Annual Report 2012 - Raiffeisen Bank Kosovo JSC
Annual Report 2012 - Raiffeisen Bank Kosovo JSC
Annual Report 2012 - Raiffeisen Bank Kosovo JSC
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Content<br />
<strong>Report</strong> of the Supervisory Board 4<br />
<strong>Report</strong> of the Management Board 5<br />
The Management Board of <strong>Raiffeisen</strong> <strong>Bank</strong> <strong>Kosovo</strong><br />
6<br />
Organisational Structure 7<br />
Vision and Mission 8<br />
<strong>Raiffeisen</strong> <strong>Bank</strong> International at a glance 9<br />
The Macroeconomic Environment in <strong>Kosovo</strong> 10<br />
<strong>Raiffeisen</strong> <strong>Bank</strong> <strong>Kosovo</strong> - Overview 12<br />
Treasury 17<br />
Corporate <strong>Bank</strong>ing 18<br />
Corporate Customers 18<br />
Corporate Product Development 18<br />
Small Enterprises 19<br />
Retail <strong>Bank</strong>ing 20<br />
Micro Enterprises 20<br />
Private Individuals 20<br />
Product Management and Development 20<br />
Distribution Channels 21<br />
Customer Service 21<br />
Credit and Risk Management 22<br />
Operations 22<br />
Information and Computer Technology 24<br />
Personnel Training and Management 24<br />
Financial Statements 26<br />
<strong>Raiffeisen</strong> Glossary 66<br />
RBI Group in Europe 67<br />
Addresses and Contacts 68