, risk management, quality
assurance and certification.
The Corporate Governance team helped to
facilitate a continued culture of quality, best
practice and continuous improvement across
the organisation through informing and
educating staff so they can deliver the best
services possible.
Skilling our people
Throughout the past year, the Corporate
Governance team has trained direct support
staff and managers to undertake Internal
Quality Reviews in their own regions and
services. This new approach ensures a
greater sense of ownership of review findings
by staff and an increased commitment to
addressing opportunities for improvement.
Staff undertake reviews on an ongoing
basis, thus fostering a culture of ‘continuous’
improvement.
In the interests of best practice, we worked
closely with managers to help identify and
resolve any issues, update risk action plans
and build on the Cerebral Palsy League’s
intranet to ensure that it is a valuable
reference tool to support the organisation.
Creating efficiencies
The organisation was recertified under
the Queensland and Commonwealth
Disability Service Standards and ISO
9001:2008, Quality Management Systems
for a further three years. The Cerebral Palsy
League is the only large disability services
provider in Queensland to be certified
under ISO9001:2008, a testament to our
commitment to quality client and customer
service.
Looking forward
The Corporate Governance team is currently
establishing a Project Management Office
to support and facilitate the planning
and implementation of rigorous project
management methodology throughout
the organisation. This will assist close
monitoring of the Cerebral Palsy League’s
new strategic direction to ensure that it
remains relevant to our clients under a
National Disability Insurance Scheme. We
will continue to promote the importance
of quality management, risk management
and continuous improvement to all staff as
part of the Cerebral Palsy League culture of
continuous improvement.