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Annual Report 2012 - Raiffeisen Bank Kosovo JSC

Annual Report 2012 - Raiffeisen Bank Kosovo JSC

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Content<br />

<strong>Report</strong> of the Supervisory Board 4<br />

<strong>Report</strong> of the Management Board 5<br />

The Management Board of <strong>Raiffeisen</strong> <strong>Bank</strong> <strong>Kosovo</strong><br />

6<br />

Organisational Structure 7<br />

Vision and Mission 8<br />

<strong>Raiffeisen</strong> <strong>Bank</strong> International at a glance 9<br />

The Macroeconomic Environment in <strong>Kosovo</strong> 10<br />

<strong>Raiffeisen</strong> <strong>Bank</strong> <strong>Kosovo</strong> - Overview 12<br />

Treasury 17<br />

Corporate <strong>Bank</strong>ing 18<br />

Corporate Customers 18<br />

Corporate Product Development 18<br />

Small Enterprises 19<br />

Retail <strong>Bank</strong>ing 20<br />

Micro Enterprises 20<br />

Private Individuals 20<br />

Product Management and Development 20<br />

Distribution Channels 21<br />

Customer Service 21<br />

Credit and Risk Management 22<br />

Operations 22<br />

Information and Computer Technology 24<br />

Personnel Training and Management 24<br />

Financial Statements 26<br />

<strong>Raiffeisen</strong> Glossary 66<br />

RBI Group in Europe 67<br />

Addresses and Contacts 68

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