PacketTrap MSP User's Guide - Software Communities - Quest ...

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Updating Your Version of PacketTrap MSP There are two ways PacketTrap MSP will update. One approach is to manually update your software and the other approach is to let it automatically update. Manually Updating Your Product 1. From the PacketTrap MSP Studio main menu, click Administration. 2. In the Administration window, click Check For Updates. 3. Click Update Now to manually apply the software updates. The program will close and then reopen automatically. Automatically Updating Your Product Upon launching PacketTrap MSP, the software will check for any updates available at the patch server. The software automatically pulls the updates and stores them in cache. The updates are applied the next time the software is launched. Monitoring Your Devices Topics in this section • Monitoring Your Devices by SNMP • Monitoring Your Devices by WMI • Monitoring Your Devices by Deploying an Agent • Collecting Syslog, NetFlow, and SNMP Traps Data Monitoring Your Devices By SNMP Simple Network Management Protocol (SNMP) is an Internet-standard protocol for managing devices on IP networks. SNMP allows you to collect data from all types of devices, such as desktops, servers, routers, and switches, across any operating system. When you enable SNMP on a device and provide the correct credentials, PacketTrap MSP can monitor that device and collect data from it. PacketTrap MSP uses SNMP to gather much of the device performance information from a network.
If you choose to monitor your devices by SNMP you must first do the following: • Enable SNMP on all the devices that you want to monitor. • Assign a credential to the device in PacketTrap MSP. The following diagram shows how PacketTrap MSP uses SNMP to monitor your devices. Visit the PacketTrap MSP Community Do you want to enable SNMP on a virtual machine? Click here to find out how. See Also Enabling SNMP on a Device
Page 2 and 3: About PacketTrap MSP PacketTrap MSP
Page 4 and 5: You can easily switch to the new da
Page 6 and 7: PacketTrap MSP Setup User Guide Thi
Page 8 and 9: Visit the PacketTrap MSP support si
Page 10 and 11: • There exists a large amount of
Page 12 and 13: Host Server System Requirements Por
Page 14 and 15: System Requirements for Device and
Page 16 and 17: • 4 GB RAM -> 2 GB RAM • 8 GB R
Page 18 and 19: Adding Groups You can create multip
Page 20 and 21: allows network administrators to qu
Page 22 and 23: For more information on troubleshoo
Page 24 and 25: 4. In the Enter Targets field, type
Page 26 and 27: Ping Timeout (ms) Maximum amount of
Page 28 and 29: set and manage the device's credent
Page 30 and 31: 1. In the PacketTrap MSP Studio, cl
Page 34 and 35: Monitoring Your Devices by WMI Wind
Page 36 and 37: The following diagram shows how Pac
Page 38 and 39: Visit the PacketTrap MSP Community
Page 40 and 41: Touring the Dashboard View User Int
Page 42 and 43: • Move gadgets around in the Dash
Page 44 and 45: Gadget Name Description Location of
Page 46 and 47: Gadget Name Description Location of
Page 48 and 49: 1. From the Dashboard menu, click A
Page 50 and 51: See Also About Gadgets Editing Gadg
Page 52 and 53: 12. To make a data field the primar
Page 54 and 55: 1. In the PacketTrap MSP Studio, se
Page 56 and 57: DNS Audit The DNS Audit tool matche
Page 58 and 59: Graphical Ping The Graphical Ping t
Page 60 and 61: Configuring the Ping Scan Tool Sett
Page 62 and 63: 3. In the Credential Details sectio
Page 64 and 65: To run the Switch Port Mapper tool
Page 66 and 67: 1. In the Devices View, select a de
Page 68 and 69: • Go to Power Settings. • Searc
Page 70 and 71: Ping Timeout (ms) Maximum amount of
Page 72 and 73: • Overview of Local Polices • O
Page 74 and 75: 9. Click the Blackout Schedule tab.
Page 76 and 77: See Also Adding New Policies About
Page 78 and 79: 1. In the Monitors Tab, navigate to
Page 80 and 81: Monitors the number of processors,
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• SMTP Connects to a SMTP server
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NOTE: HP and Juniper require Telnet
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description, OID, or which services
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From a device: You can create a cus
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1. On the Main menu, click Configur
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Finding Vendors in the MIB Library
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5. Select an OID in the drop-down l
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For more information on the SNMP Wa
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Removing Custom SNMP Monitors from
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1. Select a device in the Devices V
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NOTE: If you have multiple custom m
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See Also Adding Alerts Escalating A
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Escalating Alerts Escalating Alerts
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To set up an alert for a custom mon
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This section includes the log outpu
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Adding a New AntiVirus Policy 1. In
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Configuring Advanced Scan Settings
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Performs a thorough scan of all the
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Disabling Windows Services When you
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AntiVirusSoftwareInstalled This ale
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4. In the Entry Type drop-down list
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See Also Overview of Patch Manageme
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NOTE: It may take a few seconds for
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See Also Configuring Autotask to Wo
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Configuring ConnectWise to Work wit
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• Deselect the Include Device Det
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3. Select the device that you want
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1. In the PacketTrap MSP Studio, cl
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To start creating a custom report 1
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3. Locate the report that you want
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1. In the Reports View, click Expor
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The following diagram shows how Pac
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To view network traffic information
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Conversations The Conversation grou
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NOTE: You can use the Pie Chart lin
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Touring the Network Map Editor User
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1. In the Studio tree view, right-c
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1. Select a group and double-click.
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2. Click Edit. The Network Map Edit
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offices in different cities across
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Deleting Network Maps You can delet
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• Number of devices in your datab
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• Helps generate reports about th
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• 2-hour-data noise threshold •
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4. Click Copy URL or Email URL to s
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