PacketTrap MSP User's Guide - Software Communities - Quest ...

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Visit the PacketTrap MSP support site at http://www.packettrap.com/support. From the Support page, you can retrieve solutions from the online Knowledgebase or contact a technical support representative for more information. You can also contact support in the following ways: • In the PacketTrap MSP Studio: Click Technical Support in the Help drop-down menu. • Email: support@packettrap.com • Phone: (415) 348-0700 or (866) 697-8360 (toll-free) Setting Up PacketTrap MSP Topics in this section • System Requirements • Adding Sites • Adding Groups • Enabling Devices for Monitoring • Running Network Discovery System Requirements This section contains information on the minimum system requirements for PacketTrap MSP. Before you can begin to download PacketTrap MSP, you must make sure that your computer meets the minimum system requirements. This document contains information on the minimum system requirements for PacketTrap MSP. Before you can begin to download PacketTrap MSP, you must make sure that your computer meets the minimum system requirements. Topics in this section
• Things to Consider Before You Install PacketTrap MSP • Host Server Hardware and Software System Requirements • Device and Collection Agent System Requirements • PacketTrap MSP Studio System Requirements • SQL Server System Requirements • Installing PacketTrap MSP on a Virtual Machine Things to Consider Before You Install PacketTrap MSP Installing PacketTrap MSP with the default monitor settings, this basic type of installation will perform well on a Dual-Core system with 4 GB of RAM. If you adjust the policies to monitor larger networks or use the Network Traffic Flow module, you need to consider which hardware and system configuration you plan to use. As shown in the tables in the following sections, the minimum system requirements are dependent upon the number of devices that you are monitoring. You must consider the following scalability issues before installing PacketTrap MSP: • Number of monitored devices: If you monitor 500 or more devices, you may need to do some performance tuning on your system. • Amount of data collected for each device: If you increase the number of monitors on a device, a spike in the amount of data collected will occur. • Changing the default time intervals: If you set a time interval to collect data every five minutes, using a high performance server is recommended to complete the data collection in an efficient and timely manner. • Number of Studio connections: A large number of Studio connections simultaneously accessing the system will impact performance. To optimize performance when collecting traffic analysis data, it is recommended that you use a dedicated high performance server when the following conditions exist: • You configure the application to collect Traffic Flow data from multiple routers or switches.
Page 2 and 3: About PacketTrap MSP PacketTrap MSP
Page 4 and 5: You can easily switch to the new da
Page 6 and 7: PacketTrap MSP Setup User Guide Thi
Page 10 and 11: • There exists a large amount of
Page 12 and 13: Host Server System Requirements Por
Page 14 and 15: System Requirements for Device and
Page 16 and 17: • 4 GB RAM -> 2 GB RAM • 8 GB R
Page 18 and 19: Adding Groups You can create multip
Page 20 and 21: allows network administrators to qu
Page 22 and 23: For more information on troubleshoo
Page 24 and 25: 4. In the Enter Targets field, type
Page 26 and 27: Ping Timeout (ms) Maximum amount of
Page 28 and 29: set and manage the device's credent
Page 30 and 31: 1. In the PacketTrap MSP Studio, cl
Page 32 and 33: Updating Your Version of PacketTrap
Page 34 and 35: Monitoring Your Devices by WMI Wind
Page 36 and 37: The following diagram shows how Pac
Page 38 and 39: Visit the PacketTrap MSP Community
Page 40 and 41: Touring the Dashboard View User Int
Page 42 and 43: • Move gadgets around in the Dash
Page 44 and 45: Gadget Name Description Location of
Page 46 and 47: Gadget Name Description Location of
Page 48 and 49: 1. From the Dashboard menu, click A
Page 50 and 51: See Also About Gadgets Editing Gadg
Page 52 and 53: 12. To make a data field the primar
Page 54 and 55: 1. In the PacketTrap MSP Studio, se
Page 56 and 57: DNS Audit The DNS Audit tool matche
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Graphical Ping The Graphical Ping t
Page 60 and 61:
Configuring the Ping Scan Tool Sett
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3. In the Credential Details sectio
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To run the Switch Port Mapper tool
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1. In the Devices View, select a de
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• Go to Power Settings. • Searc
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Ping Timeout (ms) Maximum amount of
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• Overview of Local Polices • O
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9. Click the Blackout Schedule tab.
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See Also Adding New Policies About
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1. In the Monitors Tab, navigate to
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Monitors the number of processors,
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• SMTP Connects to a SMTP server
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NOTE: HP and Juniper require Telnet
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description, OID, or which services
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From a device: You can create a cus
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1. On the Main menu, click Configur
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Finding Vendors in the MIB Library
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5. Select an OID in the drop-down l
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For more information on the SNMP Wa
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Removing Custom SNMP Monitors from
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1. Select a device in the Devices V
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NOTE: If you have multiple custom m
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See Also Adding Alerts Escalating A
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Escalating Alerts Escalating Alerts
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To set up an alert for a custom mon
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This section includes the log outpu
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Adding a New AntiVirus Policy 1. In
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Configuring Advanced Scan Settings
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Performs a thorough scan of all the
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Disabling Windows Services When you
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AntiVirusSoftwareInstalled This ale
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4. In the Entry Type drop-down list
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See Also Overview of Patch Manageme
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NOTE: It may take a few seconds for
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See Also Configuring Autotask to Wo
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Configuring ConnectWise to Work wit
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• Deselect the Include Device Det
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3. Select the device that you want
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1. In the PacketTrap MSP Studio, cl
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To start creating a custom report 1
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3. Locate the report that you want
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1. In the Reports View, click Expor
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The following diagram shows how Pac
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To view network traffic information
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Conversations The Conversation grou
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NOTE: You can use the Pie Chart lin
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Touring the Network Map Editor User
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1. In the Studio tree view, right-c
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1. Select a group and double-click.
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2. Click Edit. The Network Map Edit
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offices in different cities across
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Deleting Network Maps You can delet
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• Number of devices in your datab
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• Helps generate reports about th
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• 2-hour-data noise threshold •
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4. Click Copy URL or Email URL to s
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