IT Handbook - Directories - University of Cincinnati

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Services at a Glance Help Desk/ResNet: When you have a question or need support, the UCIT Help Desk is a quick phone call away! Just dial 556-HELP. Our Help Desk Technicians will get you the answer you need, or point you in the right direction. Having an issue with your device? Stop by ResNet, located on MainStreet, and let one of our technicians troubleshoot it for free! Visit uc.edu/ucit/helpdesk for more information. UC Mobile App: No Bearcat should be without the UC Mobile App – your mobile connection to campus maps, shuttle tracker, Blackboard, athletics and more! You can download the UC Mobile App for your Android (on.uc.edu/WLPsm8) or Apple (on. uc.edu/VtqRTV ) device. Have a passion for development or an idea for the next big app? Stop by the UC App Lab on MainStreet to learn how you can collaborate with UC students, faculty and developers to gain experience in the exciting world of mobile app development. Need help with technology? Our Help Desk is here for you! 513-556-HELP(4357) helpdesk@uc.edu Or visit ResNet, our student walk-in help desk, on MainStreet across from Tangeman University Center (TUC) Blackboard: Blackboard is how you’ll end up communicating with most of your professors on the Internet. Blackboard hosts your class syllabus, podcasts, links, videos and grades posted by your professor. It is also a great way to connect with news and events at UC! To log on, use your UC-issued username and password at blackboard.uc.edu Email: That username and password you used on Blackboard also logs you onto your UC email account. Microsoft Office 365 is your official school email. Make sure you check it often, so you don’t miss out on anything important. But it is a lot more than just that! Students can access calendars, web conferencing and Sky Drive Pro – your personal web storage cloud! Just go to mail.uc.edu and use your log on credentials. Learn more at uc.edu/ ucit/email/office365. GENERAL POLICY ON THE USE OF INFORMATION TECHNOLOGY Secure Wireless: UC’s campus is 100% wireless. www.uc.edu/ucit/policies.html That means you can access our secured wireless network from every building and select green As an institution of higher learning, the university both uses information technology spaces on campus. Whether you have a smart and supplies it to the members of the university phone, tablet or laptop, you never have to worry community. This policy sets forth the general about staying connected to what matters to you! rights and responsibilities common to all uses of You can even print from your dorm room with information technology. wireless printing in residence halls! To learn how to connect to our secured wireless network, contact the Help Desk or stop by ResNet on MainStreet. Computer Labs and File Storage: If you don’t have a computer, don’t worry! We do! We’ve got over 400 computers or kiosks all over campus. And when it’s late, you can head over to UCIT@Langsam — our 24 hour computer lab on the fifth floor of Langsam Library. You’ll find 100 computers, quiet study areas and breakout rooms with SMART Boards. You’ve got access on your time, anytime! And with UC File Space, you even have a place to store your files, host your website or update your blog! 74
uc.edu/ucit/students GoCharge Charging Stations: A long day on campus doesn’t have to mean the death of your phone or tablet’s battery! GoCharge, UC’s free mobile device charging stations, allow you to securely lock your device and leave it so it can charge while you’re away. Check out our GoCharge stations located at the Tangeman University Center’s food court and UCIT@Langsam, the 24-hour computer lab in Langsam Library. Information Security: UCIT’s Office of Information Security is here to help the UC community maintain a secure computing environment. But safety is everyone’s responsibility! Visit our website, uc.edu/infosec, or connect with Information Security @UC_OIS on Twitter for tips on how to keep your computer and information safe – like learning how to protect your personal information from being stolen with an email phishing scam. Free and Discounted Software: Did you know that students can download McAfee anti-virus software for free? As a matter of fact, students can take advantage of more than 15 free or discounted software programs, like Microsoft Office Suite! Before you make a software purchase, be sure to check out all the discounts available by visiting uc.edu/ucit/ware/software. Lynda.com: Lynda.com is an online video-training library with more than 1,400 software, careerdevelopment, and technology training titles that is FREE to access anywhere using your UC username and password. Lynda’s video courses are taught by industry experts, teachers and professionals AND allow you to earn certificates of completion! Learn more or check out an online training video at uc.edu/ucit/learningtechnologies/lynda. Order services: Student GetIT is the system you use to order IT items and services. Password Reset: Password Self-Service allows you to reset your password to any connected application without having to call Help Desk. You simply answer a few questions and, if you later forget your password, you can reset your password instantly using PSS. You will be prompted with your questions and then allowed to reset your password yourself! Printing: Each student recieves 150 free black and white prints per semester free of charge. After that, copies are 7 cents per page. Large page sizes and color printing are available in some locations. VPN: VPN stands for Virtual Private Network. It’s how to access UC systems when you aren’t on campus. Most of the time, you won’t need it because only restricted information and systems access requires VPN. But sometimes, you may need to access something from the library website that is only available to staff, students or faculty, and you’ll need to log into the VPN. UCIT @ Langsam Computer Lab located on West Campus • 540 Langsam Library • 513-556-0168 Open 24 hours a day, 7 days a week! Equipped with macs, PCs & a sweet suite of software. Plus, quiet study rooms with smart boards. More information about all our labs at labs.uc.edu/. 75
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IT Handbook - Directories - University of Cincinnati

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