Annual Report 2012 - Raiffeisen Bank Kosovo JSC

E-Learning proved popular during 2012. In its second year of existence there was an impressive level of interest and
support by Bank employees to participate in internally created and also Raiffeisen Bank International (RBI) courses.
During 2012, over 4120 staff enrolled in in-house courses and over 130 enrolled in RBI courses. It is envisaged that
through e-Learning and blended learning we will be even more efficient and cost-effective in delivering programmes to
all employees in a very short period of time.
In 2012 a new internal development initiative was launched named Diamond Academy. This programme aims to
develop the knowledge and expertise of Bank employees through a motivating combination of practical, alternative and
academic methods of learning.
In addition to the activities already mentioned, Raiffeisen Bank Kosovo continued to sponsor post-graduate studies and
special courses as part of the specific support to capacity building. As a result 16 employees were sponsored and are
expected to finish their studies in 2013. Furthermore, there were a number of existing professional and new courses
offered to Bank employees on a wide range of topics from technical to soft skills training. Lifelong learning is one of the
key messages in the bank for all employees.
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Addresses Glossary Financial Statements Segment Reports Overview Macroeconomic Environment RBI Vision and Mission Management Board Introduction