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Thursday 16 October 2014 (AM)
Specialized Tracks
A Revolution in Distribution
And what about the
‘intermediaries’?
11:15 – 12:00
The value of intermediaries: Distribution
costs and LCC sales via travel agents/GDSs
How do intermediaries bring value to the
customer?
How could airlines target and control their
increasing acquisition costs? What are the
challenges and opportunities for selling
ancillaries with intermediaries? Who are the
new entrants and innovators in the market?
Moderator:
↗ Marc Rosenberg, Owner, Marsalyn
Creative
Panelists:
↗ Andrew Phillips, Senior Technical
Manager, Skyscanner
↗ Julie Kyse, VP Transport Americas,
Expedia
↗ John Lyon, Partnerships & Strategy,
Google
↗ Marc Nasr, Managing Director,
eCommerce, United Airlines
12:00 – 13:00
How to serve the corporate customer?
What are the needs of the corporate
customer and who can serve them better?
Who is the key partner for tomorrow? Will it
still be the TMC? Is Open Booking really
going to change the landscape?
Moderator:
↗ Mike Premo, President & CEO, ARC
Panelists:
↗ Cory Garner, Managing Director,
Distribution and Data
Commercialization, American Airlines
↗ Sarah Makings, Global Travel Category
Manager, KPMG International
↗ Ken McLeod, Corporate Director,
Advantage Travel Centres Ltd.
↗ Paul Ruden, SVP, Legal & Industry Affairs,
American Society of Travel Agents
↗ Mike Koetting, Executive Vice President,
Concur
WPS 2014
P R O G R A M
D I R E C T O R Y
Airport 2025
Track sponsored by:
Airports in 2025 - How can we
create a better experience while
simultaneously assuring security and border control?
Self-service, automation and now a focus on process
elimination - what’s next? Learn how airport design
anticipates infrastructure changes in new airport
development but also in refurbishing existing airports.
11:15 – 11:45
Airport 2025: What are the challenges ahead?
Extravagant shopping, dining experiences, & huge
open spaces - for the safe & efficient movements of
people and goods. Where did it go wrong?
↗ Blair Nadeau, Airport Operations and Planning
Leader, Boeing
11:45 – 12:15
Meet the Architects
What is the most efficient airport design for airline
operations? Single travel, toast-racks, circular
satellites? How should ground handler facilities be
located ? How can turnaround speeds be improved? Is
there a conflict between space, shops and passengers?
Moderator:
↗ Andrew Price, Head, Airport Ops., IATA
Panelists:
↗ Tom Darmody, Director of Transportation, HOK
(invited)
↗ Daniel J. Agostino, A.D Ops., Miami Airport
(invited)
↗ Antoinette Nassopoulos Erickson, Partner,
Foster+Partners
12:15 – 13:00
What is operational design?
Airports are being planned today, but will they be
efficient? How do you retroactively improve efficiency
in today’s operations? This session brings together the
IATA experts in airport design and operation to present
ways in which operations can be improved, often at
minimal cost.
↗ Colin Spear, A.D., Airport Dev., IATA
↗ David Stewart, Head, Airport Dev., IATA
↗ Allan Young, A.D., Airport Dev., IATA
↗ Andrew Price, Head, Airport Ops., IATA
13:00 – 14:15 Networking Lunch
CIO & IT Executives Forum
11:15 – 11:45
Fostering a Culture of Innovation with Cloud
Cloud computing can help airlines experiment
more, move faster, and better align IT and
business groups. But, cloud is changing more
than just technology. It’s shifting how teams
collaborate and deliver new innovations
throughout business. In this session we’ll
discuss how companies are using cloud
computing to reimagine the traditional roles of
people, process, and technology
↗ Enterprise CIO Advisor, Amazon
11:45 – 12:15
Is Common Use Infrastructure needed in the
future and what role does cloud play?
Is there a better way to provide the common
use infrastructure which currently is a $1Bn
dollar item? We look at this infrastructure need
in the light of new technology: up to 50% of
customers check in via mobile, kiosks manage
20% of global check ins, and now we have cloud
technology which is both reliable and cost
effective. We look at this problem from three
angles, the standard setter, the airline and the
airport. What is the future?
↗ Paul Behan, Director, Passenger – Airport,
Passenger, Cargo and Security, IATA
12:15 – 13:00
Leveraging Big Data in Aviation: Panel
Discussion
Within an airline, we have unique data and
analytical challenges:
- Inherent complexity, and unavoidable
subjectivity (revenue and cost allocations), of
making fact-based decisions in a network-based
business
- “Megatrend” of rising IT spending on front
office and customer engagement
- Greater focus on revenue side of business
By looking at real life case studies, we aim to
address two key questions in regard to big data
- What are highest-value improvements in
airline business analytics?
- How to get IT and business users to speak the
same language?
↗ David Hoppin, CEO, DiiO