Dump<strong>in</strong>g the Fair Debt Collection Practices Act The Case for Us<strong>in</strong>g State <strong>Law</strong> to Fight Abusive Debt Collection Practices By Just<strong>in</strong> P. Nichols* Introduction Corruption runs ramp<strong>an</strong>t <strong>in</strong> the debt collection <strong>in</strong>dustry <strong>an</strong>d federal law has proved ill equipped to stop it. 1 This article explores the history <strong>an</strong>d prognosis of the debt collection <strong>in</strong>dustry, compares <strong>an</strong>d contrasts federal debt collection laws with Texas law, exam<strong>in</strong>es the effectiveness of seek<strong>in</strong>g redress under each statutory scheme, <strong>an</strong>d advocates Texas practitioners use state law rather th<strong>an</strong> federal law to pursue relief for Texas consumers aggrieved by debt collectors. 26 Journal of <strong>Consumer</strong> & Commercial <strong>Law</strong>
History & Background From 1950 to 1971 consumer credit <strong>in</strong> the United States rose from $21.5 billion to $137.2 billion. 2 In November 1957, when Americ<strong>an</strong>s owed $48.4 billion <strong>in</strong> consumer debt, 3 the Georgia Supreme Court held “a consumer who voluntarily applies for <strong>an</strong>d obta<strong>in</strong>s credit impliedly consents for her creditor to take all reasonable action needed to collect the bill.” 4 Today, Americ<strong>an</strong>s owe some $2.5 trillion <strong>in</strong> consumer debt, 5 <strong>an</strong>d the bus<strong>in</strong>ess of collect<strong>in</strong>g the debt has grown exponentially. In 1976 there were 5,000 debt collection firms across the country, collectively return<strong>in</strong>g some $5 billion <strong>in</strong> outst<strong>an</strong>d<strong>in</strong>g debt; each firm employ<strong>in</strong>g <strong>an</strong> average of eight employees. 6 By 2005 there were 6,500 debt collection agencies, collectively return<strong>in</strong>g $39.3 billion <strong>in</strong> debt, <strong>an</strong>d each hir<strong>in</strong>g <strong>an</strong> average of 70 debt collectors. 7 While m<strong>an</strong>y <strong>in</strong>dustries are contract<strong>in</strong>g, the debt collection <strong>in</strong>dustry is expected to cont<strong>in</strong>ue to grow steadily; by 19.34% from 2008 to 2018. 8 The path to the massive consumer credit <strong>an</strong>d debt collection <strong>in</strong>dustries is not without a colorful history. In 1973 the Texas Legislature, cit<strong>in</strong>g the need to address unethical debt collection practices <strong>an</strong>d harassment of consumers 9 by “control[<strong>in</strong>g] <strong>an</strong>d curtail[<strong>in</strong>g] the practices used <strong>in</strong> the collection of debts,” 10 enacted the Texas Debt Collection Act (“TDCA”). 11 In 1978 Congress took up the issue. While some felt a federal law would <strong>in</strong>fr<strong>in</strong>ge on states’ rights, others argued state laws <strong>in</strong>tended to protect consumers from debt collectors were <strong>in</strong>adequate. 12 In the end Congress, f<strong>in</strong>d<strong>in</strong>g “abund<strong>an</strong>t evidence” of abusive, deceptive, <strong>an</strong>d unfair debt collection practices, 13 enacted the Fair Debt Collection Practices Act (“FDCPA”). 14 Prior to the enactment of the FDCPA, states were left to their own devises to regulate debt collection practices. 15 Today, it is not so much the right to collect a debt <strong>in</strong> issue, but rather the m<strong>an</strong>ner <strong>in</strong> which the right is exercised. 16 Two major events triggered the furious growth of the debt collection <strong>in</strong>dustry. Dur<strong>in</strong>g the 1980’s the Federal Deposit Insur<strong>an</strong>ce Corporation beg<strong>an</strong> sell<strong>in</strong>g the debts previously owed to failed b<strong>an</strong>ks to third parties. 17 Secondly, the nation’s largest b<strong>an</strong>k at the time, B<strong>an</strong>k of America, also beg<strong>an</strong> sell<strong>in</strong>g <strong>an</strong>d assign<strong>in</strong>g old credit card debt to third party collectors. 18 Thus beg<strong>an</strong> the widespread practice of trad<strong>in</strong>g old debt, which cont<strong>in</strong>ues to grow today. And, because hundreds of comp<strong>an</strong>ies buy old debt with outdated, <strong>in</strong>sufficient, or <strong>in</strong>accurate <strong>in</strong>formation about debtors, 19 the number of consumer compla<strong>in</strong>ts about the debt collection <strong>in</strong>dustry is grow<strong>in</strong>g faster th<strong>an</strong> the <strong>in</strong>dustry itself. 20 The Federal Trade Commission (“FTC”) receives more compla<strong>in</strong>ts about the debt collection <strong>in</strong>dustry th<strong>an</strong> <strong>an</strong>y other category, 21 <strong>an</strong>d compla<strong>in</strong>ts are on the rise. In 2009 the FTC received 119,609 compla<strong>in</strong>ts about <strong>in</strong>-house debt collectors; a number which <strong>in</strong>creased by 17% to a whopp<strong>in</strong>g 140,036 compla<strong>in</strong>ts <strong>in</strong> 2010. 22 As for compla<strong>in</strong>ts <strong>in</strong>volv<strong>in</strong>g third-party debt collectors, the FTC processed 88,326 compla<strong>in</strong>ts <strong>in</strong> 2009 <strong>an</strong>d 108,997 compla<strong>in</strong>ts <strong>in</strong> 2010; <strong>an</strong> <strong>in</strong>crease of 23.4% <strong>in</strong> just a year’s time. 23 All <strong>in</strong> all, nearly half of all consumer compla<strong>in</strong>ts h<strong>an</strong>dled by the FTC <strong>in</strong>volve debt collectors. Comparison of the FDCPA <strong>an</strong>d the TDCA There are some import<strong>an</strong>t similarities, differences, adv<strong>an</strong>tages, <strong>an</strong>d disadv<strong>an</strong>tages to the FDCPA <strong>an</strong>d Texas law, which <strong>in</strong>cludes the TDCA <strong>an</strong>d common law torts unique to our state. Application The FDCPA applies to a person who “collects or attempts to collects debts… owed… or asserted to be owed [to] <strong>an</strong>other.” 24 In short, the FDCPA applies only to third party, professional debt collectors. 25 Conversely, the TDCA applies to both debt collectors (<strong>an</strong>yone who collects debts 26 ) with special designation for third party debt collectors. 27 In 1995 the Supreme Court extended the def<strong>in</strong>ition of “debt collector” <strong>in</strong> the context of the FDCPA to <strong>in</strong>clude attorneys who regularly collect debts, 28 <strong>an</strong>d the TDCA largely follows the Supreme Court’s decision when attorneys become subject to law regulat<strong>in</strong>g debt collection practices. Licens<strong>in</strong>g <strong>an</strong>d Bond<strong>in</strong>g The FDCPA does not have <strong>an</strong>y licens<strong>in</strong>g requirement for third party debt collectors. Conversely, the TDCA requires <strong>an</strong>y third party debt collector that collects debts from Texas consumers to obta<strong>in</strong> a $10,000 surety bond <strong>in</strong> favor of <strong>an</strong>y person damaged by a violation of the TDCA, <strong>an</strong>d register the bond with the secretary of state. 29 Texas law also allows the surety to be sued along with the third party debt collector, 30 <strong>an</strong>d a consumer need not show a cognizable <strong>in</strong>terest <strong>in</strong> the bond to ma<strong>in</strong>ta<strong>in</strong> a cause of action for relief. 31 Verification & Disputes Both the federal <strong>an</strong>d Texas statues provide procedures for a consumer to dispute a debt. While both statutes only apply to disputes with third-party debt collectors, the procedures vary signific<strong>an</strong>tly. The FDCPA provides that a consumer may, with<strong>in</strong> 30 days of receiv<strong>in</strong>g <strong>an</strong> <strong>in</strong>itial communication from the collector, write the collector <strong>an</strong>d dem<strong>an</strong>d verification of the alleged debt <strong>an</strong>d the name <strong>an</strong>d address of the orig<strong>in</strong>al creditor. 32 Generally, a debt collector must disclose the right to dem<strong>an</strong>d verification <strong>in</strong> its <strong>in</strong>itial communication to a consumer. 33 However, debt collectors always w<strong>an</strong>t consumers to pay more attention to the dem<strong>an</strong>d for money th<strong>an</strong> to the notice of the right to dem<strong>an</strong>d validation, 34 which c<strong>an</strong> create confusion for consumers. Once the <strong>in</strong>itial 30-day period passes the debt collector is no longer obligated to provide verification, <strong>an</strong>d the consumer loses the me<strong>an</strong>s by which to dispute a debt; a problem which has led the FTC to recommend Congress amend the FDCPA to require a more conspicuous notice to consumers of their rights. 35 In contrast, the TDCA permits a consumer to dispute the accuracy of <strong>an</strong> alleged debt be<strong>in</strong>g collected by a third party debt collector, but does not prescribe <strong>an</strong>y particular timeframe. 36 Upon receipt of a dispute under the TDCA the debt collector has 30 days <strong>in</strong> which to admit the alleged <strong>in</strong>accuracy, deny the alleged <strong>in</strong>accuracy, or state it has not had enough time to complete its <strong>in</strong>vestigation (<strong>in</strong> which case the debt collector must correct its file as requested by the consumer). 37 While the debt collector may not have to produce validation documents to the consumer under the TDCA, the absence of a time period <strong>in</strong> which to file a dispute allows Texas consumers to dem<strong>an</strong>d a debt collector <strong>in</strong>vestigate the alleged debt at <strong>an</strong>y po<strong>in</strong>t dur<strong>in</strong>g the debt collection process – a signific<strong>an</strong>t adv<strong>an</strong>tage over the FDCPA. Enforcement Schemes <strong>an</strong>d Remedies of the FDCPA, the TDCA, <strong>an</strong>d Texas Common <strong>Law</strong> Both the FDCPA <strong>an</strong>d the TDCA create a private cause of action for a consumer aggrieved by violations <strong>an</strong>d also provides a mech<strong>an</strong>ism of adm<strong>in</strong>istrative enforcement. Adm<strong>in</strong>istrative Enforcement Until recently, the FTC was charged with enforc<strong>in</strong>g the FDCPA. Follow<strong>in</strong>g the enactment of Dodd-Fr<strong>an</strong>k, the FTC <strong>an</strong>d the <strong>Consumer</strong> F<strong>in</strong><strong>an</strong>cial Protection Bureau [CFPB] share responsibility for enforc<strong>in</strong>g the Act, with the CFPB hav<strong>in</strong>g primary authority. 38 Because the CFPB has just begun to function, Journal of <strong>Consumer</strong> & Commercial <strong>Law</strong> 27